Primary Responsibilities 主要职责:
· Make guests friendly when provide personal service. Ensure guests feel the real five star service level .
· Provide clean room service according to the hotel standard to make sure the Highest guests satisfaction.
· Make sure all the vacant room can be rent at any time.
· Clean the floor and all the service areas according to the hotel standard.
· Finish the work list when a room is cleaned.
· Check and put the articles in the min-bar and open a bill list.
· Write a bepont of cleaning the room after cleaning a room.
· 在提供个人服务时要让客人感到亲切,确保客人感受到的服务是真正的五星级服务。
· 根据酒店所建立的标准提供干净的客房服务,以确保客人最大程度的满意。
· 确保所有的空房间随时保持出租状态。
· 根据酒店标准打扫客用楼层和所有服务区域。
· 每做完一间房后应完成做房工作表。
· 检查、填充迷你吧内的物品并开出账单。
· 每打扫完一间房后填写做房报告表。
Knowledge and Experience 知识和经验:
· Health and hard working.
· 1 year abobve experience.
· 身体健康,能吃苦耐劳。
· 有同等岗位一年以上经验。
Assist in the preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the achievable capabilities.
通过回顾历史记录和预测的方法协助准备部门年度预算,有助于发展部门收入的预算目标。
Assist in accurately forecasting business demands to ensure efficient staffing & beverage production.协助精确预测商业需求确保员工安置及酒水饮料制作。
Ensure the awareness & enforcement of all Marriott S.O.P.’s & Property L.S.O.P.’s.确保了解并执行万豪的SOP和酒店的LSOP原则。
Enforce operational Standards that are periodically reviewed & updated.确保运营标准的周期性回顾与更新。
Be responsible for maintaining outlet safety and sanitation standards at all times.始终确保部门的安全和卫生标准。
Enforce Marriott’s 43-point sanitation checklist by having all outlets inspected on a monthly basis.执行万豪的43条卫生标准,每月对部门进行检查。
Be responsible for asset management of all outlet property and facilities.负责本部门的所有固定资产和流动资产。
Conduct a preventative maintenance inspection on a weekly basis.做好每月预防性的维修检查。
Enforce Marriott’s Principles of Hospitality at all times.始终贯彻万豪热情好客的原则。
above all to lead by example through a “hands on” approach to motivate our associates to excel.要成为员工的榜样、深入到员工之中去引导员工取得成功。
· Provide a consistent room and bathroom product and service adjacent areas that meets the hotel’s standards for cleanliness and presentation and offering high quality service.
负责客房、浴室和相关区域的产品能符合酒店的清洁和规定标准及为客人提供高质量服务。
· Responsible for the cleanliness in floor public area and the tidiness of pantry.
负责楼层公共区域和工作间的卫生。
· Abide by Supervisor instruction and make up the urgent guestroom.
服从主管的指示,先整理紧急的房间。
· Clean guestroom in the following order: early guests request, occupied room with make-up sign, arrival guestrooms, occupied rooms, check out rooms.
按以下顺序打扫房间:清早客人有要求的,住房有打扫房间标志的及已经预定了退房,住房,退房。
· Everyday check in in advance 15minutes and check out after 15minutes, then know assignment and take work report and keys.
每天应提前十五分钟到部门签到和推后十五分钟签退,然后领取各自区域的报表及钥匙。
· To inspect if there is damaged equipment or Lost & Found and report to Housekeeping office in time.
及时检查如有设备损坏,或有遗留和丢失物品应及时报到客房部办公室。
· To fill in Room Attendant work report form as required.
按照要求填写客房服务人才作报告。