按照洲际酒店集团的指导方针，协助餐饮总监制定培训计划并编写培训材料，并为食品生产部员工和餐饮部其它员工提供培训。 协助餐饮总监为所有食品制作和管事部门人员制作并保持最新的运营手册。 依照洲际酒店集团指导方针，协助行政总厨一起制作热门菜单，使客人花的钱物有所值。 协助餐饮总监计划和组织成功的餐饮活动。 按需要召开简报会及其它会议，以取得最佳效果。 按照管理日历的要求，参加并参与其它会议。 制定菜谱，并对餐饮部制作和售出的所有菜肴的成本保持最新的准确记录。 制定食品制作和管事运作目标，以及战略、工作程序和政策。 与部门主管一起决定所有食品、材料和设备的最小和最大库存。 协助行政总厨按照洲际酒店集团指导方针制定所有食品和设备采购的标准 参与酒店收益计划和市场项目的准备工作 监视当地竞争对手的情况，并将他们的运作与酒店的餐饮运作进行比较 通过行业书籍、酒店表演和现场访问来了解餐饮业的趋势、体系、惯例和设备        进行人力规划和管理需求。 编制和管理部门预算。

1.在预算内达成营收目标和员工销售目标，使利润率最大化。参与制定部门年度预算、酒店营销计划、经营计划以及财务计划。 2.创建并执行销售计划，推动客房入住率显著上升，增加平均房价，提升业务量，提升餐饮和会议销售。 3.负责每月报表和销售预测，分析当前和潜在的营销趋势，规划各种活动增加营收与市场份额，并监督员工工作绩效，确保业绩超出原先制定的营收计划。 4.处理员工日常事务，计划并分配工作，为每个员工设定工作绩效目标。为员工提供指导并给予定期反馈，解决各种员工问题，提高员工绩效，并对员工优良的工作予以认可。  5.对负责开发新客户，维护现有客户并执行各项销售策略的整个销售团队进行培训，确保员工获得适当的培训。  6.同主要客户和外部相关人员建立联系并保持联络，借此增加团体及会议业务量，包括客房销售、餐饮销售和宴会服务等。   7.与酒店其它部门协调共同完成销售部门同客户达成的协议中要求的各项服务内容。 8.及时发现影响营销活动效果和酒店整体销售的各种问题，与相关部门协作共同解决。 9.提升酒店与品牌在本地的知名度。

岗位职责 1.协助市场销售总监制定年度收益计划，销售预算和预算预测。 2.制定并执行行动计划以确保达到年度收益计划的目标。 3.分析当前及潜在市场/市场趋势，协调所有销售行为，通过增加生意和提高住房率来保持收益的增长。 4.制定月度销售报告和预测。 岗位要求 1.大专以上学历，8年以上同岗位工作经验。 2.行为举止端正大方，仪容仪表符合酒店行业要求。 3.应聘者需具备以下领导素能：行动力、决策能力、变更管理、适应能力、沟通能力、解决问题能力时间和任务管理能力。

·      Takingresponsibility for the business performance of the outlet ·      Takingresponsibility for the qualitative performance of the outlet ·      Settingbudgets and/or agreeing them with senior management ·      Developoutlet up-selling strategy ·      Organisingmarketing activities and promotional events in cooperation with theCommunications Department ·      Planningand coordinating menus with the chef ·      Analysingand planning outlet sales levels and profitability ·      Preparingreports at the end of the shift/week, including colleague control, cost ofsales control and sales ·      Creatingand executing plans for department sales, profit and staff development ·     Supervise F&B service by directing and guiding  subordinates, providing them feedback ·      Ensureguests preferences are remembered ·      Ensure reservations, greeting, seating and taking orders by staff are all done to MOstandards ·      Ensurefood and beverages are presented to guests according to the standards of theoutlet ·      Developa strategy for handling special requests and VIPs ·      Dealwith guest complaints in a timely manner and update F&B Director whereappropriate ·     Ensure that hotel grooming, uniform and hygiene standards are beingmaintained, enhancing a professional image ·     Be aware of, and comply with, local and relevant Food Acts, safe working practices as laid down under FHLSS. ·       Adhereto Safe&Sound procedures regarding Health & safety, HACCP standards

