SUMMARY OF POSITION 职位概要 The ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. Serve cocktails and other specialty drinks according to bar standard receipt. 根据四季酒店的服务标准，向顾客提供高品质，专业，友好的服务使顾客有一个快乐的就餐经历。根据酒吧酒水单向客人出品鸡尾酒及特调饮品。 Assist Yi Lounge Manager in managing the team and the daily operation. 协助逸廊经理管理团队，以及日常逸廊的运营。 Innovate the bece menu to generate revenue for the Lounge 创新酒水菜单，为逸廊创造收益。 Serve guest needs by providing exceptional knowledge of food & beverage menu items, describe the selection of menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods. 掌握餐厅的菜单和酒水知识，用生动的语言为客人介绍菜单，及每项食品或酒水的产地，味道，及制备方法。 According to the standard check list to complete daily opening & closing duties, assist with bar inventory. 根据标准检查表完成每日开档及收档工作，协助酒吧盘点工作。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求 Experience with bartending or Food & Beverage at least 5 years. 具备至少5年调酒或餐饮部或相关经验。 Excellent English communication skills. 优秀的英文沟通表达能力。

SUMMARY OF POSITION 职位概括 Is directly responsible for the day to day key processes in his/her area of work. 全面负责他/她的工作岗位的日常工作关键流程； Assists his/her supervisor in executing the day to day operational requirements. 协助他/她的上司执行日常运营性需求； Assumes training responsibilities when required; demonstrates a high degree of standards. 需要时具有培训责任，并展示一个很高的标准； Awareness; promotes teamwork and acts as role model. 有意识，促进团队合作和充当行为榜样； Actively offers operational, employee and customer (internal and external) related feedback to management. 积极提供运营、员工和客户（内部和外部）相关的反馈来管理； Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule用热情、关心和真正的热心去对待客人和内部客人，使用生活的黄金法则。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求 Minimum 1 years' experience in related position with Four Seasons or other organization. 至少1年于四季酒店或国际五星级酒店同等职位工作/实习经验。

SUMMARY OF POSITION 职位概述 1. Manage hotel products and contents on WeChat iShop, Dianping.com, Red, Tiktok etc. Property primary point of contact with vendor Zhiketong on daily operations. 2. Create seasonal promotion campaigns align with E-commerce Festivals in China to drive revenue across all online customer segments (leisure travel) and work with PR, Sales, Reservations, Finance and Operations to ensure a smooth execution. (Functions including but not limited to market demand research, hotel product development, online distribution channel planning, inventory management, campaign performance analysis etc.) 3. Improve customer shopping experience, click-on rate and traffic & conversion rates with proper visual designs & marketing concept that discussed with property PR team. 4. Provide monthly & quarterly analysis including performance of campaigns and channels along with return-on-investment statistics. 5. Reach & develop promotions/partnerships with new commercial platform to further hotel’s online presence and revenue and negotiate on behalf of the hotel for new online marketing initiatives.  PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求 1. Bachelor’s degree or equivalent experience 2. Three to five years of experience in a digital marketing capacity, preferably within the lifestyle and hospitality industries

SUMMARY OF POSITION 职位概述： Maintain a system of purchase orders, receipts, invoices and cheque requests in order to promptly and adequately support, document and process for payment all hotel payables. Ensure that all vendors are paid according to the agreed terms and to Four Seasons policies and procedures. 维护采购订单、收据、发票和支票申请系统，以便及时、充分地支持、记录和处理所有酒店应付款项。确保根据协议条款和四季酒店政策和程序向所有供应商付款。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求： University degree or equivalence. 大学本科或同等学历。 Minimum 1 year' experience in related position with Four Seasons or other organization. 至少1年于四季酒店或国际五星级酒店同等职位工作经验。 Being calm and patient and be of service passion. 冷静耐心，具备服务热情。

