行政
Administration
§ 辅助物料部经理维护并完善详细的部门操作手册，反映出部门内的政策及流程、工序和行为标准。
Assists Materials
Manager with the development and maintenance of a detaile Department Operations
Manual that reflects policies and procedures, work processes and standards of
performance within the Division.
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协助物料部经理建立并维护历史数据以及按供应商、价格表等分类的资料库。
Assists the Materials Manager to establish
and maintains historical data and a library of catalogue referencing suppliers,
price list etc.
§
辅助物料部经理加强内控制度以及采购流程管理。
Assists the Materials Manager to enforce
internal control Policy and Procedure throughout the department, regarding purchasing,
processes.
宾客服务
Customer Service
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确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all associates deliver the
brand promise and provide exceptional guest service at all times.
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确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Ensures that associates also provide
excellent service to internal customers in other departments as appropriate.
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礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer
complaints and inquiries in a courteous and efficient manner, following through
to make sure problems are resolved satisfactorily.
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友善、有效地解决顾客和员工的问题，对于他们的投诉和提出的问题如不能当时解决，应汇报给上级，迅速跟进并及时反馈结果。
Handles guest and associate enquiries in a
courteous and efficient manner, reporting complaints or problems if no
immediate solution can be found, whilst feeding back a prompt follow up.
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与顾客和同事保持良好的合作关系。
Maintains positive guest and colleague
interactions with good working relationships.
财务
Financial
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确保遵循与财务记账，资金处理及经营范围相关的酒店政策及当地法规，及时准确的汇报财务信息。
Ensures that all hotel, company and local
rules, policies and regulations relating to financial record keeping, money
handling and licensing are adhered to, including the timely and accurate
reporting of financial information.
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通过多项技能、多项任务和灵活的工作安排使员工的工作能力达到最大化，以实现企业财务目标及顾客期望。
Maximises associate productivity through the
use of multi-skilling, multi-tasking and flexible scheduling to meet the
financial goals of the business as well as the expectations of the guests.
§
协助进行盘点管理，负责酒店营运设备和其他设施持续的保存保养。
Assists in the inventory management and
ongoing maintenance of hotel operating equipment and other assets.
营运
Operational
§
全面掌握Birchstreet物料管理系统。
Thorough understanding of the Birchstreet
system (Materials Management System).
§
协助物料部经理管理采购、收货、存储和仓管的各个方面。
Assist Materials manager to manage all
aspects of purchasing, receiving, storage and inventory control.
§
通过有效的购买和获取最具有竞争力价格的产品和服务，将酒店支出最小化。
Ensures that hotel expenses are minimized
through the use of effective purchasing and by obtaining the most competitive
prices for goods and services.
§ 定期进行市场调查，获得最具竞争力的报价，并积极的进行谈判以获得最大化的购买力价格优惠。
Conducts
regular market surveys, obtains competitive quotations and aggressively
negotiate in order maximize the benefits.
§
尽可能使库存在满足供给的情况下保持在最低限额，加大周转速度和扩大空间利用。
Keeps inventories as low as optimal to
properly supply the operation’s needs and maximize inventory turnover and space
utilization.
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确保库存物品的合理储存，并根据先进先出原则，降低浪费和物品的腐败。
Ensures that inventory items are stored
properly and issued in FIFO rotation to minimize wastage and spoilage.
§
监督物料部的成本支出，积极主动的采取措施控制。
Monitors all cost in the Materials
Department and initiates and maintains measures to control these.
§
执行和加强营运和控制措施，以确保酒店内的产品流动都合理记录。
Implements and enforces all operating and
control procedures to ensure that movement of goods into and within the Hotel
is properly accounted for.
§
对采购、收货、存储控制、发货和紧急发货，在部门建立并加强内部控制政策及程序。
Establishes and enforces internal control
Policies & Procedures throughout the department, regarding purchasing,
receiving, inventory control, issuing and emergency issuing.
§
提供历史资料和成本预测，以便预测和计划商业活动。
Contributes to forecast and planning of
business planned activities by providing historical information and cost
projections.
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对各个部门的过度采购和库存消费直接提出建议，采取措施降低这类成本，包括替代产品来源。
Advises departments of any excessive
purchases or consumption of inventory and to recommend practices to reduce such
cost, including alternative sources for products.
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从各个部门领导处获得所有购买请求的产品规格，然后将这些购买请求与采购订单一起存档。
Obtains and coordinates all product and
purchase specifications from the various heads of department by means of a
Purchase Request (PR) and maintains files of these purchase request together
with Purchase Orders (PO).
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从不同的供应商获取至少3种以上报价，以根据不同部门要求采购质优价廉的货物。
Acquires three (3) price quotations from
various sources to determine the lowest cost while maintaining the best quality
for any item(s) requested by the different departments.
§
负责建立和维护电脑数据：存储货物、存储标准、物品包括在存储项目内的物品、续订货物、物价表、购买请求、计量单位。
Responsible for the creation and maintenance
of certain computer data namely: Inventory Items, Par Stock, items to be
included as inventory items, re-order points, item listing, Purchase Orders,
Unit of Measure.
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通过采购、收货和发货来协调食品和饮料的购买规格。
Coordinates purchase specifications for Food
and Beverage in conjunction with purchasing, receiving, and issuing.
§
同供应商和其代表交谈，以获得所需产品的信息、规格和报价。
Conducts interviews with suppliers,
representatives and obtains information, specifications and quotations on any
item required.
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处理所有的电话、协商和谈判以使酒店获得最佳优势。
Handles all correspondence, negotiation and
procurement to the best advantage of the Hotel.
