Duties and Responsibilities工作职责
· Preparing monthly operational results for meetings with cluster hotels.
· 为与集团酒店的会议准备月度运营结果报告。
· Understand the responsibilities of other units and departments and co-operate with them.
· 了解其它部门的职责并与其密切合作。
· Supervises the work of the Executive Office staff.
· 监督行政办公室员工的工作。
· Access and use work processing computer packages and keep up to date with enhancements to latest upgrades.
· 熟练运用办公自动化软件并掌握最新版本应用。
· Day-to-day secretarial work to include typing, filing, faxes and telephone etc.
· 日常文秘工作包括打字，整理文件，传真和接听电话等。
· Arranging internal / external appointments.
· 安排内外会见。
· Taking minutes of Department Heads /Ex.Com meeting as requested.
· 需要时为部门领导会议和行政委员会会议作会议记录。
· Reports directly to and communicates with the General Manager on all administrative matters.
· 直接向总经理汇报和交流所有行政工作方面的事宜。
· Cooperates, coordinates and communicates with Department Heads and other inter-departmental secretaries as appropriate.
· 必要时配合，协调各部门领导和其它部门的秘书的工作并与他们进行沟通。
· Assess priorities of work and assist in organizing General Manager’s priorities.
· 确定工作的重要性从而协助总经理安排工作的先后次序。
· Distribution of memos, letters and other information etc.
· 分发备忘录，信件和其它信息等。
· Maintain a filing and trace system.
· 维护文件的档案和跟踪管理系统。
· Answer incoming telephone calls and either transfer, redirect or take a message.
· 接听来电，进行电话转接、重拨或留言。
· Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
· 与酒店外的顾客和个人交往，包括但不限于：目前和可能的客户，业主公司代表，供应商，竞争对手和所在地社区成员。
· Maintains the utmost confidentiality and discretion when handling business affairs.
· 在处理业务时最大限度的保守机密并小心谨慎。
· Arrange room and restaurant reservations for VIP guests/personnel.
· 安排VIP客户或私人的订房和订餐。
· Prepare welcome letters for GM’s signature.
· 准备欢迎信给总经理签字。
· Demonstrate essential overall knowledge of the organization.
· 掌握本组织结构的基本知识。
· Understand the responsibilities of other sections and departments and co-operate with them.
· 理解其他部门的工作职责并能与之协调。
· Communicate in both verbal and written with the owning company.
· 与业主公司保持口头和书面的沟通。
· Other tasks assigned by General Manager.
· 完成总经理交代的其他事项。
Required Skills –
技能要求
· Proficient in the use of Microsoft Office.
· 精通微软办公软件。
· Ability to work and communicate with expatriates.
· 能和外籍员工共事、沟通。
· Quick response to GM’s instruction.
· 对总经理的指示能迅速反应。
· Able to work under pressure and flexible.
· 能够适应高强度工作和灵活多变的工作内容。
· Good communications internally and externally.
· 良好的内外沟通技能。
· Tasks and Project Management.
· 具有工作和项目的管理能力。
· Necessary knowledge of hotel management and hotel operation, familiar with hotel industry.
· 了解必要的酒店管理和酒店营运知识，并熟悉酒店行业。
Qualifications –
学历
· Diploma in Hotel Management or Secretarial or English Major.
· 具有酒店管理或文秘或英文的本科学历。
Experience –
经历
· 3 year of relevant experience or an equivalent combination of education and work-related experience.
· 3年相关工作经验或与此相当的教育与工作经验结合的背景。