SUMMARY OF POSITION 职位概述： Full of hospitaility for the hotel industry, hardworking, and able to accept shifts. 对酒店行业充满热爱，吃苦耐劳，能够接受班次轮换。 Enthusiastic and polite, outgoing and friendly. 热情礼貌，性格外向，亲切感强。 Must be service oriented and be able to maintain Four Seasons standard hospitality at all times. 具有服务意识，有能力传承四季酒店一直以来在酒店行业中的标准品质。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求： The internship at least 6 months, major in hotel management or related field 实习期至少6个月，酒店管理或相关专业。 Good oral English. 较好的英语口语水平。 Positive working attitude. 积极的工作态度。

SUMMARY OF POSITION 职位概述： Full of hospitaility for the hotel industry, hardworking, and able to accept shifts. 对酒店行业充满热爱，吃苦耐劳，能够接受班次轮换。 Enthusiastic and polite, outgoing and friendly. 热情礼貌，性格外向，亲切感强。 Must be service oriented and be able to maintain Four Seasons standard hospitality at all times. 具有服务意识，有能力传承四季酒店一直以来在酒店行业中的标准品质。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求： The internship at least 6 months, major in hotel management or related field 实习期至少6个月，酒店管理或相关专业。 Good oral English. 较好的英语口语水平。 Positive working attitude. 积极的工作态度。

SUMMARY OF POSITION 职位概述： Chinese Restaurant and ADD Restaurant Trainee 中/西餐厅实习生 Full of hospitaility for the hotel industry, hardworking, and able to accept shifts. 对酒店行业充满热爱，吃苦耐劳，能够接受班次轮换。 Enthusiastic and polite, outgoing and friendly. 热情礼貌，性格外向，亲切感强。 Must be service oriented and be able to maintain Four Seasons standard hospitality at all times. 具有服务意识，有能力传承四季酒店一直以来在酒店行业中的标准品质。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求： The internship at least 6 months, major in hotel management or related field 实习期至少6个月，酒店管理或相关专业。 Good oral English. 较好的英语口语水平。 Positive working attitude. 积极的工作态度。 Full of hospitaility for the hotel industry, hardworking, and able to accept shifts. 对酒店行业充满热爱，吃苦耐劳，能够接受班次轮换。 Enthusiastic and polite, outgoing and friendly. 热情礼貌，性格外向，亲切感强。 Must be service oriented and be able to maintain Four Seasons standard hospitality at all times. 具有服务意识，有能力传承四季酒店一直以来在酒店行业中的标准品质。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求： The internship at least 6 months, major in hotel management or related field 实习期至少6个月，酒店管理或相关专业。 Good oral English. 较好的英语口语水平。 Positive working attitude. 积极的工作态度。

Job Summary 岗位概述: Recruitment of plumbers and air conditioners 招聘水电工以及空调工； In charge of the maintenance of all equipment. 负责对所有设备的各种维修、保养工作； Finish the orders which are sent by duty engineering and coordinator 负责完成由值班工程师或工程部协调员下发的工作单； Make record of the information of all materials including quality and consumable. 负责记录维修中所用的耗材、用量等相关信息； Job Requirements 岗位需求： Have relation certificates publish by Labor Bureau Shenzhen. 持有深圳市劳动局颁发的各各类技术等级证书及特种作业操作证等 Senior high school degree or above, have 3 years work experience in international hotels. 高中以上学历，3年以上国际知名酒店工程部工作经验

SUMMARY OF POSITION 岗位职责： Assist department manager to finish daily work smoothly. Improve customer satisfaction, develop and maintain the team with my ability, and care for colleagues to ensure better service every day. 协助部门经理顺利的完成每日工作。提高客人对服务的满意度，用自己的能力发展维护好团队，时刻关怀同事以保证每日更加出色的服务。 Responsible for the daily operation of the department, ensure the stability and standard of operation, comply with all service procedures of the lounge, cultivate high quality staff and maintain staff resources. 负责部门每日的运营，确保运作的稳定及标准，遵守酒廊所有的服务工作程序，培养高素质的员工，维护员工资源。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求： Good skills of the English and Cantonese or Mandarin languages. Preferably foreign language ability. 具有良好的沟通技巧及中英文的读写能力，更希望具有多国语言能力。 Must be service oriented and be able to maintain Four Seasons standard hospitality at all times. 有良好的服务意识，在任何时候都能够适应四季的相关标准和理念。 Good knowledge and very familiar with Opera system. 良好的知识量储备，熟知Opera系统的操作。

