Provides a courteous and professional service at all times.
Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Organises and sets up the assigned section of the Food and Beverage Kitchen as efficiently as possible to increase speed and maximise productivity.
Ensures that all dishes from that section are prepared consistently and according to standard recipes.
Assists the Sous Chef and Chef de Cuisine in ensuring that all culinary standards in that section comply with company and Hotel Policies and Procedures and Minimum Standards.
Monitors food and operating costs and controls these by reducing waste.
Trains the culinary associates in that section of kitchen in the skills necessary for them to perform their function.
Works in any sections of kitchen when necessary or as requested by the Sous Chef or Chef de Cuisine.
Ensures the sanitation standards for kitchen are being met.
Be familiar with all sections of the kitchen to facilitate the flexible use of associates.
Ensures that operating and kitchen equipment is maintained to a good standard with minimum breakage.
Familiar with all Fire and Emergency Procedure.
Assists to oversee the punctuality and appearance of all Kitchen associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
Assists in the training of the associates ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
Supervises the associates within the department, ensuring that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.
Develops the skills and effectiveness of all Kitchen associates through the appropriate training, coaching, and/or mentoring.
Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
Ensures that associates have a complete understanding of and adhere to associate rules and regulations.
Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
§ 始终对管理和个人行为负责， 并且积极展现酒店管理层和凯悦的形象。
Exercises responsible management and behaviour at all times, positively representing the hotel management team and Hyatt.
Ensures high standards of personal presentation and grooming.
Attends training sessions and meetings as and when required.
§ 响应安排，根据酒店、行业和公司的指令做调整，执行其他餐厅 和部门的合理的任务及职责。
Respond to requests to undertake any reasonable tasks and secondary duties also in other outlets and departments as normal assigned, and adjust to changes as dictated by hotel, industry and company.