OVERALL
OBJECTIVE
The HR Director supports the General
Director in all decision relating to strategic, organizational, and operational
people matters for a luxury hotel property. The role helps to drive organizational
performance on the objectives of Quality (through effective recruitment,
development, and engagement of capable and motivated team members), Performance
(through robust performance management, reward and recognition), and Compliance
(through compliant and efficient HR Operations, policies & procedures).
MAIN
RESPONSIBILITIES
As a Business Partner to the hotel's
General Director and trusted advisor to the management team, support the
delivery of the ambitious business objectives of the hotel by locally
delivering the strategic HR agenda focused on attracting, developing, engaging,
and retaining talent, ensuring effective performance management, supporting
organizational design and workforce planning, and ensuring efficient and
compliant HR operations.
Support and coach the leadership team in
any organizational and people topics, to help them achieve their guest service
and business objectives.
Maintain and develop a strong employer
brand in the local market and beyond, implement effective and innovative search
and selection for senior as well as volume recruitment through a variety of
sources, as well as an effective onboarding process.
Drive strong colleague engagement through
employee communication and creative activities and events, and ensure proactive
follow up on engagement survey results and ongoing feedback, handle staff
grievance issues proactively.
Understand the competitive positioning of
the hotel as an employer in the market and create appropriate compensation
& benefits structures based on market and internal benchmarking.
Plan and implement an annual budget and
manning guide, following up closely on personnel costs, and preparing local
management reporting as well as corporate reports.
Ensures that corporate and local policies
& procedures are communicated and implemented.
Ensure an efficient and compliant HR
administration according to Kempinski standards and local requirements, including
supervision of internal and external payroll services.
Ensure compliance with local labour and
immigration law and handle any legal issues including staff disciplinary
actions.
Effectively lead the HR team including
recruiting, HR administration, and staff accommodation functions.
Implement global performance management and
talent management and succession planning processes, and follow up on the
development and mobility of internal talent, including effective management of
promotions, transfers, cross-trainings and task force assignments.
Project manage the roll-out of new global
initiatives at the hotel and contribute to the design and implementation of new
tools, e.g. HR information system.
Additional responsibilities and tasks can
be added at any time according to the needs of the business.
FUNCTIONAL
COMPETENCIES: (All Must have)
HR professional with a proven ability to
successfully manage efficient and compliant HR operations including HR
administration & payroll, and where applicable, staff facilities (such as
accommodation)
Ability to implement robust processes for
recruiting, identifying and developing talent, managing performance, and
delivering an engaging employee experience
Ability to deliver a strategic HR agenda
based on business objectives and competitive positioning
HR advisory capacity for senior Directors
in matters relating to their teams and organization
Experience with budget and workforce
planning
Understanding of local labor and
immigration law and local policies, regulations, and market practices
Computer literacy (Excel/Power Point/Word),
ideally including experience with HR information systems (Oracle,
SuccessFactors)
PERSONAL
COMPETENCIES: (All Must have)
Leadership skills, as a functional leader
for HR and as member of the ExCom group engaging with all Directors and staff
and having a strong impact on organizational culture
Strong planning and organizational skills
Effective communication and listening as
well as counselling skills
Ability to engage, influence, and build relationships
with a variety of internal and external stakeholders
Role model for integrity ensuring fair and
transparent processes at all times and inspiring trust
Where there is a multicultural team:
working effectively in a diverse cultural environment (ideally having lived on
different continents)
Ability to deal with ambiguity and
diplomacy
Problem-solving and analytical
decision-making ability and results focus
Passion for hotel operations and
identification with the brand’s core values as a luxury services provider
