1. Implement the rules and regulations of the SPA and the work instructions of the head of the Rooms department, take full charge of the operation and management of the SPA.
贯彻温泉中心各项规章制度和房务部负责人的工作指令,全面负责温泉中心的经营和管理。
2. According to the rules and regulations of the SPA and the specific situation of each facility project, put forward the department management system and the specific work tasks and management responsibilities of family members, and supervise the implementation to ensure the coordinated development and operation of various facilities and management work of the department.
根据温泉中心规章制度和各设施项目具体情况,提出部门管理制度和家庭成员的具体工作任务、管理职责工作标准,并监督实施,保证部门各项设施及管理工作的协调发展运转。
3. Study and review the service procedures, quality standards and operating procedures of each facility project, check the implementation status of personnel at all levels of each facility project, analyze the existing problems at any time, put forward improvement measures in time, and continuously improve the service quality.
研究审核各设施项目的服务程序、质量标准、操作规程,并检查各设施项目各级人员的贯彻实施状况,随时分析存在的问题,及时提出改进措施,不断提高服务质量。
4. Audit and issue the purchase, collection and expense documents, control the cost according to the department budget, and improve the economic efficiency.
审核签发物品采购、领用、费用开支单据,按部门预算控制成本开支,提高经济效益。
5. Set up the personnel establishment of each facility project and arrange the staff training. According to business needs, reasonable organization and deployment of personnel to improve work efficiency.
制定部门各设施项目人员编制,安排员工培训。根据业务需要,合理组织和调配人员提高工作效率。
6. Collect and solicit customers' opinions at any time, deal with customers' complaints, analyze tendentious problems in service quality management, and put forward improvement measures timely.
随时收集、征求客人意见,处理客人投诉、并分析服务质量管理中带倾向性的问题,适时提出改进措施。
7. Preside over the department meeting to convey the important spirit. Listen to the work report of subordinate management and solve problems.
主持部门例会,传达重要精神。听取下级管理人员工作汇报,解决问题。
8. Coordinate with other departments and finish other tasks assigned by the Rooms Leader.
和各部门的协调配合,完成房务部负责人交办的其他工作。