Job Summary
职位简述
Working with the department managers, as part of the management team, the operations manager, is responsible for the day-to-day
management of the store. Responsibilities include coordinating staffing, receiving, controlling expenses and payroll budgets, and assisting in
management of all areas of store operations as needed.
作为管理团队一员,与部门经理一起对仓库日常运营负责。
职责包括协调人员配置、收货、控制费用和工资预算。如有需要协助所有区域的仓库运作的管理。
Key Duties and Responsibilities
主要义务和职责
• Conduct orientation, train, coach and manage team leaders and all associates in execution of daily tasks.
• 实施相关培训,管理本团队领班和日常任务执行的相关合作方
• Assist supervision, staffing and scheduling of the workforce with particular emphasis in areas such as receiving, and maintenance.
• 协助重点区域人力的监督、配置和计划
• Review operational reports and records to ensure adherence to company policies and procedures.
• 审核运行报告和记录以确保符合公司相关政策规定
• Monitor the accuracy of receiving, transfers, debits/damages, returns-to-vendor (RTV’s) and charge-backs to maintain the accuracy
of the inventory.
• 监督收货、转移、借出/损坏、退货和退单的准确性以保持存货的准确性
• Coordinate communication between the stores and central distribution and/or the corporate inventory control department.
• 协调仓库和中央配送、存货控制部门之间的沟通
• Oversee compliance of department managers and all associates with established company policies and standards, such as safekeeping
of company funds and property personnel practices, security, sales and record-keeping procedures.
• 监督部门经理和相关方符合公司设置的政策和标准
• Help solve problems that affect the store’s service, efficiency, and productivity.
• 帮助解决影响仓库服务、效率的问题
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
• 确保符合安全管理条例的合适的安保设施设备
• Lock and secure the store.
• 对仓库上锁并保护
• Provide and inspire outstanding service to our customers.
• 向我们的客户提供杰出服务
• Exercise judgment and discretion alone, and in conjunction with, the store manager, department managers, and any assistant store
manager, in day-to-day operation of the store.
• 独立自主地协同相关领导完成仓库的日常运营
• Any other tasks as assigned from time to time.
• 任何其他临时指派的任务
Skills, Experience & Educational Requirements
技能、经验和教育要求
• Strong interpersonal skills
• 很强的人际交往能力
• Organizational skills
• 组织能力
• Strong administrative abilities
• 很强的管理能力
• Ability to have a strong customer focus
• 很强的以客户为导向的能力
• Leadership abilities
• 领导力
• Strong communication skills
• 很强的沟通能力
3. CORE VALUES & COMPETENCIES
3. 核心价值观和能力
Blow Away The Customer
让客人感到惊喜
▪ I care and work towards exceeding the expectations of my customers
努力超出客人的预期
▪ I am proactive and deliver unique and everlasting memories for our customers
积极主动,努力给客人留下独特而恒久的回忆
Develop Passionate and Committed People
发展充满激情且敬业的员工
▪ I am committed to being thoughtful towards our colleagues
始终为同事工着想
▪ I am passionate about my role
对自己的工作充满激情
Continuously Strive for Perfections (good enough never is)
不断追求完美(没有最好,只有更好)
▪ I constantly seek new ways and ideas to improve what I do
不断寻求新方法和新想法来提升工作表现
▪ I am inspired to make a difference
激励自我,实现与众不同
Achieve Sustainable Bottom Line Performance
达到可持续性的基本表现
▪ I am honest and fair
诚实、公正
▪ I take responsibility and contribute towards the financial performance of where I work
勇于承担责任,为实现部门的业绩目标而努力
4. FUNCTIONAL COMPETENCIES
4.
专业胜任
能力
Grooming
仪容仪表
▪ I present a professional image according to the established standards
▪
遵守既定标准,展现专业的职业形象
Communication
沟通
▪ I foster two-way communication between myself and my colleagues
▪
努力与员工开展双向沟通
▪ I respond to questions and requests with complete answers and follow up appropriately
▪
认真回答员工提出的问题并回应请求,并采取合适的跟进措施
Functional Skills and Knowledge
工作
技能和知识
▪ I understand the full scope of my duties and demonstrate initiative
▪
充分了解自身职责范围,并且积极主动地参与工作
▪ I take responsibility for my actions
▪ 对自己的行为负责
Response to Supervision
回应监
管
▪ I respond to supervision positively
▪ 积极回应各
类
监
管
▪ I am always available to provide the necessary support and supervision to my colleagues
▪
始终为员工提供必要的支持和监管
Team Management & Development
团队管理和发展
▪ I promote co-operation and trust within my immediate team, department and property as a whole
▪
在直属团队、部门和整个酒店内提倡合作和信任
▪ I provide regular training and development opportunities for my colleagues to perform their duties effectively
▪
为员工提供定期培训和发展机会,帮助他们有效地履行各自的职责
Problem Solving & Decision Making
问题解决和决策
能力
▪ I demonstrate a logical problem solving approach
▪
拥有富有逻辑的问题解决方法
▪ I can be entrusted to make decisions when required
▪ 需要时能够被委托做出决策