1、Responsible for the entire operation, staffing and equipment of the Front Office.
负责前厅的日常运行工作，员工配置及设备保养。
2、Delegates and supervises all Managerial staff within the Department and assist them in preparing work schedules.
监督前厅管理层职员的日常工作，开展对话，帮助他们准备工作计划。
3、Conforms to and enforces policies, procedures, rules and regulations as laid down by Sofitel and the Hotel in order to achieve the highest levels of uniformity and guest service.
按照索菲特的管理规定开展工作，做到规范服务一体化.。
4、Performs special duties as required by the Director of Rooms.
完成临时由房务总监安排的其它任务。
5、Prepares weekly staffing schedules, monitors staff attendance and assist in planning work schedules.
准备每周工作计划,检查员工的出勤情况，帮助他们准备工作计划。
6、Controls and verify occupancy forecasts and keep the Director of Rooms fully aware of the availability situation in the Hotel, especially when approaching full house.
预计开房率，将用房情况汇报给房务总监，尤其是客房率接近100%时。
7、Smart rostering according occupancy request to maintain general service is well coved to the hotel guest.
根据酒店生意情况合理安排工作人员，保证服务标准。
8、Team building organized base on the period basic to maintain whole Front Office team does have the good moral
负责组织团队建设，保证前厅部员工工作士气。
9、Front Office Up-sell program implementing in maximize hotel revenue.
实施前厅部增销计划从而达到酒店收入最大化。
10、Maintains a Hotel log books on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action. Personally assistant in handling hotel incident & accident.
准备一本工作日志，记下事故和客人投诉，以便相关部门跟踪解决问题。亲自参与酒店突发事件处理。
11、Conducts regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining new directions and policies and procedures at the same time.
组织前厅的常规工作会议，回顾总结调整前厅部的工作情况,传达新的工作指示和安排。
12、Prepares the annual capital and operating budgets for the Department in conjunction and ensure departmental expenditure is kept within budget by presenting the P & L for the Department to the Financial Controller on a monthly basis.
准备年度资金预算，将每个月的盈利及损失情况上报财务总监，确保部门消耗控制在成本以内。
13、Pays special attention to the proper upkeep of the Hotel, especially of the front desk, the hallways and the lobby.
注意酒店前台，大堂等处的维修保养。
14、In collaboration with the Director Of Engineer, keeps himself/herself informed about security and safety matters in the Hotel (fire instructions, etc…)
协助工程总监，熟知酒店安全设施情况（火警指示等）。
15、Makes sure to be called upon to receive VIPs persons, personally involved into check-ins and check-outs of VIPs.
要求亲自接待重要客户。
16、Participates in person in certain occasions: especially in group reception and in the organization of special events held at the Hotel.
在特定情况下亲自参与：尤其是团体接待及在酒店组织特别活动的团体游客。
17、Is responsible for the atmosphere and the decoration of the lobby and the reception.
负责大堂及前台的气氛调节及装饰情况。
18、Meets in persons all complaining customers to attempt to regain their business ; replies in writing to complaints when required.
亲自接待投诉客户并全力赢得客户信任：如有需要，须书面回复客户投诉。
19、Keeps himself/herself informed of competitive prices and transmits this information regularly to the Director of Rooms.
了解具有竞争力的市场价格并定期向房务总监汇报。
20、Handles and resolves all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
积极热情地解答客人的疑问，处理客人投诉，和客户建立良好的关系。
21、Through close supervision recommends improvements and changes to the operation of the Front Office, especially concerning creating better service standards, increasing revenue and reducing costs.
监督前厅部的工作，就如何提高服务水平及质量，增加酒店盈利，降低成本等方面提出好的合理化方法。
