- Ensure of service standards during operations and also to give training and guidance.
- 确保在工作时遵守服务标准,并提供培训和指导。
- Check of guests’ satisfaction and proper handling of feedback and follow-up.
- 检查客人的满意度,妥善处理反馈,并跟进。
- Perform opening duties as assigned. (Check list)
- 履行分配的开餐职责。(检查清单)
- Perform closing duties as assigned. (Check list)
- 履行分配的关餐职责。(检查清单)
- Responsible for the maintenance of all operating equipment and properties in the outlet.
- 负责维护餐厅内所有运营设备和工具。
- Raise engineering work order and co-ordinate damaged items for repair.
- 优化工程工作流程,协调受损物品,将物品送去维修。
- Liaise with engineering department for repair status and for collection of repaired items.
- 联系工程部,了解物品维修状态,并收集维修过的物品。
- Check void checks against daily void check report to ensure that all void checks are accounted for.
- 检查无效支票,核对每日无效支票报告,确保报告已记录所有无效支票。
- Responsible for all artwork and display relating to all promotions taking place in the outlet.
- 负责为在餐厅内进行的所有推广活动准备工艺品,并布置餐厅。
- Responsible for decoration of outlet during festive season and other special events.
- 负责在节日或其它特别活动时装饰餐厅。
- Complete the other tasks and jobs which assigned by the leader.
- 完成上级布置的其他任务
- Good communication skills.
- 良好的沟通能力。
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
- 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
- High School or Vocational Certification in Hotel Management, Food & Beverage, or related field.
- 高中或酒店管理、餐饮或相关领域的职业证书。
- 1 years related experience or an equivalent combination of education and experience. Supervisory experience preferred.
- 一年工作经验,或与此相当的教育和工作经验结合的背景。具有管理经验者优先。
Primary Responsibilities主要职责
· Responsible for supervising all activities of personnel engaged in serving food and beverage of the banquet.
· Briefs personnel on preparations, service and content of menu items.
· Responsible for employee work arrangement, to ensure they have sufficient service personnel。
· Reports records of sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to superiors.
· Monitors and supervises service at the assigned station in the restaurant.
· 负责监督宴会厅各方面工作。
· 指导员工做准备、服务及菜单方面的工作。
· 负责员工的工作安排,以确保有足够的服务人员。
· 汇报有关销售、客人投诉及所涉及人员、设备的情况。
· 监督并管理本部的服务情况。
Knowledge and Experience知识和经验
· Minimum of 1years banquet management experience.
· Ability to train and develop new team members.
· Ability to communicate at all levels.
· Strong oral and written communication skills.
· 至少1年的酒店餐饮宴会管理经验。
· 能力的培养和发展团队新成员。
· 较强的口头和书面沟通能力。
· 较好地与各个阶层沟通。