Administration行政• Ensures all relevant Human Resources reports are submitted to the Divisional/ Regional Office as required in a timely manner.确保所有相关的人力资源报告能够按照既定的要求及时地呈交到凯悦酒店集团人力资源总部门/区域部门。• Guides the Management Team to formulate and fairly implements appropriate Human Resources Polices & Procedures.指导本部门管理团队能够公平合理地执行人力资源的相关政策及程序。• Manages the Human Resources Division, ensuring activities are in keeping with our purpose and operational stipulations/ initiatives of Hyatt Hotels Corporation.管理人力资源部，确保所有相关活动都能按照凯悦酒店集团的运行理念及信念执行。• Responsible for preparing the annual Human Resources Business Plan, ensuring the objectives fully addresses the business objectives of the Hotel and needs of the aasociates.负责筹划年度人力资源工作计划，确保所制定的工作目标能够符合所在酒店及所有员工的需要。• Ensures all HR practices are according to Management requirements and meet with the local legislation.确保人力资源部所有的工作能够按照相关的管理要求并符合当地的法律准则。• Routes documentation and disseminate information to relevant Executive Committee Members and aasociates in a timely manner.及时向相关行政委员及员工发放相关文件及传递相关信息。• Oversees the timely and confidential management of aasociate data.对于员工的档案资料进行及时并保密地监督和检查。• Ensures that all departments have a complete set of Departmental Operations Manuals, which are annually reviewed and accurately reflect current standards of performance and Corporate initiatives.确保酒店的所有部门都有完整的部门运行手册，并保证其每年都能准确地更新以反映酒店本年度最新的运行标准。 Recruitment and Selection录用及遴选• Oversees the Hotel’s recruitment and selection activities, approving all new hires, promotions, transfers, payroll changes and termination of employment decisions.对酒店的录用及遴选活动进行监督，对所有的录用、升职、调动、薪资变化及员工的终止合同进行核实。• Ensures the Hotel adheres to approved staffing levels, job titles and organisation structure in accordance with Hyatt Hotels Corporation payroll management initiatives.确保酒店所有的员工等级、职位、组织架构都能按照凯悦酒店集团的薪资管理标准制定。• Ensures recruitment advertising reinforces the corporate identity, projects a professional image.确保酒店的招聘资料能够加强宣传本酒店的特性、计划以及专业的企业形象。• Represents hotel in meeting government requirements, coordinating with government authorities.代表酒店参加当地政府举办的相关工作会议并与当地的职能部门进行通力合作。• Maintains close relationship with academic institutions and hotel schools.与相关学术机构及酒店专业学校保持紧密地联系。 Manpower Planning人力规划• Coordinates and updates Manpower Plans, ensuring that adequate succession planning is in place to satisfy turnover requirements.整合并更新人力资源规划计划以确保充足的人力蓄入能够满足酒店营业的需要。• Manages hotel Evaluation and Appraisal processes.管理酒店的测评及评估进程。• Coordinates and approves transfers and promotions ensuring hotel moves towards Zero Based Staffing Guides.协调并核实员工的调动及升职以确保酒店Zero Based Staffing Guides目标的实现。• Manages hotel Payroll and Productivity goals.管理酒店的薪资与生产力目标。 Compensation and Benefits补偿及利益管理• Researches competitive compensation and benefits packaging, benchmarking costs, ensuring the Hotel remains competitive.对有竞争力的补偿、利益及基准消耗进行调研以确保酒店依然保持竞争力。• Coordinates and approves the annual review of organisation charts and benefits grids.对组织架构图表及利益表格的年度评审进行整合和核实。• Administers annual salary review proposals, ensuring equity and fairness.对年度薪资评审建议进行管理以确保公正和公平。• Manages HR computer systems to effectively manage payroll.管理人力资源的电脑系统使得其高效地执行薪资管理职能。• Manages aasociate insurance programmes.管理员工的相关保险流程。• Coordinates Change of Status processing to ensure accurate payroll reporting.协调好人力资源状态变化进程以确保准确地薪资报告。• Manages leave liability in accordance with established policy.按照既定的政策和标准管理假期制度的运作。• Prepares, utilises and updates an Annual Marketing Plan, broken down as necessary by department.准备、实施并更新年度运营计划，并按照需要分配到各个部门。• Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s own operations remain competitive and cutting edge.不间断地审度当地、国内、国际其他酒店运营的市场趋势以确保本酒店的运行能长期保持超强的竞争力。• Encourages Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.鼓励各部门负责人寻找营销及公共关系的契机以提升酒店寻求商业机会的意识并最终提升酒店的效益。 Payroll and Productivity Management薪资与生产力管理• Establishes and monitors relevant SMART Productivity goals throughout the Hotel.建立并监督整个酒店相关的SMART Productivity目标。• Focuses attention on improving productivity levels and the need to prudently manage payroll costs within acceptable guidelines.关注酒店提升的生产力水平，并按照可接受的指导方案来管理薪资成本。• Ensures new technologies are embraced to improve productivity and work processes, taking work out of the system.确保最新技术的实施以提升生产力及工作效率。