Managing Recruitment and Hiring Process
·
Assists in the
interviewing and hiring of Human Resource employee team members with the
appropriate skills, as needed.
·
Establishes and
maintains contact with external recruitment sources.
·
Attends job fairs and
ensures documentation of outreach efforts in accordance with Human Resource
Standard Operating Procedures.
·
Networks with local
organizations (e.g., Hotel Association and peers) to source candidates for
current or future openings.
·
Oversees/monitors
candidate identification and selection process.
·
Provides
subject matter expertise to property managers regarding selection procedures.
·
Partners with vendor
partners to ensure effective advertisement efforts are being utilized for open
positions in appropriate venues to attract a diverse candidate pool.
·
Performs quality
control on candidate identification/selection.
Administering and Educating Employee Benefits
·
Works with the
unemployment services provider to respond to unemployment claims; reviews
provider reports for accuracy and corrects errors.
·
Prepares, audits and
distributes unemployment claim activity reports to property management.
·
Attends unemployment
hearings and ensures property is properly represented.
·
Ensures that department
has the available resources on hand to administer employee.
Managing Employee Development
·
Supports a
departmental orientation program for employees to receive the appropriate new
hire training to successfully perform their job.
·
Ensures employees are
cross-trained to support successful daily operations.
·
Uses all available on
the job training tools for employees; supervise on-going training initiatives
and conducts training, when appropriate.
·
Ensures coordination
and facilitation of new hire orientation program to generate a positive first
impression for employees and emphasize the importance of guest service in company
culture.
·
Ensures attendance by
all new hires and participation of the leadership team in training programs
·
Collaborates with
management team to ensure departmental orientation processes are in place and employees
receive the appropriate new hire training to successfully perform their job.
Maintaining Employee Relations
·
Assists in
maintaining effective employee communication channels in the property (e.g.,
develops daily communications and assists with regularly scheduled property-wide
meetings).
·
Reviews progressive
discipline documentation for accuracy and consistency, and checks for
supportive documentation and is accountable for determining appropriate action.
·
Utilizes an “open
door” policy to acknowledge employee problems or concerns in a timely manner
·
Ensures employee
issues are referred to the Department Manager for resolution or escalated to
the Director of Human Resources/Multi-Property Director of Human Resources.
·
Partners with Loss
Prevention to conduct employee accident investigations, as necessary.
·
Communicates
performance expectations in accordance with job descriptions for each position.
Managing Legal and Compliance Practices
·
Ensures employee
files contain required employment paperwork, proper performance management and
compensation documentation, are properly maintained and secured for the
required length of time.
·
Ensures compliance
with procedure for accessing, reviewing, and auditing employee files and ensure
compliance with the Privacy Act.
·
Ensures medical
records are maintained in a separate, secure and confidential medical file.
·
Facilitates random,
reasonable belief and post accident drug testing process (in properties where
applicable).
·
Communicates property
rules and regulations via the employee handbook.
·
Ensures all safety
and security policies (e.g., property removal, lost and found items, blood
borne pathogens, accident reporting, and hygiene) are communicated to employees
on a regular basis through orientation, property meetings, bulletin boards,
etc.
·
Conducts periodic
claims reviews with Regional Claims office to ensure claims are closed in a
timely manner and reserve levels are appropriate for open claims.
·
Represents Human
Resources at the property Safety Committee; helps to identify ways to create
awareness of the importance of safety in the workplace and decrease accident
frequency and severity.
·
Manages Workers
Compensation claims to ensure appropriate employee care and manage costs.
·
Oversees the
selection/non-selection and offers processes to ensure proper procedures are
followed (e.g., valid reasons for selection/non-selection and applicants
receive status notifications).
