· Supervise and direct Bell Deskactivities and Bell Staff
· 对行李服务台的活动和行李服务人员实施监督和指导。
· Responsible for sorting anddistributing guests and administrative mail and returning mail to the senderfor forwarding mail
· 负责挑选和分发客人的信件及行政信件,并将无人接收的信件送返发信人。
· Provide information pertainingto all hotel services, local places of interests, restaurants, doctors,sightseeing tours and any other information likely to be of the interest toguests
· 提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。
· Be prepared to recommend firstand foremost the hotel’s own Food and Beverage outlets before any other, makinghimself totally familiar with the operating times and each outlets benefits
· 最先向客人推荐本酒店的餐饮营业场所,熟知这些营业场所的营业时间和各自的特长。
· Ensure the lobby is always keptin an orderly fashion
· 确保大厅始终保持整洁。
· Coordinates the paging ofguests in the lobby, Food & Beverage outlets, and where consideredappropriate by the Management
· 在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作。
· Responsible for the maintenanceof the hotel information directory (function board) and ensures that theinformation shown in current and accurate at all times
· 负责维护酒店信息簿(功能板),并确保所有信息的准确性和实效性。
· Prepares efficient work schedulefor Bell Services, arranging holidays and vacation, taking into considerationproject occupancy and forecasts and any large group movements, especially thosewith early or late arrivals or departures
· 在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为行李服务部员工准备高效的工作计划,安排节日和假日。
· Ensures that all bell staff areneat, clean and punctual at all times and that they perform the task assignedto them promptly and efficiently
· 确保所有行李服务人员随时保持衣着整洁,工作守时,并且能够快速和高效的完成任务。
· Handle problems associated withguests and liaise with department heads or executive management in the absenceof the Assistant Manager.
· 处理与客人相关的问题,在经理助理缺席的情况下负责与各部门负责人或行政管理部门联系。
· Works with Superior and HumanResources on manpower planning and management needs
· 与上级领导和人力资源部一起进行人力规划和管理需求。
· Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget.
· 与上级领导和财务总监一起编制和管理部门预算。
· Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
· 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· Good writing skills
· 具有良好写作技能
· Proficient in the use ofMicrosoft Office and Front Office System
· 熟练使用微软办公软件和前台系统
· Problem solving, motivating,organizational and training abilities
· 具有解决问题,推理,号召,组织和培训能力