SUMMARY OF POSITION 职位概括 To ensure the completion of all duties as assigned daily on the House Attendant's Daily Task Sheet, i.e. dusting, vacuuming, spotting, cleaning walls or mirrors.  Also responsible for assisting Housekeeping Managers and Supervisors as required. 完成每天的工作，即洗尘，清洁等，还要协助客房经理和主管相应的工作安排。 Deliver guest requests from housekeeping. 送递客人需要的客房部用品。 Daily work management in store room. 负责仓库的日常管理。 PREFERRED KNOWLEDGE / QUALIFCATIONS 职位要求 Colleague degree or equivalence, fresh graduates are accepted 大学专科或同等学历，接受应届毕业生。

Job Summary: 1.Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods.  掌握餐厅的菜单和酒水知识，能够向顾客介绍菜单中的菜肴及制作方法。 2.The ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. 根据四季酒店的服务标准，向顾客提供高品质，专业，友好的服务使顾客有一个快乐的就餐经历。 Job Requirements: 1.Acceptance of fresh graduates 接受应届毕业生; 2.Love food and beverage industry, good image and communication skills 热爱餐饮行业，形象沟通能力佳.

SUMMARY OF POSITION: Catering and Conference Services Manager is responsible for business generation as it relates to prospecting and securing catering business and the planning & implementation of group events. Catering revenue is to be achieved in accordance with the goals and strategies outlined in the annual Marketing Plan and Hotel Catering Revenue Budget. CSMs are accountable for ensuring quotas and goals are met and to ensure that direct sales activities are focused on generating the highest possible Room RevPar and achieving F&B costs as well as achieving group organizers satisfaction for the overall hotel’s success. This position requires a high degree of independent judgment and discretion on decision making. PREFERRED KNOWLEDGE / QUALIFICATIONS: Reading, writing and oral proficiency in English/ Mandarin with good presentation skills. College Degree or equivalent experience. Alternatively with hotel or tourism school certification. Good personal & professional references. Previous catering or sales related experience minimum 2 years with proven track record. Strong selling and interpersonal skills. High level of creativity and knowledge of F&B menus.

SUMMARY OF POSITION 职位概括 Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. 精确处理各样客人的多方面需要，在满足客人要求的同时适当添加个人的见解，灵活的服务，在达到和最大满足客人的同时，不破坏四季酒店的制度。 PREFERRED KNOWLEDGE / QUALIFICATIONS 优先条件与资格 Good skills of the English and Cantonese or Mandarin languages. 较好的英语，粤语以及普通话。 Well-developed Communication and Customer Relations Skills. 能够很好的和客人交流并且能和客人较好的相处。 Must be service oriented and be able to maintain Four Seasons standard hospitality at all times. 必须具有服务意识，有能力传承四季酒店一直以来在酒店行业中的标准品质。

SUMMARY OF POSTION 职位概括 Have a thorough understanding of every spa service including benefits, indications & contraindications for each of the treatments, facials, massages. 对每一个水疗服务有深入的了解，包括每一个理疗、美容、按摩的疗效、适应性和禁忌。 Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.  用热情、关心和真正的热心去对待客人和内部客人;使用生活的黄金法则。 Provide professional treatments for any guest (male or female) including but not limited to massage, facial treatments and body treatments. Recommend further treatments to guest which address their concerns and preferences. 提供专业理疗给任何客人(男或女)包括但不限于按摩、美容和身体治疗。根据客人的关注和喜好向客人推荐进一步的理疗。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求 Has 2 to 3 years of relevant experience in spa therapy. 有2-3年的理疗师相关工作经验。 Experience in international brand hotels is preferred. 有酒店经验者优先考虑。