1、确保全部设计与出品与所要求的相一致并符合集团的标准。 2、保存有关国内外所有酒店的出版物和增刊的设计。 3、管理所有供公关宣传使用的宴会厅或特殊事件的照片。 4、不断更新有关饭店设施和服务的照片。 5、协助准备中文发行物。 6、负责公关相片的存档。 7、熟悉制图软件。 8、可鉴别绘画或印刷风格的一致性。 9、全面负责饭店内的所有设计和插图工作。 10、指导监督预定部主管有关价格策略。 11、报告主要市场策略相关事宜包括各销售渠道产量，及酒店各推广的投资收益情况并确保交集团各数据准确无误。

1、制定和制定酒店的销售和市场策略，以确保计划的实施，结果的监控和销售目标的实现。通过与客户的直接联系，定期销售酒店客房、会议室和餐饮。 2、管理销售部每天的工作，计划和分配工作，确保你总是有正确的人员数量。 3、通过指导和反馈来发展你的团队，提高他们的表现，并为同事制定表现和发展目标 - 认可良好的表现。 4、完成所有 个人/团队销售目标并最大化盈利。 5、完成预算收入和个人/团队销售目标，并使利润最大化。参与编制本部门年度经营预算、酒店市场营销计划和经营计划、财务计划。 6、协助编制部门预算和财务计划 ，包括酒店营销计划。 7、制定并实施销售计划，以推动可衡量的入住率增长，提高平均价格，增加销量，食品 ，饮料和宴会销售。 8、制作月度报告和销售预测，分析当前/潜在市场和销售趋势，协调增加收入和市场份额的活动，并监控业绩，以确保实际销售达到或超过既定的收入计划。 9、培训同事，确保他们的交付符合我们期望的标准，并拥有有效工作所需的工具。 10、推荐或发起任何必要的人力资源相关行动。 11、为团队创造一个良好的工作环境——联系部门，创造团队感。 12、发展和维护与重要客户和外部联系人的关系，以公司集团和/或会议业务，包括客房销售，餐饮销售，和餐饮/宴会服务。 13、在酒店安排会议和/或商务团体活动，并与酒店其他部门协调，以促进销售办公室和潜在客户同意的服务。 14、提高您的酒店和品牌的认知度和声誉。 15、确定对市场活动和酒店整体销售业绩的改进，并与其他部门合作。

职责描述： 1、负责公司酒店项目的业务拓展，完成新项目的寻找与开拓； 2、根据公司发展战略，扩大公司的信息渠道，扩大项目在市场的占有率。积极通过各种渠道收集整理项目信息，安排项目信息整理，跟踪项目，客户回访，挖掘潜在客户资源； 3、负责新项目的SWOT分析与制作； 4、负责开发项目的独立谈判； 5、负责与中介机构的合作关系建立及协议签署； 6、负责组织酒店项目分析会，根据各专业对项目评估结果，完成酒店项目计划书、服务建议书； 7、负责与业主保持良好沟通，关注项目进度，及时反馈跟进。 任职要求： 1. 大专以上学历，有丰富的商务拓展经验； 2、熟悉房地产市场或具备良好的酒店投资人人脉关系，有良好的社会关系、社会资源； 3、有项目独立开发成功经验； 4、良好的沟通、人际交往能力，思路敏捷，敬业负责，吃苦耐劳，富有挑战精神； 5、3年以上开发相关工作经验，能适应出差； 6、此岗位可以异地办公。

Scope of Position The F&B Outlet Manager oversees the operational and financial aspects of Chinese or Western outlet operation. He/she ensures the implementation and consistency of the company standards and supports the F&B Director in driving forward the F&B ambitions of the property. Requirements Bachelor’s degree in hospitality or another related field is desirable Minimum of 3 years’ experience in a similar position, preferable in luxury hotel/restaurant environment Reading, writing and oral proficiency in the English language. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Must be a self-motivator and motivator of others. Must work in a safe, prudent and organized manner. Must be able to relate to all levels of Guests and management. Must have the ability to handle multiple tasks at one time. Must be able to consistently delight and satisfy our Guest Must have very good communication skills Must have excellent attention to details, and extensive service knowledge

1、提高您的酒店和品牌的认知度和声誉  。 2、确定 对 市场活动和酒店整体销售业绩的改进，并与 其他部门合作。 3、完成所有 个人/团队销售目标并最大化盈利 。 4、完成预算收入和个人/团队销售目标，并使利润最大化。参与编制本部门年度经营预算、酒店市场营销计划和经营计划、财务计划。 5、协助编制部门预算和财务计划 ，包括 酒店营销计划  。 6、制作月度报告和销售预测，分析当前/潜在市场和销售趋势，协调增加收入和市场份额的活动，并监控业绩，以确保实际销售达到或超过既定的收入计划。 7、制定并实施销售计划，以推动可衡量的入住率增长，提高平均价格，增加销量，食品 ，饮料和宴会销售 。  8、通过指导和反馈来发展你的团队，提高他们的表现，并为同事制定表现和发展目标。 9、培训同事，确保他们的交付符合我们期望的 标准，并拥有有效工作所需的工具 。 10、推荐或发起任何必要的人力资源相关行动  。 11、为团队创造一个良好的工作环境。