§
负责准确及时地处理各部门提交的所有申购单。
Responsible for the accurate, timely process
of all Purchase Requests submitted by various departments.
§
确保所有申购单的正确记录。
Ensures proper documentation of all Purchase
Requests.
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协助找寻有信誉的供货商为酒店供应物品。
Sources for vendors with creditability to
provide goods for the Hotel.
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确保收货区域的清洁与整齐，安全及秩序，包括物料部办公室，收货区及库房区域。
Ensures the security and maintenance of a
clean and organised receiving area, including the Materials Office, receiving
dock, and store areas.
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确保依照酒店政策进行每月盘点清查。
Ensures monthly inventory counts and
reconciliation is being carried out according to the Hotel’s policy.
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根据相关部门提供的要求找寻样品，并向物料部经理进行推荐，以选择合适的供应商。
Sources for samples as per the
specifications provided by the departments concerned prior to making
recommendation to the Materials Manager in choosing a suitable supplier.
§
亲自到市场中采购部门急需的物品。
Personally goes out to the market to source
for items or goods that are urgently needed by the departments.
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严格遵循酒店采购物品的所有政策和程序。
Strictly adheres to all policies and
procedure with regard to the purchasing of goods for the Hotel.
§
在采购前，确保所有承包商/供应商及供货商拥有合法的证照。
Ensures all contractors/ suppliers/ vendors
possess legal trading license prior to making any purchase order.
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与收货文员密切合作以确保从供应商或承包商收到的物品符合酒店的要求和规格。
Works closely with the Receiving to ensure
all items received from the suppliers or contractors meet the Hotel’s
requirements and specifications.
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依据部门要求，确保所有物品的订购数量正确。
Ensures the quantities of all items order
are accurate as per the department’s request.
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严格遵守以合理的价格购买高质量物品的原则。
Strictly adheres to the principle of “good
quality items with reasonable price” when purchasing items for the Hotel.
人事
Personnel
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按要求协助物料部经理招聘、筛选物料部员工。招聘时遵循酒店原则，选择员工以能力为准绳。
Assists the materials manager to recruit and
select materials associates when required. To follow hotel guidelines when
recruiting and use a competency-based approach to selecting associates.
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监督物料部员工准时上班和出勤形象，确保员工制服穿着正确，且遵守酒店和部门的仪容标准，维持高标准的个人形象和卫生。
Oversees the punctuality and appearance of
all Materials associates, making sure that they wear the correct uniform and
maintain a high standard of personal appearance and hygiene, according to the
hotel and department’s grooming standards.
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协助引导物料部部员工进行年度表现发展讨论，对他们的专业发展目标给予支持。
Assists to conduct annual Performance
Development Discussions with Materials associates, supports them in their
professional development goals.
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与培训部经理和部门培训员协调，为所有的物料部员工制定并实行有效的培训计划。
Plans and implements effective training
programmes for all Materials associates in coordination with the Training
Manager and Departmental Trainers.
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在每月例会上提供反馈和帮助，从而支持部门培训员的工作。
Supports Departmental Trainers through
ongoing feedback and assistance at monthly meetings.
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通过适当的培训、训练和/或督导提高物料部员工的技能和效率。
Develops the skills and effectiveness of all
Materials associates through the appropriate training, coaching, and/or
mentoring.
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准备并公布每周工作日程，确认其包括了必需的项目及其他关键的工作标准。
Prepares and posts weekly work schedules,
making sure that they reflect business needs and other key performance
indicators.
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鼓励员工成为有创新和挑战精神的人，对员工为部门所做的贡献表示肯定。
Encourages associates to be creative and
innovative, challenging and recognising them for their contribution to the
success of the operation.
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支持人本思想的落实，示范并加强凯悦价值观和文化特征。
Supports the implementation of The People
Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture
Characteristics.
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确定员工完全理解并遵循员工守则和规范。
Ensures that associates have a complete
understanding of and adhere to associate rules and regulations.
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确保员工遵守所有酒店、公司规章制度以及地方法规中与防火和安全相关的条款。
Ensures that associates follow all hotel,
company and local rules, policies and regulations relating to fire and hazard
safety, and security.
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反馈员工问卷调查的结果，确保各项相应的改善计划得到了实施。
Feedback the results of the Associate
Opinion Survey and ensure that the relevant changes are implemented.
其它方面
Other Comments
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熟知与员工和行业相关的法律法规。
Is knowledgeable in statutory legislation in
associate and industrial relations.
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确保保持高标准的个人形象和仪容仪表。
Ensures high standards of personal
presentation and grooming.
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与竞争对手的酒店代表、生意伙伴和其他公司组织，包括本地的学校、旅游学校和大学保持良好的合作关系。
Maintains strong, professional relationships
with relevant representatives from competitor hotels, business partners and
other organisations, including local schools, hotel schools and universities.
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随着行业、公司和酒店的变化，对采购工作职能作出相应调整。
Responds to changes in the Materials
function as dictated by the industry, company and hotel.
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熟知酒店的员工手册并且理解酒店的规章制度，尤其是有关火灾，卫生，健康，与安全的政策和程序。
Reads the hotel's Associate Handbook and has
an understanding of and adheres to the hotel's rules and regulations and in
particular, the policies and procedures relating to fire, hygiene, health and
safety.
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始终对管理和个人行为负责， 并且积极展现酒店管理层和凯悦国际的形象。
Exercises responsible management and
behaviour at all times, positively representing the hotel management team and
Hyatt International.
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参加必要的培训和例会。
Attends training sessions and meetings as
and when required.
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完成其他合理分配的职责和任务。
Carries out any other reasonable duties and
responsibilities as assigned.
