JOB OVERVIEW
This
position is to assist the Global Sales team in China to achieve financial
objectives through: (1) fully utilizing Lanyon and GSO systems to maintain and
manage client information/ database and managing RFP leads;
(2)
handling incoming clients’ inquiries;
(3)
working together with colleagues in Wyndham Worldwide, Global Sales
Organization & hotels;
(4)
assisting tradeshow and client events and
(5)
providing general administration support to the Global Sales team in China when needed.
KEY RESPONSIBILITIES
Use of Systems
Work
efficiently through the appropriate use of systems & business tools (such as Sales Force Lightning,
Lanyon, Wyndham Communicate…etc) and maintain the information
updated.
RFP Related
· Manage all RFP rate loading requests and
Lanyon system to make sure the information is correct and up to date.
· Work closely with colleagues from all
Wyndham Worldwide business units, master franchisees, management partners and
hotels to ensure the continued success of the company. Identify and nurture key
constituents that can assist in the achievement of the revenue goals.
· Manage and prepare the necessary reports
for RFP and Business Cases during the season. Help to analyze the RFP status
year over year for the assigned region.
· Support colleagues from all parts of the
business that require assistance.
· Work closely with US team for the RFP information
and rate loading tasks.
· Conduct the system training and webinar
to facilitate the knowledge to help out.
Tradeshows & Client events
Assist
Global Sales team in China to organize tradeshow and client events when
needed.
External Relations
Take
note and initial actions on the incoming inquiries and customer care cases
on behalf of Global Sales; present in sales calls / presentations when
required.
General Administration support when
needed
· Assist general administration such as
maintaining the GSO presentations, promotional material and giveaways, handle
incoming calls, monthly expense report process, coordinate payment, translation
when needed.
· Assist in corporate related projects,
tradeshows, client events, management & communication.
· Approach all encounters with guests and colleagues
in a friendly, service-oriented manner.
· Maintain high standards of personal
appearance and grooming.
· Maintain a warm and friendly demeanor at
all times.
· Enforce Corporate and Office standards
and procedures as it relates to all sales-related Client and Corporate
Information Systems
· Become proficient in all sales related
information systems. Other duties, as required, related to Sales related
systems.
· Maintain all correspondence for global
sales.
· Compile general information pertaining to
global sales.
· Communicate and follow up with master
franchisees or hotels on business inquiries.
· Support colleagues from all parts of the
business that require assistance.
· Attend meetings / training as required by
management.
· Perform other duties as requested by
management.
· Carry out duties/projects as assigned by
line manager from time to time.
QUALIFICATIONS & REQUIREMENTS
College
diploma or equivalent required.
Hotel
or Hotel manage company working experience is value added.
Knowledge
of hotel sales operation, especially RFP process is needed.
Mandarin
and English speaking and writing is a must.
System
management and interests on technique is preferred.
Must
be a team player and demonstrate ability to communicate with offices in
various locations and time zones.
Must
be able to convey information and ideas clearly.
Able
to multi-task and prioritize work load: i.e. lead entry, follow up,
respond in a timely manner to incoming communications, emails, faxes and
phone calls.
Must
be able to show initiative in job performance, including anticipating what
needs to be done before it becomes a necessity.
Must
be effective in listening, understanding, and clarifying the issues raised
by co-workers and guests.
Must
be effective in handling problems in the workplace, including
anticipating, preventing, identifying and solving problems as necessary.
Must
have the ability to assimilate complex information, data, etc. from
different sources and consider, adjust or modify to meet the constraints
of the particular need.
Work
consists of moderately complex procedures and where basic analytic ability
is required. Selecting from choices
defined in work policies and procedures solves problems.
Independent
judgment is required to identify, select, and apply the most appropriate
of available guidelines and procedures, interpret precedents, and adopt
standard methods or practices to meet variations in facts and/or
conditions.
