SCOPE 范围
Under the supervision of Supervisor,
assist department in day to day operation including
administration, record keeping, coordination with all departments and
all activities.
在主管的监督下,协助部门的日常运作,包括行政、记录保存、与各部门的协调和活动的组织。
Skill / Knowledge
职业技能/知识
Out-going personality 性格活泼
Good communication skills 良好的沟通技巧
Office administration experience 办公室行政经验
Computer
Knowledge
电脑知识
Knowledgeof MS office software熟悉办公软件
Main responsibilities主要职责
1.Record and process reservations made by phone/fax/email.
记录并处理所有电话,传真和邮件的预定。
2.Sell the Pullman products and services using up-selling and suggestive selling techniques.
运用合理的销售技巧销售铂尔曼酒店产品。
3.Updating reservations in the PMS received via the interface.
通过接口更新前台预定系统。
4.Understand and be able to answer all questions about rates, room categories and seasonality.
明白并有能力的回答所有关于价格,房间,房型和季节性问题。
5.Pro-actively try to cross-sell (F&B, Spa, etc.) and up-sell room types.
积极主动尝试交叉销售(餐饮,娱乐等)和客房升级销售的房间类型。
6.Be able to clearly communicate information to guests or colleagues.
能清晰地表达对同事或客人所要的信息。
7. Manage “no show” reservations by investigation and recording of same.
调查并记录所有应到未到预订。