概述:
Overview:
活动中心向导主要负责活动中心日常对客活动的执行,关注于客人满意度,部门运作标准和部门运作营收。
The Activity Guide is primarily responsible for events operations. The role is to focus on guest satisfaction, operations standards and profitability.
主要工作职责:
Core Responsibilities:
• 按照部门标准组织和指导客人参与活动,保证活动和服务的品质
• Organize and guide guests to participate resort activities according to department standards and ensure the quality of activities and service
• 积极向客人介绍和销售活动中心活动,帮助部门增加收入
• Actively introduce and promote resort activities to increase department revenue
• 控制部门运营成本
• Control operating and merchandising costs
• 执行度假村及部门标准与程序
• Executing resort and department standard operation procedure
• 按时参加部门培训
• Attend departmental training on time
• 以身作则,确保度假村及部门标准与程序的安全执行Demonstrate Awareness of naked policies and procedures and ensure all procedures are conducted safely and within naked guidelines