【岗位职责】 - 负责规划酒店项目的市场发展策略，把握项目在行业中的发展方向，完成项目在行业中的市场定位，及时提供市场反馈并对公司的市场操作计划不断优化与完善； - 通过各种市场推广手段完成既定的品牌营销目标，对营销预期目标及实际效果负责； - 负责大客户开发、渠道拓展、商务洽谈、开发和协调各类媒体资源，建立有效的媒介传播手段等； - 负责团队的建设与管理，全面安排、管理市场部的年度市场策略和市场计划； 【岗位要求】 - 市场营销或相关专业大专以上学历，酒店管理、市场营销等相关专业优先； - 工作经验及年限：至少2年以上市场销售部负责人工作经验； - 有战略管理、组织变革管理、管理能力开发、市场营销、合同法、财务管理及谈判技巧等方面的培训能力； - 对市场营销工作有深刻认知，有较强的市场感知能力、敏锐地把握市场动态、市场方向的能力、密切的媒体合作关系 - 高度的工作热情，良好的团队合作精神，有较强的观察力和应变能力、出色的人际沟通能力、团队建设能力、组织开拓能力

• Confirm every piece of business possible – selling the right room to the right customer at the right time for the right price.  锁定每一笔可能的生意 将适当的房间在适当的时间以适当的价格销售给适当的顾客  • Deliver financial results.  呈交财务成果  • Effectively uses and promotes technology to support productivity and profitability.  有效的利用科技手段去支持生产力和利润率  • Builds effective relationships with customers and business partners.   与既有的客户和潜在的客户及合作伙伴保持密切的联系。  • Identifies and handles sales leads effectively and efficiently.  高效认知和掌握销售线索。  • Represents the Hotel and participates in domestic and international sales activities.  代表酒店参与国内国际的销售活动。  • Fulfils Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews.  仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。  • Focuses efforts on group accounts with significant potential sales revenue. 集中致力于开发潜在的重要的团体客户。 • Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities 发展与社会团体的关系来壮大并拓展客户基础以寻求团体及宴会销售的机会。 • Monitors and reports on market and competition within own market segment.  在独自的细分市场中监控并报告市场变动及竞争状况。  • Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time.  准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。  • Active distribution of product information and creates awareness in the markets and business segments or responsibility.  在市场及具体细分市场中积极传达产品信息和创造品牌认知度。  • During sales calls, carries out “cross selling” in accordance with corporate and divisional guidelines.  在销售拜访的活动中，按照集团和亚太区的集团规定实施交叉销售。   • During Sales Calls, uses USPs – linking features with benefits.  在拜访客户过程中，联系酒店特点及优势运用酒店的独特卖点。  • Undertakes tasks as and when requested to fulfill the marketing and sales objectives of hotel.  按酒店和部门的要求完成酒店市场推广和销售任务。  • Creative contribution to product and sales development.   对产品及销售和发展做出创造性贡献。  • Participates in planning and realisation of sales campaigns together with Director of Sales /DOSM within defined market segments.  与销售总监和市场销售总监一起，参与规划及实现在明确的细分市场中的销售活动。  • Assists in planning and coordinating sales activities and events.  协助计划和配合销售活动和时间。  • Assists in coordinating the development of all promotions  协助、协调所有促销活动的开发。  • Managers account base and maintains all customer information up to date manually and electronically.  管理客户档案数据库。手工或以电脑更新客户档案。  • Provides ongoing advice and support to staff under his/her supervision.   对管辖下的员工提供积极有益的工作建议和支持 。 