SUMMARY OF POSITION 职位描述 She/ he will manage and organize all requirements of administration to the highest standards and in accordance to the standard operating procedures. She/ he will ensure proper cleanliness and sanitation at her workplace under her jurisdiction and inter–department coordination. She/ he is responsible for the day to day administration of the Food & Beverage department, help with translations and administration work. 根据标准操作流程来完成并组织所有行政任务。确保在她的监督及部门内部协调下保持工作区域整洁卫生。负责餐饮出品部全体员工的日常事物及翻译等行政工作。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求 Six to twelve months of restaurant or equivalent. 具备6到12个月餐厅，餐饮部或相关经验。 Good command of English and a good communicator. 具有良好的英语基础和良好的传达能力。

SUMMARY OF POSITION 职位概括 Greet and seat guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. 问候顾客及根据预定为顾客合理安排座位，提供专业高效的服务，在遵守四季酒店规范的同时，确保顾客的满意。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求 Set up host/hostess stand, review guest reservation and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards. 整理领位台，查看预定，根据餐厅的布置向顾客建议座位。同时根据餐厅位号图和每个区域的最大容量领位，平均每个区域服务员的工作量，确保向顾客提供符合四季标准的高质量服务。 Seat guests promptly at a table pre-set for the number in the party and according to guest preference. 根据顾客的喜好和人数，迅速为其安排座位。 Answer calls according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service. 根据四季标准接听电话，为顾客做预定或向顾客提供餐厅或酒店其他服务的相关信息。 Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently. 预知顾客的需求，及时满足顾客的要求或解决问题。认知常客的姓名，使用顾客的名字称呼顾客。 Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily  specials. 保管菜单，保持菜单的整洁。熟悉菜单上的所有菜品及每日推荐。

SUMMARY OF POSITION 职位概括 Prepares cooks and bakes food in designated areas of the kitchen as per the standards for the guests and associates by following instructions. Works in a Hygienic, safe, efficient and productive manner at all times. Familiarizes himself with menu and ingredient knowledge. 根据工作标准、为客人及员工准备食品。当接到指示时立即进入工作状态。保证有效安全的工作并发扬勤俭节约的风格。熟知菜单及配料成分。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求 At least 1 years' experience in 5 stars Hotel. 至少1年五星级酒店工作经验。 Must have a good knowledge and understanding of Western and basic Asian cuisines and Western Kitchen Technical skills. 必须熟知西餐食品及基本的亚洲菜系基本的厨房专业知识和技能。

SUMMARY OF POSITION 职位概述 Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods. Courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons's policies 掌握餐厅的菜单和酒水知识，能够向顾客介绍菜单中的菜肴及制作方法。提供专业高效的服务，在遵守四季酒店规范的同时，确保顾客的满意。 SUPERVISION EXERCISED 职位要求 Minimum 1 years food service or related work. 不少於一年餐饮或相关经验。

SUMMARY OF POSITION 职位概述 Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons'policies. 负责监督前台的运作并在酒店高层管理缺席的情况下要担负其责任。指导员工同时自己也将履行以下职责：迎接并为客人办理入住，为客人介绍房间设施，依照客人选择的方式收取押金。为客人办理退房手续，准备账单并向客人解释明细。通过准确地解读客人的所需所想来应对客人各种各样的要求，适当的加入个人的建议及关怀，在遵循四季酒店的策略的同时实现顾客满意最大化。 Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. 当上级经理不在的时候，负责管理所有与酒店客人员工的安全、保密、赔偿等相关事宜。在紧急情况下能够准确及时的做出反应。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求 Excellent communication skills, both written and verbal required in English and Mandarin. Foreign Language is desired. 具有优秀的沟通技巧及中英文的读写能力，更希望具有多国语言能力。 3-5 years management experience in a similar position in luxury hotels. 3-5年或以上在类似奢侈品牌酒店的管理经验。 Strong interpersonal and problem solving abilities, able to work well under pressure. 优秀的人际交往和解决问题以及抗压能力。

