岗位职责: Delight Guest和悦宾客 1.Practice the service culture SHINE with Service Essence Training 对客服务中践行《服务精髓》中SHINE的服务文化要求 2.Solve the guest complaints with service culture E-Leap within Service Recovery Training 当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则 3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards 个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准 4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception 严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度 5.Carries out guestroom servicing/ maintenance works according to the established schedule and high quality of finishing work. 按照制定的计划时间表开展客房服务和维护保养工作并高质量的完成工作。 6.Operates assigned machines/ equipment or “Primary Plant” as to provide continuous and consistent utilities required for operations. 操作指派的机械设备或者主机房，确保按照营业要求持续不断的有效运作。 7.Handles the verification, storage and utilization of all fuel deliveries to the premises as per the established Policies & Procedures. 依照政策程序，处理所有燃料的运送，确认，储存和使用。 8.Maintains trolley with proper tools and materials to complete duties. 运用适当正确的工具和物料完成工作。. 9.Reports immediately to Team Leader any difficulties in completing jobs. 立即报告领班工作中遇到的困难。 10.Maintains and ensures all tool and equipment are in good order at all times. 确保所有的工具和设备一直处于正常而有序的状态。 11.Maintains the cleanliness and high housekeeping standards in all works areas. 保持所有工作区域的清洁卫生，并且高于客房标准。 12.Carries out special projects as assigned. 落实已分配的特殊工程项目。 13.Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. 开展并准时完成所有要求的维护保养工作，尤其关注与顾客密切相关的工作。 14.Maintains the Engineering store and keeps close control on consumption of material and inventory. 保证工程部储藏室的物资存货充足，并严格控制消耗量。 15.Submits request to the Team Leader/ Duty Engineer for the purchases of parts and consumables. 向主管/值班工程师提交零件和耗用品的采购清单。 16.Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. 协助控制所有有效消耗，确保酒店所有部门能源的合理利用。 17.Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. 协助监控所有设备效能，为节能减少消耗出谋划策。 18.Keeps manuals and spare parts list of all operational equipment in library. 将所有运行设备的操作手册和备用零件的清单保存于库房。 19.Strictly adheres to all safety regulations at all times. 随时随地严格遵守所有的安全规则。 20.Provides Engineering assistance for all special request from other operation departments as per approved function request sheets. 根据通过的功能请求表，协助处理其它部门的特殊要求。 21.Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. 严格遵循所有工作区域的清洁程序，在工作中注意保护周围环境。 22.Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader/ Engineer. 一旦发现设备或安装工作出现与安全有关的反常现象，立刻报告主管和工程师。 23.Returns and keeps all tools and equipment in designated cabinet or store after use. 将所有的用完的工具归还到工具箱或仓库。 Security Responsibility安全责任 24.Ensure familiarity with safety, first aid and emergency handling procedures 确保熟悉安全，急救及紧急事件处理程序。 25.Conscientiously implement hotel safety procedures and measures, and report all accidents in a timely manner 认真贯彻酒店安全程序和措施，及时汇报所有的事故。 26.Strictly implement food hygiene and safety to ensure that relevant operations comply with the standards and requirements of the local government and DMH (applicable to F&B department and other food-related departments) 严格执行食品卫生安全，确保相关操作符合当地政府及钓美集团的标准和要求（适用于餐饮部及其他与食品相关的部门） 27.Strictly implement the hygiene and cleaning standards of DMH to ensure that the relevant operations meet the standards and requirements of the local government and DMH. (Applicable to Rooms and Food & Beverage) 严格执行钓美集团卫生清洁标准，确保相关操作符合当地政府及钓美集团的标准和要求。（适用于房务部、餐饮部） 28.Comply with workplace health and safety regulations, policies and procedures and ensure that safe operating practices are familiar with any equipment prior to operation 遵守工作区健康和安全法规、政策和程序，操作任何设备前确保熟知安全操作规范。 29.Take action to eliminate hazards and report hazards to superiors or managers; Adhere to hotel safety systems, emergency handling regulations and procedures 采取行动排除危险，向上级或经理报告危险隐患；坚持酒店安全制度、紧急情况处理规定和程序； 30.Familiar with property safety, emergency rescue and fire and other handling procedures; Keep safety logs and accident records as required by the hotel 熟悉对财产安全、紧急救护和火警等处理程序；依照酒店要求记录安全日志和事故记录。 31.Keep confidential information about the hotel and guests 保守酒店及客人的机密信息。 32.Follow the principles of information security protection and ensure the security of relevant information and data in the work 遵循信息安全保护原则，在工作中确保相关信息及数据安全 Personal Development个人发展 33.Honest, ethical and professional; Put your money where your mouth is 诚实可靠、有道德并且专业；言行一致。 34.Continuous learning and improvement is to enrich oneself and master professional skills and knowledge that keep pace with the times 不断学习、进步，是自身不断充实，掌握与时俱进的专业技能及知识。 35.Communicate relevant information in a timely manner and in an appropriate manner; Listen and follow up effectively to keep communication flowing 用适当的方式及时传达相关信息;有效地倾听和跟进以保持沟通顺畅。 36.Efficient, high-quality, courteous and warm, professional service to guests. Maintain high standards of service quality and provide quality service at all times 高效优质、礼貌热情，专业的服务客人。随时保持高标准服务质量和提供优质服务； 37.Comply with the policies and procedures of the DMH 遵守钓美集团的政策和程序。 38.Comply with the hotel's code of conduct and hotel policies and procedures 遵守酒店的行为准则、员工守则以及酒店的各项政策及程序。 39.Familiarity with hotel products and services in order to introduce and provide services to guests 熟悉酒店产品和服务知识，以便于向客人介绍和提供服务 40.Actively participate in training and service guest with the correctly way 积极参与培训，并将所学所得以正确优异的行为方式输出为客人体验 41.Involve in “Community Involvement” activities 参与“情系社区”的活动 42.Innovate with your own ownership and contribute golden ideas 积极创新，以“金点子”的形式体现创新能力和主人翁意识 43.Complete other tasks assigned by superiors 完成上级交代的其他工作任务 任职资格: Good health 身体健康 Good communication 良好的沟通技能 Pleasant looking 五官端正 Mandarin 普通话 midcareer education and graduate from a specialized vocational school. 中专学历，专业职业学校毕业 Basis Mechanical & Electrical knowledge. 掌握初级机械和电力方面的知识。 Skill of electrical & gas welding will be advantage. 有水电焊技能者优先。 Skill of pipe work installation 有管道安装技术 Min. 1 years in building maintenance trades or interior renovation. 至少1年建筑维修经验或内部装修经验。 Well verge with the local building codes. 熟悉当地建筑条例。 Positive attitude/role model Initiative 态度端正/有以身作则的意识 Innovation Oriented 富有创新意识 Customer Service Oriented 富有服务意识 Good interpersonal skills 良好的与人沟通的能力 Enthusiastic 热情 Organized 有条理 Able to work long hours and shift system 能接受长时间工作和倒班制度