岗位职责: 1.Practice the service culture SHINE with Service Essence Training 对客服务中践行《服务精髓》中SHINE的服务文化要求 2.Solve the guest complaints with service culture E-Leap within Service Recovery Training 当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则 3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards 个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准 4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception 严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度 5.Receives guests, visitors and candidates in a professional manner and in the MGM way 以专业的、美高梅方式接待来访客人和应聘者 6.Ensure the delivery of prompt, efficient and courteous services to guests, visitors and candidates 保证向来访者和应聘者提供及时，有效，礼貌的服务 7.Be proactive and helpful in any interactions with our internal customers. 在同内部客人的接触中，要表现出积极主动，乐于助人 8.Ensure Team Members and Manager awareness of HR Policies and procedures 确保酒店员工和经理都能够了解人事部的相关招聘政策和程序 9.Ensure information relating to industrial instruments is readily available to all Team Members and Managers 确保酒店产品知识的普及 10.Data Base Management, for example, human resources department daily master list update 基础数据库的管理，例如人力资源部每日人员清单更新 11.Recruitment website maintenance, the Veryeast, Mendun, Dayi, Boss 招聘网站维护，最佳东方、门墩、大易、Boss直聘 12.Develop recruitment channels, participate in job fairs, and achieve recruitment targets 开拓招聘渠道，参加招聘会，完成招聘目标 13.Develop and maintain intermediary and school-enterprise cooperation resources 开发及维护中介及校企合作资源 14.Trainee management fee payment 实习生管理费用支付 15.Trainee management 实习生管理 16.Manage recruitment standard responses to correspondence 统一标准关于招聘信函的答复 17.Upon receiving approval, puts up internal recruitment notice on the staff notice board of the hotel as well as DM Group. 根据收到的批准文件，更新酒店内部招聘信息及集团内部招聘网站。 18.Familiar with Job Description for each position 熟悉各职位的职位描述。 19.Receives and reviews all applications. 接收及查看应聘者的申请。 任职资格: 1-year experience in a similar hotel capacity 1年同等酒店职位经验 -Positive attitude/role model 积极的态度/行动楷模 -Initiative 主动 -Customer Service Oriented 以客户服务为中心 -Good interpersonal skills 良好的交际能力 -Enthusiastic 热情 -Organized 有组织能力