• Monitors and questions each monthly HR report, plotting trends and variances.监督并审核月度的人力资源报表，对现行趋势及差别做好前期计划。Industrial Relations产业关系• Ensures close and professional relationships are established and maintained between management, aasociates, Hyatt Hotels Corporation representatives, other hotels, government officials and the local community.确保与酒店的管理层、员工、凯悦酒店集团的相关代表、其他酒店、政府官员及当地社团保持紧密并专业的联系。• Represents management in tribunals that deal with labour disputes.代表酒店的管理方出席解决劳资纠纷法庭。• Ensures open communication and transparent management style.确保开放性的沟通及透明化的管理风格。• Ensures consistent and fair Grievance Handling and Misconduct Management, providing professional counselling and coaching to correct inappropriate behaviours.确保长期公平的对于员工不满及问题处理不当的管理模式，为纠正不恰当的行为及方法提供专业的意见及指导。 Aasociate Communications员工沟通• Ensures that an effective Communication Programme is implemented that maximises aasociate’s awareness of our objectives, management philosophy and operating concepts.确保制定一个有效的沟通交流体制以使员工对于酒店愿景目标、管理信念及运行理念的意识得到最好的发挥。• Effectively communicates Core Values and behavioural standards to all levels of aasociates.对于酒店制定的核心价值观及行为标准与所有级别的员工进行有效的沟通。• Develops a complete package of aasociate collateral and learning aides to ensure a high level of professional and personable conduct in keeping with accepted standards.开发一套完整的员工学习指导体系以确保员工的专业技能及个人表现能够按照合理并更高的标准实施。• Ensures the effective dissemination of corporate materials.确保酒店的各种相关材料能够高效的发放。• Manages Aasociate Recognition Programmes.管理员工认知计划。 Training and Development培训与发展• Ensures Training Budgets are appropriate to the business needs of the Hotel.确保培训预算符合酒店的运行需要。• Designs training activities to enhance performance and impact the bottom line.设计培训活动以加强和影响培训的实施和最终的效果。• Oversees the planning, implementation and evaluation of training programmes ensuring these meet the training needs, and the business objectives of the Hotel.监督培训的计划、实施及评估以确保其符合酒店的培训及运营需要。• Assists the Learning Manager with senior management training activities.在重要的管理培训活动中给与进修发展部经理协助。• Establishes a systematic approach to training.建立一个系统的培训体系。• Plays an active role in the development of the Human Resources team.在人力资源部团队的发展中发挥出活跃的作用。• Monitors and coordinates the HYATTRACK and HYATTRAIN Programmes.监督并协调好HYATTRACK及HYATTRAIN计划。• Assists the Training Manager to develop, coordinate and oversee an adequate team of active Departmental Trainers.协助培训部经理对活跃并能胜任的部门培训师团队进行发展、协调及监督。 General总则• Represents the Human Resources Division on the Hotel Executive Committee, ensures the efficient & economic operation of the Human Resources Division providing services and support to other Divisions as required, maintaining equipment, buildings and grounds in optimum condition.在酒店的行政委员会中代表人力资源部，确保人力资源部能够有效、经济的运行并能按照其他部门的相关要求提供帮助和支持以保持各种设备、建筑、场地能够按照最佳状态运作。• Conducts weekly Human Resources Meetings, ensuring all meetings are well planned, efficient and results oriented.指导人力资源部每周例会以确保会议能够有计划、高效并有导向性的进行。• Attends and contributes to all Meetings as required.根据要求参与所有的会议并做出贡献。• Ensures all aasociates provide courteous and professional service at all times.确保所有员工不间断地提供礼貌并专业的服务。 • Handles guest and aasociate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up.礼貌且高效地处理客人及员工的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。• Is knowledgeable in statutory legislation in aasociate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Aasociate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。• Is actively involved in the welfare, safety, development and well-being of aasociates providing advice, counselling and truthful, diplomatic feedback.积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。• Ensures high standards of personal presentation & grooming.确保始终都有高标准的形象和仪表。• Maintains positive guest and colleague interactions with good working relationships.与客人和同事保持基于良好工作关系的接触。• Exercises responsible management and behaviour at all times and positively represents the Hotel Management Team and Hyatt Hotels Corporation.在任何时间表现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。• Responds to requests to undertake any additional reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry & company.根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
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