岗位职责/职位描述 通过对员工业绩的认可，提升员工工作热情，监督宾客服务中心员工的工作，在重要客人以及回头客抵店至离开酒店期间，为他们提供个性化服务，竭尽全力让所有重要客人满意。 监督宾客服务中心员工工作，回头客及重要客人能获得最大利益，并能受到特别的关注优质的服务。 每天查看预期到达客人清单，提前选出预期到达的会员成员，并最大程度的确保所有预期。。 在重要贵宾到达前，提前检查重要客人房间。 单独迎接重要客人及回头客。 与其他部门保持合作，与必要外界部门保持联系，确保为客人提供优质服务。 维护回头客档案系统。 促进酒店内房间及设施的销售。 完成下列职责但不仅仅局限于此： 所有重要宾客，回头客以及会员的欢迎信。 接受会员的申请。 辨别，满足并跟进客人的所有特殊需求。 发展和实施客人联系方式。 处理客人投诉，在必要时为客人提供咨询，以正确的行动去跟进。 汇集，分析并控制顾客关系成本。 查看会员及重要客人到达清单，查看房间分配，房间内设施，及客人特殊要求。 及时在房间里准备令客人愉悦的物品。 全面负责对会员，重要客人，及回头客的服务，尽量让客人满意。 定期组织有关会员活动的会议，以便更好的交流，及确保工作正常运作

Primary Responsibilities主要职责 Reporting to the General Manager, the primary responsibilities for the Executive Chef include but are not limited to the following: • Ensure consistency and highest quality in food taste, temperature and presentation  • Ensure the quality and cleanliness of all food displays with maximum creativity • Coordinate all Restaurant / Banquet / food production, and all specific duties to chefs and other colleagues under his/her supervision • Check all set-ups for restaurant and banquet functions. Responsible for the correct timing during service and that food served is always of the highest standards • Monitor and implement portion control established with the recipe cards and the butcher test; minimise waste and spoilage • Check stores and refrigerators and oversee proper storage and recycling of leftovers • Ensure effective communication among the kitchens and with other departments • Work closely with receiving and storeroom to ensure received goods meet Hotel’s quality standards specifications • Supervise food tasting sessions and guide chefs for new menu implementation • Attend meetings with Director of F&B or relevant senior leadership personnel in Hotel to discuss future business strategy and review ongoing action plan progress, and other departmental meetings as required • Update menu recipe cards and menu planning for promotions • Conduct staff training and on-the-job training on kitchen skills and new menu items • Guide employee orientation for new hires • Ensure colleagues adhere to hotel regulations re: fire, safety and emergency procedures • Maintain proper controls over purchase orders and requisitions • Monitor monthly food inventory turnover and slow moving items • Ensure purchasing, receiving and all storage are efficiently handled • Review food cost analysis on a daily basis to in line with budget and forecast • Follow HACCP guidelines and ensure that colleagues comply with HACCP guidelines • Works closely with Chief Steward to monitor and ensure that all cleaning is properly conducted and according to schedule  • Recommend promotions, transfers of colleagues from various outlets for General Manager’s approval • Monitor colleagues schedules for the assigned outlets  • Conduct section / departmental meetings and colleagues daily briefings • Manage colleagues appraisal process • Responsible for proper efficiency and profitable functioning of F&B outlets Knowledge and Experience知识和经验 • Solid Culinary Knowledge • Minimum 10 years’ experience in an International Class Hotel with at least 2 years’ experience in a similar capacity • Culinary Related Certificates • Apprenticeship or any other culinary certificate/diploma an advantage • Physically fit • Oral and written fluency in English • Knowledge of other languages and basic understanding of local language preferred • Must have strong culinary experience (international preferred)  • Excellent leadership & supervisory skills with a “hands-on” approach • Positive attitude and high energy level • Motivator & self-starter; displays initiative & creativity • Team player and team builder • Flexible & adaptable to different working locations • Finance knowledge  • Experience in a similar role in a luxury hotel with knowledge of the China market is required • Working experience in China is an asset Your team and working environment: Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel. 成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。 成都棕榈泉费尔蒙酒店设有336间酒店客房，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。 Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Primary Responsibilities主要职责 • The Director of Events is required at all times to be in observance of Hotel and Company policies and procedures, and interdepartmental cooperation. • Observance of Hotel and Company policies and procedures are to include the promotion and participation in the Colleague Engagement Survey (CES), Health and Safety and JD Power initiatives. • Approves all contracts of the Catering Team considering the number of people, average banquet cheque and total revenue objectives of the hotel. • Completes the monthly forecast of banquet revenues to submit to the Director of Food & Beverage. • Oversees any VIP groups and functions to ensure we are exceeding the client’s expectations. • Implements policies and procedures to ensure a successful transition of a group’s requirements through the team’s administration of group resumes and BEO’s, as well as pre-con meetings and internal operational meetings. • Conducts site inspections and food tastings with prospective and repeat customers, to ensure we understand the needs of the guests and exceed their expectations during their program. • Participates in the DART Referral Program with goal for referring business to sister hotels/brands. • Maintains positive relationships with all guests and vendors. • Maintains account, contact, activity and business details within Opera S&C according to Fairmont standards.  • Ensures delivery of expected guest service through follow up and coordination with other hotel departments.   • Prepares weekly, monthly, quarterly, and annual reports as required. • Assists in compilation of market intelligence. • Assists in setting and administering the Catering Incentive Plan. • Provides ongoing sales direction to direct reports by reviewing all contracts and coaching them on how to conduct prospecting, sales calls, and site inspections. • Oversees administrative colleague’s workload. • Actively participates in prescribed sales training. • Assists with development and/implementation of annual budget and marketing plan. • Attendance at rate strategy meetings and regularly scheduled Conference Services Departmental meetings and group business meetings. • Reviews sales shop calls with individual managers • Develops, energizes and leads a motivated, competent and cohesive team through the implementation of the approved incentive program and LEAD performance management programs. • Keeps a constant focus on identification of hi-potential colleagues and succession planning opportunities and needs. • Actively participates in prescribed training. • Other duties, as assigned • 宴会会议总监要求一直树立一个强有力的领导榜样，遵守酒店和公司的政策和程序，以及部门间的合作。 • 遵守酒店和公司政策和程序包括推广和参与员工满意度调查（CES），健康与安全，和宾客满意度调查。 • 根据考虑宴会活动的人数，平均宴会支票和酒店整体收入，批准宴会销售团队的所有合同。 • 完成月度宴会收入预测报表给餐饮总监。 • 监督任何贵宾团队和活动以确保我们超越客户的期望。 • 执行政策和程序，以确保通过团单和宴会活动订单（BEO）负责人成功转达团队的要求，以及相关部门预先会议和内部运营会议。  • 与期望和回头客进行现场检查和食物品尝，确保我们了解客户的需求并超越他们的期望。 • 参与D.A.R.T的目标推荐计划,为我们的姐妹酒店/品牌介绍业务。 • 所有的客人和供应商保持积极的关系。 • 根据费尔蒙标准，在Opera S&C 中维护帐户，合同，活动和业务的具体信息。 • 通过跟进和与酒店其它部门的协调来达到预期的客户服务。 • 准备每周，月度，季度和年度报告。 • 协助编制市场情报。 • 协助设置和管理宴会销售奖励计划。 • 通过审查所有的合同，提供持续的销售方向来指引报表；指导他们如何进行侦察，销售拜访和现场视察。  • 监督行政同事的工作量。  • 积极参与规定的培训。 • 协助发展和执行年度预算和市场销售计划。 • 出席战略性会议和定期参加销售和餐饮部门会议及小组业务会议。 • 与销售经理回顾销售拜访。 • 通过已批准的销售奖励&认可计划和领导绩效管理方案，来发展，激励和领导一个有动机，有能力和有凝聚力的团队。 • 时常专注识别有高潜力的员工，继任 计划内的 机会和需要 • 积极参与规定的培训。 • 其他分配的任务。 Knowledge and Experience知识和经验 • Knowledge of Opera Sales & Catering, Opera PM, Outlook; Word; Excel; Power Point • Minimum 18 months as an Assistant Director of Events or a Director’s position within the hotel industry. • Career and results oriented with the ability to be flexible with hours, days off, assignment and additional duties. • Must be able to work well under pressure in a fast paced and constantly changing environment. • Excellent written and verbal communication skills. • High guest service skills. • English as a second language. • 熟知Opera S&M, Opera PM , Outlook , Word, Excel. Powerpoint • 至少有18个月的宴会会议副总监 或任何酒店业的同等级别（总监）经验 • 能够适应弹性的工作时间，休息日，工作分配和额外任务的导向能力。 • 必需能够在一个快节奏和坏境不断变化的高压力下工作。 • 具有良好的书面，口头表达能力和沟通技巧。 • 高度的客户服务技巧。 • 英语作为第二语言。 Your team and working environment: Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel. 成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。 成都棕榈泉费尔蒙酒店设有336间酒店客房，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。 Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

