工作目标 负责管理国内外旅行社，网络订房中心,旅游批发商等客户的任务，包括日常的销售拜访，发展新客户，谈判合同和与客户保持良好的工作关系以取得并超过整个酒店的预算目标。主要职责以铂尔曼的标准通过客户管理程序规划和管理年度，月度，每周和每日销售拜访处理所有潜在客户的咨询，包括住宿，实地考察，娱乐项目，谈判和撰写合同，并参加推广活动和酒店组织的活动。参加由现有的或新的潜在客户的销售活动，通过电话拜访和参加酒店的商业活动并跟进。与现有的客户保持良好的关系并征求所有现有的个人，团队，会议每天晚上需要的房间数，以达到酒店的销售目标。根据铂尔曼的标准，组织重要客户的到访，欢送和提供给予他们入住期间的任何帮助，以达到客户的满意。在各部门的协助下计划，协调与监督使务求客户的特殊要求得到帮助，以确保客户的满意。保持与客户有相互的沟通联系，确保客户资料随时更新，高级管理在公司，市场事件，市场趋势，客户的反馈和竞争者的活动并保持随时的更新。保持随时更新的记录和电话结果，潜在客户，生产率，竞争者资料和房价历史等。制作每天和每周销售报告，并初步确认预定及生意损失，并采取纠正措施。参加每日或每周销售例会并汇报销售成果及提出建议完成整套的行政职责例如，会议，处理相关的指定账户，每月的销售活动报告，和其他相关职能的其他职责。岗位要求 学历要求： 酒店业的大学文凭或相关领域资历要求： 4星级或5星级国际性饭店同等职位工作的经验。个人素质： 通过发挥个人的好学精神确保所有员工都具有同样的铂尔曼精神个人能力： 思路开阔,个性开朗和积极向上Job ObjectiveThe incumbent in the position is responsible for managing the travel agency, online travel agency & wholesaler accounts which includes making regular calls to assigned accounts, developing new accounts, negotiating contracts and maintaining good working relations with actual clients in order to meet and exceed the targets set and the overall hotel budget. Main Responsibility Plans and manages sales calls according to Account Management procedures adhering with Pullman standards on an annual, monthly, weekly and daily basis.Handles all enquiries and leads from potential clients which involves accommodation, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel.Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tel-sales or sales calls and participating in hotel sales blitz to develop new business and follows up.Maintains good relations and solicits daily room night production of individual and groups business from the existing and new accounts in order to meet sales targets.Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Pullman Hotel standards and in order to meet guest satisfaction.Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction.Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities.Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Fidelio.Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken.Reporting sales activity and result in daily or weekly sales meeting.Accomplishes a set of administrative duties such as attending meeting, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function. Specific Requirements EDUCATION: College Degree in Hospitality or related fieldExperiences: Experience in the same position at an international hotel with 4* and 5* standard is preferred IV. QUALITY: Ensure all staff embody the same mindset by developing each individual's sense of curiosity,V. ABILITY: open-mindedness, interpersonal skills and sense of initiative.
浙公网安备33010602002015
电子营业执照/人力资源服务许可证