1. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。
2. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
3. To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
4. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作,保证自己及其他人的安全。
5. Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.
在服务时间内以积极的态度,高效、准确的定位及满足客人要求及需要。
Required Qualifications 任职要求
1. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有积极合作的精神。以热心的态度对待所有的工作,并乐于利用一切机会学习技能以便于改进自己的工作的技巧。
2. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情,包括任何工作要求的改变的。
3. To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有较强的团队精神,通过合作及对同事工作的支持达到团队的共同目标。
4. Strong leadership and people management skills, added with good training skills.
强壮的领导和人员管理技能,附加培训技能。
岗位职责/职位描述
Position Summary 职位概述
To supervise the other concierge associates, bell staff, doormen to effectively handle guest requests, to ensure that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. To ensure that the above-mentioned areas are working in a professional manner at all times.
督导其他的礼宾同事,行李员,门僮快捷有效的为客人提供服务,确保他们执行酒店的规章制度,程序和标准达到宾客满意。 确保以上岗位随时保持专业工作结果。
Responsible for hiring, training and development of all concierge-related associates, so they are hospitable, outgoing and customer service oriented.
负责招聘、培训和发展所有礼宾部相关的员工,使他们有礼、外向并以客为先。
Assist the Chief Concierge in above areas to ensure a correct and smoothly operation department.
协助礼宾司保证上述区域运营流畅、正确。
Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
每位员工须执行在其能力范围内的管理层提出的合理工作要求
基础职能
Responsible in achieving the Brand and Hotel positioning objectives locally and internationally through Public Relations and Promotion activities. 市场传讯经理负责通过公关和促销活动实现集团和饭店在本地和国际上的定位目标。
Assists the Director of Sales & Marketing in the development of Public Relations and Promotion plans and in budget preparation. 协助市场销售总监开发市场促销、公关媒体计划及制作预算Supervise the Marcom department to ensure all daily tasks are completed in a timely fashion. 管理市场传讯部保证每天的工作及时地完成。To protect the correct image and positioning of the hotel and Brand by meeting corporate standards in all collateral and advertising material. 保证所有的宣传资料和广告都达到集团的标准,维护饭店的正确形象和定位。
Communicates and submits appropriate material to all marketing channels and organizations that assists in promoting the hotel to ensure they are well equipped to sell the property.
与各种营销渠道及组织沟通并提供合适的材料以确保他们有足够的资料促销酒店的服务。
Co-ordinates various media and marketing activities and events.
与各种不同的媒体合作,参加各种营销计划及大型活动。
Co-ordinates press releases as required of hotel events and new staff.
发布酒店重大事件和入职新员工的新闻。
Liaises with advertising and public relation agencies.
建立,保持与广告商和公共关系组织的关系。
Builds profile within local market place through attendance at various events and local market place.
在本地市场内,通过参加各种营销活动,树立饭店的形象。
Oversees and coordinates hotel photography when required.
监督和协调酒店形象及餐饮等各类摄影活动。
Maintains the image of the Hotel and the Brand.
维护酒店和集团的形象。