财务回报 ·协助协调部门年预算的准备工作。 ·监督和控制部门在运作中的花费并确保根据预算做一切开支。 员工团队 ·根据部门的标准和程序协助组织工作培训，并记录每一个员工的发展情况。 ·根据酒店和部门的政策制度培训和训练员工，并提供有建设性的反馈信息以提高工作成绩。 ·同事、主管、团队及部门间互相合作及信任。 ·部门及酒店员工间应以专业和积极的方式交往以培养良好的关系，促进团队精神的发展和确保有效的互动交流。 宾客体验 ·与客人建立保持良好的关系以便满足客人的需要。 ·采取行动满足这些需要以达到他们的期望。 企业责任 ·确保所有的菜品制作和出品均符合配方要求，达到质量要求和卫生安全标准。 ·确保所有的餐饮设备和储藏室运行情况良好，定期清洁。 ·遵守政府法规，品牌标准及酒店或公司的政策与操作流程。 任职要求 拥有3年或以上在大型面包生产线的工作经验，具有至少1年的管理经验，或具有其它同等学历和在烹饪/厨房操作的经验。

岗位职责 1.严格执行酒店各项管理制度，负责员工食堂日常各项工作及监督食品卫生，指导厨师及卫生工做好日常服务工作。 2.负责食品用料验收工作，严格执行《食品卫生法》，保证出品质量。 3.调剂好伙食品种，合理控制成本，按时开餐，保证酒店员工就餐质量。 4.每日检查员工出勤，仪容仪表，工作绩效，餐前，餐后卫生清洁工作。不断提高本部门业务水品。 5.听取酒店员工建议，组织下属进行业务培训，学习兄弟酒店先进经验，提高饭菜质量。 6.关心本部门员工，作好员工的思想工作，充分发挥员工积极性。