岗位职责: Delight Guest和悦宾客 1.Practice the service culture SHINE with Service Essence Training 对客服务中践行《服务精髓》中SHINE的服务文化要求 2.Solve the guest complaints with service culture E-Leap within Service Recovery Training 当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则 3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards 个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准 4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception 严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度 5.Provide good service, knowledge of facilities etc 拥有良好服务意识及厨房设备基本知识等 6.Contributes and works as a team, Maintains a professional and friendly attitude 具有奉献精神及团队合作精神，保持专业级友好的态度 7.In absence of Manager conducts shift briefings to ensure hotel activities and operational requirements are known 在经理缺席时负责交班说明，确保了解酒店的各项活动和运营要求 8.During the shift, oversees the preparation of kitchen equipment for use 在当班期间管理厨房设备使用前的准备工作 9.Supervises the receiving and storage of kitchen goods 负责接收和存储厨房物品的管理工作 10.Supervises the cleaning and storage of kitchen equipment 监督厨房设备的清洁和存放 11.Supervises the cleaning of the premises 监督厨房的清洁工作 12.Engages in and supervises the cleaning of kitchen and equipment 参与监督清洁厨房和设备的工作 13.Maintains high levels of personal hygiene for self and enforces hygiene standards for team 保持高度的个人卫生并在小组中执行卫生标准 14.Making sure the cleanness level is compliant with the brand standard guidelines 确保清洁标准符合酒店品牌标准 15.Ensure utility staff is properly trained regarding sanitation, equipment handling and chemical usage 确保给与部门员工关于卫生，设备操作及化学品的使用相关的培训 16.Supervises dish room shift operations and ensures compliance with all food and beverage policies, standard and procedures 监督管理盘碟存放间的轮班运转操作并确保与餐饮部的相关政策，标准，程序相一致 17.Manages all equipment, china, glass and silver and ensures adequate clean supplies of each 管理所有设备，瓷器，玻璃器皿，镀银器皿并确保有其负责清洁的供应商 18.Knows and enforces proper cleaning routines for service ware, equipment, floors, etc 熟知并对所有服务器皿，设备，地板等清洁程序严格正确执行 19.Supervises all functions of the Stewarding operation to achieve the optimum departmental costs 监督管事部的各项职责，使部门成本控制到最低 20.Establishes and maintains effective employee and inter-departmental working relationships 与员工和酒店其它部门建立并保持积极的工作关系 任职资格: Good health 身体健康 Good communication 良好的沟通技能 Pleasant looking 五官端正 Fluent in verbal Mandarin 出色的普通话能力 Knowledge of food handling and sanitation standards 具备处理食物和环境卫生标准的知识 Knowledge of Basic sanitation controls and purpose and use of cleaning supplies 具备基本卫生设备控制和使用清洁设备 Understanding of use and maintenance of kitchen dish room equipment 理解如何使用厨房，盘碟设备 Experience in warehouse management 有仓库管理经验 2 years of experience in the same position of similar field 2年的相关工作经验 Ability to use standard software applications and hotel system 能够使用标准应用软件和酒店操作系统 Positive attitude/role model Initiative 态度端正/有以身作则的意识 Innovation Oriented 富有创新意识 Customer Service Oriented 富有服务意识 Good interpersonal skills 良好的与人沟通的能力 Strong associates relation skills 良好的调节员工关系能力 Enthusiastic 热情 Organized 有条理 Problem solving, reasoning, motivating, organizational and training abilities. 具有解决问题，推理，号召，组织和培训能力。