To assist the Executive Housekeeper led the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives.
协助行政管家根据酒店的目标,带领客房部制定和实施部门目标。
Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs.
监督清洁、维护等客房部日常运营,同时确保与部门制度、程序、标准和客人满意度相符。
Inspect all responsible areas daily and take corrective measures in order to meet brand standards in terms of cleanliness, maintenance and supply.
每日检查所有责任区域并采取改进措施,以达到品牌标准对清洁、维护和供应方面的要求。
Coordinate Housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner.
与前台、工程、市场销售和餐饮部协调日常工作,确保所有客房和公共区域都能及时有效地保持清洁和维护。
Participate in all refurbish and renovation projects planning, execution and final set up including defect lists.
参与包括缺陷清单在内的所有翻新和改造项目计划执行和确认。
Make recommendations to management on equipment, work methods, supplies and decorations.
给予有关设备、工作方法、运营品及装饰的合理建议。
Keep abreast of all new equipment and cleaning products and evaluate their quality。
熟悉新设备和清洁产品,对其质量进行评估。
Knowledge and Experience知识和经验
Minimum 2 years in housekeeping related position experience
至少2年相关工作经验
Housekeeping/Supervisory experience in similar level of hotel
类似酒店的客房管理经验
Competencies 技能
Technical skills for Housekeeping/Laundry
对客房服务和洗衣部门专业的管理技能
Supervisory and leadership skills – collaborative, enabling, and entrepreneurial.
监督和领导技能——合作、支持和创造
Interpersonal skills well developed with guests, talents, management
与客人、人才、管理层有良好的人际关系
Use/knowledge of PMS, Opera, FOLS
使用/了解PMS, Opera,FOLS
Able to solve problem/make decision within scope
能够在一定范围内解决问题和做决定
Attention to detail especially cleanliness, room presentation
注意卫生细节,房间整体形象