• Assist the Dir of Guest Experience in ensuring that the Guest Experience department is managed successfully as an independent profit center and handling of guest issues and monitor guest satisfaction by evaluating feedback and guest surveys. 协助宾客体验总监确保宾客体验部作为一个独立的盈利中心而进行有效管理，并通过评估反馈和访客调查来处理客人问题并监控客人的满意度。 • Ensure corrective training is implemented based on the feedback received. 确保根据收到的反馈实施矫正培训。 • Assist in coordinating an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the Division, based on the principles of Multi Skilling and Multi-Tasking. 根据“一职多能”的原则，协助部门负责人建立一个灵活的用人机制，协调有效和高效的薪资管理和资源分配。 • Support Host needs in other departments based on the hotel priorities and anticipated business levels. 根据酒店的优先次序和预期业务水平，支持其他部门对主理的需求。 • Establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Guest Services. 与客人建立并保持良好的客户关系，并处理所有客人投诉，要求和问询。 • Manages in compliance with established company policies and procedures and SOPs set for the department. 按照既定的公司政策和程序进行管理，并为部门设置操作程序。 • Ensure the Guest Experience Department meets quality and internal standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience. 确保宾客体验部符合质量和内部标准。确定流程改进和最佳操作规程。提供反馈和改进流程，以改善客户体验。 • Increase occupancy, ADR and RevPAR index by making accurate reservations using the implemented dynamic pricing strategies. Implement upsell program. 通过使用实施的动态定价策略进行准确预约，提高入住率，每日平均房价和每间夜平均收入。完成增销计划。 • Work closely with the Finance department on follow-up items, i.e., returned checks, rejected credit cards, billing accurateness, cashier handling etc. 与财务部在后续跟进事宜中紧密合作，如：退还支票，拒绝信用卡，账单正确性，现金管理等。 • Operate all aspects of the Guest Experience computer system, including software maintenance, report generation and analysis. 操作客户体验部门所有的计算机系统，包括软件维护，报告生成和分析。 • Be personally and frequently verify that guest’s check-in / out are receiving the best possible service. 经常亲自对客人在入住/离店时是否得到最佳服务进行核实。 • Monitor call handling in the Guest Experience and ensure that all telephone standards are adhered to. 监控宾客体验部的电话服务，并确保其遵守所有电话服务标准。 • Analyze call statistics and take corrective action where necessary and highlight issue to the Dir of Guest Experience. Minimize call abandonments. 分析通话统计数据，并在必要时采取纠正措施，并向宾客体验总监汇报突出问题。尽量减少呼叫放弃。 • Maintain standards of guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issues to the respective department head. 保持客户服务质量的标准。分析客人请求的回应时间，并向相应部门负责人汇报突出问题。 • Ensure that the Guest Experience team projects a warm, professional and welcome image. 确保宾客体验团队表现出热情，专业和欢迎的形象。 • Be in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others. 用真诚的热情来吸引，指导，培养和留住人才。 • Ensure that during the night the correct room revenue, rebates, and correct errors is accounted for and ensure that all room discrepancies are followed up. 夜班时确保房间收入，减免的正确性和错账的改正，并确保所有房间差异都得到跟踪。 • Collaborate with Guest Services Manager in preparation of annual department operating budget: Monitor monthly expenses, with emphasis on variances, assisting in preparing schedules, ordering, inventory management, and other administrative duties as needed. 协助宾客体验总监，编制部门年度运营预算：监测每月开支，重点是差异，协助准备时间表，订购，库存管理以及其他需要的行政职责。 • In absence of all department heads during the night, supervise and assist all departments to ensure the normal operation. 在夜间没有任何部门负责人的情况下，监督且协作各部门确保正常运行。 • Make sure cleaning and engineering projects (guest related) during the night are supervised. 监督确保夜间的清洁和工程项目（客人相关）。 • Perform the end of day closing. 做好夜审。 • Achieve maximum sell out where possible. 尽可能实现最大限度的销售。 • In absence of the Director of Guest Experience conduct daily operational briefings. 当宾客服务部经理不在时，主持每日运营简会。 • Demonstrate high visibility in the lobby F&B outlet. 随时关注大堂餐饮部的运营情况。 • Monitor team daily roster to make sure smoothly flows during operations. 监督团队排班，确保运营工作的顺利进行。 • Act as a coach and mentor to team members, maintaining discipline as necessary. 在工作中为员工树立榜样，必要时采取纪律措施，确保宾客服务部工作。 • Attend career development training as and when required. 在必要时参加职业发展培训。 • Ensure clear and timely internal team communication (e.g. of room targets, up-selling targets). 随时确保团队内部的信息沟通（如：客房销售目标；增销目标）。 • Identifies and develops high potential team members. 发现并培养有潜质的员工。 • Responsible for emergency and security related situations (SOS, fire bureau, PSB). 负责紧急事件和安全防范的相关事宜（国际医疗救助，火警，外来人口统计调查）。 • Responsible for overall department training plan including training records and delivery of training. 负责全部门的培训计划，包括培训内容的记录和交付。 • Responsible for manning, FF&E, OE and other department related budgets. 负责人员配置、FF&E、OE和其它相关的部门预算。 • Able to efficiently perform all reception duties (accurate completion of forms, securing of payment). 保证日常前台接待工作能够高效运转实施（表格单据要填写规范，付款方式要有保障）。 • Is knowledgeable on all hotel information, city information and event activities. 需要了解一切酒店信息、城市信息和重要活动事件的信息。 • Proactively seek guest comments and feedback. 积极主动地寻求客人的建议和反馈。 • Responsible for monitoring and controlling room inventory management. 随时监控客房的出租率。 • Take ownership of complaints ensuring final resolution and guest satisfaction. 设身处地的为客人投诉的圆满解决和顾客满意度负责。 • Act as a role model and exemplifies delivery of Artyzen Brand Service Standards. 在工作中以雅辰酒店的品牌服务标准为依据。 • Attend briefings and shift handovers, and conduct relevant team meetings. 参加例会、交接班，并实时召开相关团队工作会议。 • Be familiar with hotel’s contingency plan. 熟练掌握酒店突发事件处理预案。 • Comply with Health & Safety, emergency, fire and hotel rules and regulations. 遵守有关健康安全、紧急事件、火警和酒店规则等相关章程。 • Completes checks on reports including- rate, room discrepancy, credit check, blacklist report. 确保检查包括：房价、房态差异、信用核查、酒店黑名单等相关报表。 • Conducts spot checks all activities relating to Artyzen membership.  负责检查所有雅辰会员计划的工作实施。 • Responsible for ensuring accurate submission of guest information in the China Police Reportsystem. 负责保证客人信息正确、完整的录入中国公安报告系统。 • Performs quality spot checks on all aspects of the front office operations。 对宾客服务部的一切运营工作进行质量检查。 • Produces quality improvement plans and execute. 制定并实施产品质量提升计划。 • Follows up on finance related issues to ensure all payments are secured and accurate. 依照财务制度确保一切付款方式的保障性。 • Monitor annual leave plans ensuring it is in line with business trends. 根据酒店运营情况合理安排年假。 • Review and analyze expenses to keep in line with departmental targets. 回顾并分析开支预算以确保部门收益目标的达成。 • Remain commercially aware, maximizing revenue being always up-to-date on current promotions. 时刻保持经济头脑，持续一贯性的日常促销可以保证利润最大化。 • Adhere by all company rules and regulations. 服从公司的所有规章制度。 • To undertake any other reasonable task or request as directed by the management. 贯彻执行由管理者下达的正确指示和要求。

