1. 确保预订部的运作符合公司的相关策略，正确的执行酒店规章。
To ensure that the Reservations activities are aligned with the respective Corporate Strategy, and that the hotel actions have been implemented where appropriate.
2. 监督部门营运手册的准备和更新的工作。
To oversee the preparation and update of individual Departmental Operations Manuals.
3. 定期主持召开部门沟通会议，需要时主持分部门例会和会议，确保其有效的举行。
To conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
4. 参加每日销售例会并提出重要细节。
To attend daily Sales briefing and highlight important details.
5. 确保整个预订部维持一套系统化且不断更新的电子文件及打印文件存档系统。
To ensures that an organized, up-to-date filing systems, both paper and electronic, as maintained for all reservations.
6. 根据工作量及运转需求，监督值班表的合理安排及员工节假日的休息计划，确保最理想的人员分配。
To supervise duty roster, day off and vacation planning to ensure optimal allocation of manpower according to business level and operation needs.
7. 在多技能员工和多重工作安排原则的基础上，通过在部门中灵活的班次安排，开发高效能的资源分配。
To develop an effective and efficient resource allocation through establishing a flexible work force throughout the Division, based on the principles of multi-skilling and multi-tasking.
8. 确保所有预订部员工了解所有酒店规章制度并遵照执行。
To ensure that all in-house rules and regulations are communicated to Reservations employees and implemented.
9. 确保所有预订部员工遵循品牌承诺并为客人提供始终如一的优质服务。
To ensure that all Reservations employees deliver the brand promise and provide exceptional guest service at all time.
10. 确保所有预订部员工为其他部门的同事提供优质的服务，工作的支持与合作。
To ensure that all Reservations employees provide excellent service, support and cooperation to internal customers of other departments as appropriate.
11. 友善、有效地解决顾客和员工的问题，对于他们的投诉和提出的问题如不能当时解决，应汇报给上级，并迅速跟进及时反馈结果。
To handle guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
12. 辅助并培训预订部整个团队如何处理和解决内部及外部的询问和问题。
To assist and train the Reservations team to handle and resolve internal / external enquiries and issues.
13. 确保对常住客人的认知，使客人有归属感，提高客人对酒店的忠实度。
To ensure that repeat customers are recognized for maximizing retention and customer loyalty.
14. 根据工作和业务需要，款待潜在的和当前的客户。
To entertain potential and current customers based on business priorities.
15. 确保及时与准确报告与客房预订相关的财务信息。
To ensure timely and accurate reporting of financial information related to room reservations.
16. 协助预订部门预算的准备和定期的更新，与前厅部经理密切合作，确保符合预算目标，有效的控制成本。
To assist with the preparation and regular update of the Reservations Departmental Budget in close cooperation with the Front Office Manager, ensuring targets are met and costs are effectively controlled.
a) 协助进行库存管理和预订部营运设备及其他设施的持续维护和保养。
To assist in the inventory management and ongoing maintenance of Reservations operating equipment and other assets.
b) 基于主要业绩指标，预先进行成本管理，适当的与相关部门领导合作。
To manage costs proactively based on key performance indicators, works with the respective department heads as appropriate.
17. 引导，协调并指导预订部工作，提高预订部的订房成功率和产品的推销以最大化酒店客房收入。
To direct, coordinate and execute reservations activities, drive conversion and upselling to maximize room yield for the hotel.
18. 确保所有预订部的工作任务及时完成，平均分配工作量。
To ensure all Reservations job tasks are completed in a timely manner and work load is fairly distributed.
19. 作为酒店预订部全体中授权的直接联系人，和与其它部门沟通的联络人。
To act as the direct line of authority over all Reservations employees within the hotel and act as a liaison with all other departments.
20. 确保预订部保持敏锐的销售意识，酒店所有员工要有意识把握任何销售机会，这将有利于酒店收入的最大化。
To ensure the Reservations Department operates with a sales attitude and all personnel are aware of sales opportunities within the hotel, which will assist the maximization of revenue.
21. 为尽可能提高酒店的收入，总平均房价和入住率，确保对酒店客房量进行顺畅的管理和严格的控制。
To ensure smooth management and tight control of room inventory in order to maximize revenue, yield and occupancy.
22. 定期监控已确认的团队用房量和未来的散客预订，以确保准确的住房率预测和更好的收入管理。
To monitor regularly on the confirmed group rooms inventory and advance FIT bookings to ensure accurate occupancy forecast and better revenue management.
23. 积极负责每日房价策略的执行及客房销售策略。
To take active charge of the implementation of DPS (daily pricing strategy) and room selling strategies.
24. 发展并维护与主要生意来源客户的良好沟通，为房务部和市场部提供有价值的反馈。
To develop and maintain a high level of communication with all major sources of business, and advises Rooms and Marketing Division of feedback where necessary.
25. 处理需要特别照顾的棘手预订。
To handle delicate reservations which require special attention.
26. 熟知所有公司的信贷政策，确保可以收到所有待付款项。
To adhere to all company credit policies to ensure all revenue expected will be received.
27. 确保RESERVE及其它所有销售渠道的酒店信息准确一致。
To ensure that information in RESERVE and all distribution channels are consistent and accurate.
28. 确保适时维护PMS和其它预订渠道的所有预订信息，及时合并重复的客史记录，识别并跟进所有的差异信息。
To ensure all reservations information in PMS, Reserve and other reservation channels are properly maintained, duplicate guest history records are merged, and discrepancies are identified and addressed.
29. 评估与识别新预订的潜在生意，与销售保持沟通以发展新客户。
To evaluate and identify business potential of new bookings and liaise with Sales for business development.
30. 确保所有预订准确及时录入系统，以保证数据的完整与销售客户产量统计的准确。
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