· Provide efficient transport services for guests and hotel executives.
· Operate hotel staff shuttle bus.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
Be charming by being approachable, having confidence and showing respect.
Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Duties and Responsibilities工作职责
· Responsible for safe transfer of guests from all determined locations
· Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day
· Maintain good knowledge of the city routes locations and hotel facilities
· Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required
· Maintain a high standard of personal hygiene and be well groomed and well-dressed at all times
· 保持个人卫生， 随时保持个人形象和穿着整洁
· Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance
· Assist in valet parking when not assigned any duty
· Maintain detailed knowledge of facilities and services of the hotel and use this knowledge to promote the hotel to guests
· Keep abreast of activities in your city which may affect driving times or routes and relay this to management
· Responsible for the upkeep and cleanliness of the car used for guest transfer and assist with maintaining vehicles to hotel presentation standards
· Performs other duties as may be assigned by the Rooms Division Manager
QUALIFICATIONS AND REQUIREMENTS 任职要求
Required Skills –技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· Able to read and write English
· Valid driver’s A1 license required for Hotel van and car.
· 拥有A1 驾驶执照。
· 1 year experience in guest service or as a driver.