岗位职责： 1.执行会议、政府代表团及散客的销售及跟进接待工作。 2.组织销售代表走访客户，管理客户资料。 3.掌握内外商务、散客市场动态，组织销售人员走拜访，审核销售代表的走拜访计划及拜访记录。 4.检查销售代表的工作，审核《会议接待通知》，完成季度销售任务。 5.编写、修改报价信函、合同及推销文书及《备忘录》。 6.积极宣传酒店服务和设施，树立酒店形象。 7.填写《工作报表》，将工作中存在的问题反映给市场总监。 上海市区办公

岗位职责： 1.执行市场推广策略来增长酒店收益来源，提高酒店知名度； 2.制定并执行酒店的所有活动，公共和媒体关系，忠诚度和渠道营销以及其他市场推广活动的全年计划； 3.发展良好的媒体关系，策划新闻发布会以及其他公关活动。代表酒店与媒体沟通，以促进良好的公关形象，提高酒店知名度和抵消负面影响。 4.根据品牌标准，设计并制作酒店和市场推广的宣传印刷品； 5.管理酒店内容管理系统，更新文字和图像，优化内容质量并最好地呈现品牌标准； 6.管理酒店图像数据库包括官方酒店照片、活动照片和员工照片等，用于酒店推广。 任职要求： 1.市场营销、媒体或相关专业毕业优先； 2.至少5年以上的市场传讯管理工作经验，有奢华酒店同等职位以及社会新闻媒体工作经验者优先； 3.拥有较强的观察和应变能力、优秀的人际交往和协调能力、较强的社会活动能力。

