SCOPE
工作范围
This position is responsible for managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.
该职位负责管理所有酒店内的计算机技术和服务，包括但不限于:网络、硬件、操作系统、杀毒软件、互联网接入和所有相关系统,办公自动化和电子邮件系统,前台,后台系统,销售和餐饮、人事、水疗中心,以及其他基于网络的软件;网络安全与合规;布线、门禁系统、语音和客户技术等非工程部负责的部分。
First point of contact for all computer related issues within the hotel.
负责酒店内所有与电脑相关的事务。
Solve technical or operational problems as reported by the users.
解决用户报告的技术或操作问题。
Ensure that equipment is in proper working order and application performance is optimized
确保设备处于正确的工作状态，应用性能得到优化。
Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.
确保所有7*24的系统(即前台、餐饮、电子邮件和互联网)都受到监控，并随时提供技术服务。
Ensure that backups are performed and checked on a regular basis.
确保备份的执行和定期检查。
Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law.
确保酒店网络、系统和数据不受入侵，并符合凯宾斯基标准和法律规定。
Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.
确保所有关键业务领域的IT应急系统处于正常工作状态，并对员工进行使用这些应急系统的培训。
Follow Kempinski policies as they relate to the security and operation of the computer systems.
遵循与计算机系统安全和操作有关的凯宾斯基政策。
Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
确保IT组织在法律、数据保护和PCI遵从性方面的要求到位。
Update all computer systems with the latest security patches to minimize internal and external access security risks.
为所有电脑系统更新最新的补丁修补程式，以降低内部及外部访问的风险。
Train and maintain back-up staff for each server-based application.
为每个基于服务器的应用程序培训和维护后备人员。
Ensure first level support backup is in place for all systems and network.
确保所有系统和网络的备份到位。
JOB REQUIREMENT
岗位要求
Good communication skills
具有良好的沟通技能
Good teamwork skills
具有良好的团队协作能力
More than one year working experience in the same position
一年以上同岗位工作经验
