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  • 苏州 | 5年以上 | 本科 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 人性化管理
    • 帅哥多
    • 美女多
    • 管理规范
    • 员工生日礼物
    全服务中档酒店/4星级 | 100-499人
    发布于 19:51
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    •   Develops the hotel’s HR strategy in conjunction with the mission, goals and objectives of the hotel and presents to Executive Committee 根据酒店的职责,目标和方向制定酒店的人力资源战略,并呈交给酒店行政委员会审阅。 •   Establishes at the property, the IHG HR framework including: 为酒店设立洲际酒店集团的人力资源框架,内容包括: o   The organization structure 组织结构 o   HR Policies and Procedures 人力资源规章制度 o   Recruitment system 招聘制度 o   Induction and Orientation procedures 新员工入职培训程序 o   Training procedures 培训制度 o   Performance Appraisal system 工作表现评估系统 o   Transfer and promotion procedures 调任和晋级程序 •   Develops a hotel succession plan 制定酒店接班人计划。 •   Designs HR forms, documents and processes 设计人力资源表格,文件和程序。 •   Develops staffing policies in line with IHG guidelines 按照洲际酒店集团的指导纲要制定员工配置制度。 •   Conducts training for manages in HR specialty areas (recruitment; effective roster costing; appraisals, etc ) 为经理们提供与人力资源领域相关的培训 (招聘,轮班成本最低化,评估等)。 •   Assist Department Heads in customizing Job Descriptions 协住部门领导设计职位描述。 •   Develops a reward and recognition system 制定一套员工奖励制度。 •   Perform the role of adviser, consultant and councilor to management and staff 担当管理层和员工的顾问。 •   Develop strategies to correct operational problems relating to staff (including absenteeism, turn over, retention, morale etc) 制定纠正与员工相关的工作问题(包括旷工,人材流动,稳定员工队伍,员工的士气等) •   Manage industrial relations issues of the hotel 管理酒店的劳资问题。 •   Manage workers compensation and rehabilitation and medical insurance 管理员工康复和赔偿以及医疗保险。 •   Manage the hotel’s superannuation scheme  管理酒店的养老金计划。 •   Develop and implement procedures for handling disciplinary and grievance interviews 制定和实施处理员工纪律和申诉的面谈制度。 •   Establish relationships with external organizations including government training agencies; training consultants; private training providers and professional associations  与外部机构建立良好的关系,包括政府培训机构,培训顾问,私人培训供应商和行业协会。 •   Provide advice to the General Manager which will assist in the meeting of strategic objectives 为总经理提供建议以便协助酒店实现战略目标。 •   Manage the legal issues of the department 管理部门的法律问题。 •   Respond to requests for information from internal and external sources, including Corporate Office 处理来自内部和外部(包括集团办公室)的工作要求。 •   Maintain remuneration scales in accordance with financial objectives 制定与财务计划相符合的薪酬标准。 •   Plan bonus, commission and incentive schemes for relevant staff    为相关员工制定奖金,佣金和奖励方案。 •   Ensures comprehensive and regular staff communication sessions 确保全面的,常规性的与员工交流思想。 •   Prepares efficient work schedules considering the hotel and labor requirements 在考虑酒店和劳力需求后制定高效的工作时间表。 •   Approves leave after considering hotel requirements  在考虑酒店的需求后批准员工休假。 •   Works with Director of Finance in the preparation and management of the Department’s budget 与财务总监一起编制和管理部门预算。 •   Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 •   Knowledge of Local Labour and Employment Regulations. 具有本地劳动和雇佣法的知识 •   Proficient in the use of Microsoft Office    精通微软办公软件 •   Problem solving, analytical, reasoning, motivating, organizational and training abilities.    具有解决问题,推理,号召,组织和培训能力 •   Good writing skills 良好的写作技能 •   Training Background Preferred 培训背景优先
  • 苏州 | 3年以上 | 大专 | 提供食宿

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    可随时随地查看职位

    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 人性化管理
    • 帅哥多
    • 美女多
    • 管理规范
    • 员工生日礼物
    全服务中档酒店/4星级 | 100-499人
    发布于 04-09
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    Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity  随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。 Registers and rooms all arrivals according to established procedures 按照既定工作程序为所有来客登记并安排房间。 Maintains intimate knowledge of departmental standards and procedures  熟知部门标准工作程序。 Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation 履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。 Maintains cashier float and ensures accurate daily report of all money received 保持库存现金限额并保证每日对所收现金进行准确报告。 Cashes hotel guest’s personal and travelers checks and assists with currency exchange 为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。 Keeps abreast of all modifications to accounting policies and procedures 随时留意会计政策和工作程序的变化   。 Responsible and attends to guest’s request of using the service of safety box at all times 随时负责回应客人关于使用保险箱服务的要求。 Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. 熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。 Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist 处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理   。 Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels 熟悉洲际酒店和度假村集团的其它成员酒店,以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订   。 Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service 尽一切努力确保客人在离店时会对酒店的服务有很好的印象。 Performs the audit balances and prepares all works for audit in an orderly fashion 执行审计结余,并为审计工作进行各项有序的准备。 When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival 在值班时检查夜班报告,准备早班报告,并为客人的到来准备各种必要的表格。 Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems 全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读。 Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand  按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。 Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times 随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲   。 Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard 力争保持酒店的高标准,特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性,并重视酒店的健康和安全隐患等问题。
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