• Responsible for all duties within the Food and beverage department relating to hygiene and sanitation in a confidential and professional manner.  以保密和专业的方式负责餐饮部所有与个人卫生和环境卫生有关的工作。 • Maintains Hygiene Inspection Log Book. 维护卫生检查记录簿。 • Submits all guest/ employee incident reports in a timely manner. 及时提交所有客人/员工事件报告。 • Uphold clear and concise communication with the Executive Chef and Stewarding leader at all times.  始终与行政总厨和管事部主管保持清晰简洁的沟通。 • Liaise with and respond to the appropriate government departments to ensure that the governing food hygiene laws are strictly adhered too. 与相关的政府部门保持联系并作出回应，以确保严格遵守有关的食品卫生法。 • Carry out daily and random inspections of all food and beverage handling areas to ensure that correct hygiene standards are being correctly followed.  对所有食品和饮料处理区域进行每日和随机检查，以确保正确遵循正确的卫生标准。 • Maintain accurate records of all kitchen and bar inspections with appropriate follow up actions and corrective measures if required, to ensure that the highest hygiene standards are maintained.  保持所有厨房和酒吧检查的准确记录，并采取适当的跟进行动和纠正措施，以确保保持最高的卫生标准。 • Organise monthly food samples to be tested at a licensed food laboratory.   每月安排食物样本在持牌食物化验所进行化验。 • Conduct hygiene training with food and beverage associates as per an agreed training plan. 按照商定的培训计划对餐饮员工进行卫生培训。 • Prepare and submit monthly reports to the Executive Chef summarizing monthly activities, food test results and detailing areas of concern with suggestions for improvement.   准备并提交月度报告给行政总厨，总结月度活动、食品测试结果和详细的改进建议。 • Assist the hotel management in applying and renewal of hygiene licenses. 协助酒店管理层申请和更新卫生许可证。 • Attends chefs meeting and updates team on random hygiene test results and best hygiene practices. 参加厨师会议，向团队汇报随机卫生测试结果和最佳卫生习惯。 • Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety. 理解并严格遵守员工手册中的规章制度和酒店有关防火、卫生、健康和安全的政策。 • Ensures high standards of personal presentation and grooming. 确保高标准的个人形象和仪容仪表。 • Attends training sessions and meetings as and when required. 根据需要参加培训和会议。 • Carries out any other reasonable duties and responsibilities as assigned. 完成分配的其他合理职责。 • Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. 确保采用新技术和设备，提高生产效率，同时减少系统工作量。 • Must work within a budget but at the same time should insure no shortcuts are taken. 必须在预算范围内工作，但同时应确保没有走捷径。 • Adhere to the established operating expenses and ensure that all costs are controlled. 坚持既定运营费用，确保所有成本得到控制。 • Maximize productivity and morale with the Stewarding team and consistently maintain discipline following Hotel Policies & Procedures and local legislation. 通过管理团队最大限度地提高生产力和士气，并不断根据酒店政策和程序以及当地法规维持工作纪律。 • Assist the Executive Chef in the formulation of the Annual Operating Budget operating cost。 协助行政总厨根据年度业务计划的编制制定年度运营预算的运营成本。

岗位职责 1、 有藏区同样岗位的工作经验。 2、全面负责酒店的经营管理。 3、 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 4、 负责实现酒店的营业收入指标和利润指标。 5、 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 6、 落实酒店年度财务预算，向各部门下达年度工作指标。 7、 督促酒店维修保养工作和酒店安全管理工作。 8、 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 9、 做好酒店机构设置、员工编制及重要人事变更。 10、 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 岗位要求 1、 本科以上学历，相关管理专业。 2、 从事星级酒店工作10年以上，具有8年以上相关高层管理工作经验。 3、 熟悉酒店各部门服务及管理流程。 4、 善于管理和经营团队，事业心强。 5、 有较强的沟通、计划、决策和综合判断能力。

