Primary Responsibilities主要职责：
• Demonstrates a commitment to personal guest service excellence
• Answers telephone inquiries promptly and professionally, and channel to appropriate person for assistance.
• Greets guests and members in a friendly and efficient manner, escort them as required.
• Knowledgeable about all aspects of treatments and the facility, and in spa therapy.
• Provides information and literature about facility in person and via telephone.
• Possess knowledge about all aspect of Willow Stream treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.
• Supervises operations of spa reception desk to ensure smooth service delivery; including guest service, procedures, accounting.
• Coordinates sales activities when needed.
• Provides administrative support to spa departments as needed, ensuring all records are accurate.
• Responsible for the efficient training of all Experience Coordinators in all aspects of job tasks, and to assist in the training and development of new hires and current personnel.
• Assists in the administrations and implementations of staff training in all aspects of Spa’s operations; i.e. business telephone usage, guest relations, retail sales, spa services.
• Ensures that attention to details is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure smooth service delivery.
• Controls entry into all areas of facility by restricting all unauthorized individuals.
• Thoroughly understands and adheres to proper credit, and cash-handling policies and procedures.
• Maintains inventory of supplies for the administration of the reception.
• Ensures guests and members satisfaction at all times by ensuring that safety and service is always the spa’s first priority.
• Ensures the facility is in peak condition at all times (operations and cleanliness).
• Follows Occupational Health and Safety regulations.
• Reports suspicious people, behavior, and vehicles to Hotels Security.
• Ensures adherence to Fairmont’s Code of Ethics.
• 展示对卓越个人宾客服务的承诺
• 及时、专业地回答电话查询，并联系适当的同事寻求帮助。
• 以友好有效的方式迎接客人和会员，并根据需要护送他们。
•了解理疗和设施的各个方面，以及水疗护理。
• 提供有关设施的信息和文献。
• 拥有有关蔚柳溪理疗和设施各个方面的知识，以确保为客人提供准确的信息，并以完整的详细信息回复查询。
• 监督水疗接待处的运作，以确保顺利的服务交付;包括宾客服务、程序、会计。
• 在需要时协调销售活动。
• 根据需要为水疗部门提供行政支持，确保所有记录准确无误。
• 负责在工作任务的各个方面对所有经验协调员进行有效培训，并协助培训和发展新员工和现有人员。
• 协助水疗中心运营各个方面的员工培训和实施;即商务电话使用，客户关系，零售销售，水疗服务。
• 确保在每次客人预订时准确保持对细节的关注，并明确说明所有客人的要求或问题，以确保顺利完成服务。
• 通过限制所有未经授权的个人，控制进入设施的所有区域。
• 全面了解并遵守适当的信贷、现金处理政策和程序。
• 维持用品库存，以管理接待处。
• 确保安全和服务始终是水疗中心的首要任务，确保客人和会员始终满意。
• 确保设施始终处于最佳状态（操作和清洁）。
• 遵守职业健康和安全法规。
• 向酒店安全部门报告可疑人员、行为和车辆。
• 确保遵守费尔蒙的道德准则。
Knowledge and Experience知识和经验:
• Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
• Computer literacy in Windows, MS Office Word, Excel, Opera PMS System, and SpaSoft is recommended
• Diploma or degree in hospitality or related field is an asset
• Must be flexible in terms of working hours, and able to work with little or no supervision
• Immaculate presentation and grooming
• 需以客为尊，拥有充满活力的个性，热情饱满的帮助他人
• 会运用 Windows、MS Office Word、Excel、Opera PMS System 和 SpaSoft计算机知识
• 酒店或相关领域的文凭或学位
• 必须在工作时间方面具有灵活性，并且能够在很少或没有监督的情况下工作
• 完美无暇的展示和修饰
Your team and working environment:
Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel. The hotel opened its door on December 21, 2016.
成都棕榈泉费尔蒙酒店坐落于棕榈泉国际中心，地处天府新区的核心区域及成都高新区，毗邻世纪城新国际会展中心，环球中心及天府软件园。
成都棕榈泉费尔蒙酒店设有336间酒店客房，蔚柳溪水疗中心，金尊行政楼层，超过1350平方米的会议及宴会设施，以及一系列的餐饮设施，包含全日制餐厅“食百绚” ，三层楼的酒廊、鸡尾酒吧及特色餐厅“Cube”，精品川菜中餐厅“尝艺”，以及位于酒店顶层的“觅”特色餐厅。酒店已于2016年12月21日正式营业。
Note: Customization may be included for any specific local or legislative requirements, such as work permits
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