Position:
Supervisor, Guest Service
职
位：前厅部领班
Working Location:
Somerset IOC Hangzhou
工作地点：杭州盛捷国际办公中心服务公寓
Reporting
to: Manager, Guest Service
汇报对象：前厅部经理
Job Description
职位简介
·
Assist
managers to provide customers with effective and satisfied customer service, so
as to achieve the Ascott standards.
协助部门经理提供给客户有效及满意的客户服务，使之达到雅诗阁的标准要求。
Major Responsibility
主要工作职责
·
Deal
with daily check in/out, scheduled and reception task.
处理日常的入住，退房，预定及接待工作。
·
Assist
manager in arrangements for staff’s working schedule/shift.
协助部门经理安排好前厅部员工的正常作息时间。
·
Supervise guest service officers in their
daily work and front desk for good customer
service embodied in the professional image of companies and
individuals.
监督前厅部员工在日常工作及对客服务中体现良好的公司和个人专业形象。
·
Proper and timely processing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。
·
Ensure
and comply with Ascott relevant policies, procedures and standards.
确保并遵守雅诗阁相关的政策、程序和标准。
·
Periodical training to all
department staff
定期对前厅部员工进行必要的培训。
·
In compliance with the Ascott Group's
Environmental Health and Safety (EHS) guidelines and policies, pay attention to
energy conservation and the safe operation in daily work.
遵守集团的环境健康安全方针政策，日常工作中注意节能和安全操作。
·
Any other tasks assigned by leader.
领导交办的其他工作。
Requirements
资质需求
·
College
degree or above, major in hotel management, tourism or graduate in language
related disciplines;
大专以上学历，酒店管理、旅游类或者语言类专业毕业；
·
Apartments with more than 2 years service / experience-star
hotel front desk;
具有2年以上服务公寓/星级酒店前厅工作经验；
·
Good
communication skills have good English or (Japanese / Korean) speaking ability;
良好的沟通能力，具备良好的英语或（日语/韩语）口语能力；
·
Good grooming, be familiar
with front desk working process;
良好的仪容仪表，熟悉前厅工作流程；
·
Can
be accept shift work;
可接受轮班工作制；
·
Able to work under pressure.
能够承受工作压力。
工作地址：杭州市萧山区金鸡路2477号 杭州盛捷国际办公中心服务公寓