岗位职责 负责带领餐饮团队为客人提供高效高质量的餐饮服务，包括餐厅、宴会、会议、送餐、大堂吧、酒吧等。 1. 分析餐饮市场，制定促销计划和长、短期经营预算，确保营业收入预算完成； 2. 主持建立并完善各项规章制度、服务程序及标准，并指挥实施； 3. 建立积极向上的服务团队，做好员工的筛选、培训和培养工作； 4. 控制酒水和饮品的标准、规格，正确掌握毛利率，抓好成本核算。加强物品的管理，降低费用，增加盈利； 5. 组织经营活动分析，研究当月经营情况和预算情况，提出改进措施并推进实施； 6. 全面控制并监督餐饮服务质量的管理； 7. 根据市场需求，定期与行政总厨沟通菜单及菜品质量，打造特色系列； 8. 了解当日的重要宴请以及来宾的有关情况和特殊要求，指导检查餐饮的准备工作； 9. 抓好设备、设施的维护保养工作，使之经常处于完好的状态得到合理利用，加强日常管理，防止事故发生； 10. 做好上级交办的其他工作。 任职要求 1. 大专及以上学历； 2. 具有10年以上高星级酒店工作经验，5年以上酒店餐饮部管理工作经验； 3. 熟悉烹饪、酒水、菜单、成本核算、预算控制、市场调研、制定价格等专业知识和餐饮服务接待礼仪； 4. 了解市场营销、服务心理学，以及食品营养卫生知识和国内外各地区民族的风俗习惯和口味特点； 5. 坚持以客户为导向，参与市场竞争，扩大营收、提高质量、创新品种、控制成本、增创效益； 6. 具有良好的团队领导力、协作能力，优秀的交流沟通能力。

岗位职责 1、建立并管理一个高效的厨房团队、监督所有中西厨房的出品。 2、协助行政总厨一起制定员工工作日程安排。 3、协助行政总厨和各厨房厨师长一起预计、制定和监控每日市场采购单。关注食品成本控制。 4、在行政总厨的领导下开展新菜肴的试菜和开发工作。 5、协助行政总厨召开所管辖部门的每日例会。 6、充分理解并严格遵守酒店的规章制度，例如消防，卫生检疫以及健康安全等。 7、监督所有供应食品的质量与数量。 8、监督各厨房收到的食品的质量与数量。 9、将相关信息传达给行政总厨。 10、经常检查厨房设备，做好维护工作。 11、保证每日售货柜台上，自助餐上以及宴会上的食品陈列引人入胜。 12、确保所有直接面对客人的员工对于食品以及其制作工艺有充分的认识。 13、与本各部门建立良好的联系。 14、确保员工执行正确的卫生程序，检查和控制所有相关政策，协助厨房卫生医生 监控国家规定的执行情况。 15、参与菜单计划，推荐新菜，并联系组织所有相关厨房和餐厅执行新菜的推出。 16、负责做好所有促销和活动的纪录，书写和计算菜谱包括菜肴的照片. 岗位要求 1、具有国际5星级酒店3年以上相同工作经验。 2、良好的中英文沟通及书写能力。 3、具有良好的抗压能力和创新能力。 4、热爱酒店工作，工作态度积极

1、指导贵宾接待工作的各个方面，从而最大程度获得当前和未来贵宾宾客满意度。 2、管理本班的前台工作确保客人得到快速的，专业的服务和个人的关注。 3、督贵宾接待厅工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现最大的客人满意度，在贵宾到达前对贵宾房进行检查，亲自迎接贵宾。 4、对高效的常客客史档案系统维护实施监管。 5、回应客人提出的特别要求。 6、采取必要行动，及时有效的处理顾客的不满。回访客人，确保客人对解决方法满意。 7、组织和召开贵宾接待厅全体人员参加的会议，以加强交流和保证业务的顺利进行。 8、在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为贵宾接待厅员工准备高效的工作计划，安排节日和假日。 9、向所有部门提供功能性支持和指导。 10、按需要与酒店其它部门进行合作、协调和沟通。 11、在前厅经理/前厅副经理不在的情况下，作为值班经理负起责任。 12、查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请。 13、评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取直接的纠正措施。 14、致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。