SUMMARY OF POSITION 职位概括 Assists guest with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels. 在客人抵店/离店时，为客人收/整行李，包裹至指定的房间或安置交通工具。 Full of hospitaility for the hotel industry, hardworking, and able to accept shifts. 对酒店行业充满热爱，吃苦耐劳，能够接受班次轮换。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求 Colleague degree or equivalence, fresh graduates are accepted 大学专科或同等学历，接受应届毕业生。 Must be service oriented and be able to maintain Four Seasons standard hospitality at all times 具有服务意识，有能力传承四季酒店一直以来在酒店行业中的标准品质。 Enthusiastic and polite, outgoing and friendly. 热情礼貌，性格外向，亲切感强。

SUMMARY OF POSITION 職位概述 Prepares and cooks food according to standard procedures, recipe cards, photographs and given instructions. Assists the Sous Chef in training associates. Participates in product development and in controlling the smooth operation of the kitchen. Prepares and cooks food in all areas of the kitchen as and when directed. Participates in the control of associates. Participates in associate’s development Participates in the control of food quality, food taste, food presentation, and food requisition. 根据工作标准、备料单、照片及上级指示准备食物，协助厨师长培训员工。参与提高食品质量，保证厨房运作的顺利进行。当接到指示时厨房的所有区域都要进入工作状态。协助管理员工，为员工发展提供帮助，参与食物的质量控制，提高产品的菜色和味道。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求 Minimum Requirements-High school graduate, Preferred – Completed Technical education in Hospitality or Culinary school. 高中毕业，最好是专业烹饪学校毕业。

SUMMARY OF POSITION 职位概括 Reports to maintenance manager, finish all projects during shift by maintenance manager. 直接向维修经理负责，协助维修经理完成各项维修工作；   Carry out all orders from DOE、Chief Engineering and maintenance manager. 全面贯彻及执行工程总监、总工程师及维修经理下达的各项指令。 In charge of all maintenance work related to electronic, A/C, machine, water supply/drainage and so on. 负责酒店区域内所有与工程相关的维修工作；如：电气、空调、机修、给排水及装饰装修等。 Match up with duty engineering about daily work , and update the work orders. 配合值班工程师做好工程维修单的跟进工作。 PREFERRED KNOWLEDGE / QUALIFICATIONS 职位要求 Senior high school degree or above, have 5 years work experience in international hotels. 高中以上学历，5年以上国际知名酒店工程管理经验。

SUMMARY OF POSITION 职位概括 Maintain the hotel's payroll system in order to ensure timely payment of wages according to Four Seasons Hotels policies and procedures and all applicable local taxes laws. 维护酒店的工资系统，以确保根据四季酒店的政策和程序以及所有适用的地方税收法律及时支付工资。 Serves as the General Cashier, prepare the hotel’s daily bank deposits, control all House Funds, and issue, audit and maintain all House Banks according to Four Seasons Hotels Ltd. policies and procedures. 兼任出纳工作，根据四季酒店的政策和程序，准备酒店每日的现金存款，控制所有的酒店现金发放、审计和维护所有的酒店银行。 PREFERRED KNOWLEDGE / QUALIFICATIONS  职位要求 Minimum 2 years' experience in related position with Four Seasons or other organization. 至少2年于四季酒店或国际五星级酒店同等职位工作经验。

SUMMARY OF POSITION 职位概述 Reporting directly to the Floor Supervisor, the Room Attendant is responsible for the cleanliness and supplying of guest rooms and the comfort of all hotel guests as set by the hotel procedures and standards 直接报告客房主管，按照酒店的清洁程序，保证客房的清洁整洁。 PREFERRED KNOWLEDGE / QUALIFICATIONS 优先条件与资格 Previous concerned working experience is preferred, but can be replaced by general good attitude and appearance and with potential to easily learn the skills. 有相关工作经验人员为首选, 但仍需要其有正确的工作态度，良好的仪容仪表以及能轻松学习工作技能的潜力。