（外籍/Expat) Main Duties Administration §  Ensures that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. §  Replaces the Executive Chef in his/her absence in representing the Food and Beverage function on the hotel's Executive Committee. §  Assists in overseeing the preparation and update of individual Departmental Operations Manuals. §  Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. §  Ensures the smooth operation of the Culinary Departments in the absence of the Executive Chef. Customer Service §  Ensures that all guest contact culinary employees deliver the brand promise and provide exceptional guest service at all times. §  Ensures that employees also provide excellent service to internal customers in other departments as appropriate. §  Spends time in culinary areas observing employee-guest/employee-internal customer interaction, working through Heads of Department to coach employees as necessary. §  Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. §  Maintains positive guest and colleague interactions with good working relationships. Financial §  Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. §  Ensures that each profit centre (e.g. Outlet, Banquets) is operated in line with maximising profit while delivering on the brand promise. §  Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest. §  Assists in the preparation of the Annual Business Plan for Food and Beverage. §  Assists in monthly reforecast, involving the respective Heads of Department as appropriate. §  Assists in proactively managing costs based on key performance indicators, working through the respective Heads of Department as appropriate. §  Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to. §  Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. §  Assists with the input and oversight of product specifications, recipes and other data as required, supporting the smooth operation of Materials Management and Cost Audit functions. Marketing §  Constantly evaluates local, national and international market trends, vendors and other hotel/restaurant operations to make sure that the hotel’s own operations remain competitive and cutting edge. §  Sources for Marketing and Public Relations opportunities to increase awareness and ultimately business. Operational §  Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. §  Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary. §  Assists in making sure that all Touches of Hyatt and the Food and Beverage Top 20 are implemented. §  Ensures that the Culinary Departments respond to the results of the Consumer Audit and to ensure that the relevant changes are implemented. §  Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Operational (continued) §  Ensures that culinary employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. §  Ensures that all employees are up-to-date with the availability of seasonal and new products on the market. §  Tastes and monitors the food products served throughout the operation, providing feedback where appropriate. §  Works with the Materials Manager in the procurement of the best product for the best price and in the management of the relevant areas of the Commissary Kitchen. §  Works closely with the Stewarding Manager to ensure that hygiene standards are maintained and that operating equipment is cared for to maximise its useful life and to minimise breakage. §  Oversees the quality and variety of food and beverages served in the Employee Restaurant, ensuing that this outlet is operated to the same standard as any other outlet. Personnel §  Oversees and assists in the recruitment and selection of all Food and Beverage employees.   Ensures that Kitchen managerial employees follow hotel guidelines when recruiting and use a competency-based approach to selecting their employees. §  Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. §  Maximises the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. §  Conducts annual Performance Development Discussions with employees and supports them in their professional development goals §  Ensures effective training programmes for employees in coordination with the Training Manager and their Departmental Trainers. §  Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. §  Oversees the preparation and posting of weekly work schedules in each department, making sure that they reflect business needs and other key performance indicators. §  Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. §  Ensures that all employees have a complete understanding of and adhere to employee rules and regulations. §  Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. §  Provides feedback on the results of the Employee Opinion Survey and ensuring that the relevant changes are implemented. Other Duties §  Is knowledgeable in statutory legislation in employee and industrial relations. §  Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety. §  Ensures high standards of personal presentation and grooming. §  Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations. §  Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. §  Attends training sessions and meetings as and when required. §  Carries out any other reasonable duties and responsibilities as assigned. §  It is manager’s responsibility to ensure all food handlers are strictly following hotel food hygiene policy.

工作地点：上海金茂君悦大酒店53楼 印餐厅 Impression 职位要求： -中国人/外国人均可考虑 -基本英语沟通能力 -拥有Fine Dining餐厅或酒店西餐厅管理经验优先 -一定的文字语言表达能力。 -工作有责任心，做事认真负责。 基本工作范围及总体职责： -协助确保厨务部的各项活动与酒店的战略保持一致 -组织部门的例会，保证酒店内部信息的有效沟通 -知道并保证所有厨务部的所有产品符合酒店和凯悦国际的食品标准 -分析当地，国内和国际的市场趋势，了解同行的运营情况保证酒店的竞争力 -参与计划菜单的编写； 尽量使用多余的原材料防止浪费；估计客人的数量；预测市场情况；了解流行的菜肴并且勤更新菜单 -在厨房里协调员工和客人/员工和其他部门同事的关系， 同时协助部门总监培训下属员工 -指导员工依照菜谱烹制菜肴控制菜肴的质量和原材料的使用量 -监督食品的准备和烹饪过程，配料的使用量和菜肴的卖相保证烹制完成的菜肴符合标准 等等

黑珍珠/米其林淮扬菜招聘店总 任职要求： 1、 具备高端淮扬菜餐厅，有管理运营经验，年龄28-35； 2、 勤恳、敬业，执行力、沟通能力强，有能力带领团队共同激情工作；能够不断接受新的挑战，与公司共同成长； 3、 具有对员工进行日常培训、管理和建设团队的能力，善于团结、激励及调动整个团队的工作积极性； 4、 有高度的责任心和主人翁意识，对财务预算、成本控制、物料损耗等具有较强的管理能力；通过有效的管理，达成店铺的各项经营管理指标； 5、 充分参与餐厅运营期间的各项工作，有效处理客诉及各项突发事件，保障餐厅运营的顺畅； 6、 负责餐厅内各级员工的考核、晋升、任免、录用等，有独立完成整个餐厅员工绩效考核及考勤的工作经验； 福利： 年终奖金、绩效奖金、员工旅游等，