岗位职责:
Delight Guest和悦宾客
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
1.Establish food safety culture, and to ensure the food safety standards are executed
在各个部门的协作下建立良好的食品安全文化，确保食品安全标准得以执行。
2.set up a food safety standards According to the national regulation
国家规定设立食品安全标准。
3.To ensure the food hygiene standards executed ，Especially food temperature control, personal hygiene, the storage of raw materials and food production process
确保食品卫生标准在酒店得以执行，尤其是食品温度的控制，个人卫生，原材料的储存及食品的制作过程。
4.To supervise insecticidal services
监督和建议杀虫服务公司的服务。
5.Ensure that all security policies are enforced, formulate and supervise safety inspection, minimize the possibility of accidental injury
确保所有的安全政策得以执行，制定并监督安全检查，将意外伤害的可能性降到最低。
6.Strictly supervise food hygiene and safety to ensure that relevant operations comply with the standards and requirements of the local government and YDMH Group. Ensure that the inspection and audit work of the relevant departments is passed. (Applicable to Food and Beverage departments and other food-related departments)
严格监管食品卫生安全，确保相关操作符合当地政府及钓美集团的标准和要求。确保通过相关部门的检查和审计工作。
7.Strictly implement the hygiene and cleaning standards of DMH to ensure that the relevant operations meet the standards and requirements of the local government and DMH. Ensure that the inspection and audit of the relevant departments is passed. (Applicable to Rooms and Food & Beverage Department)
严格执行钓美集团卫生清洁标准，确保相关操作符合当地政府及钓美集团的标准和要求。确保通过相关部门的检查和审计工作。
8.Manage associate compliance with workplace health and safety regulations, policies and procedures, and ensure associates are familiar with safe operating practices before operating any equipment.
管理员工遵守工作区健康和安全法规、政策和程序，操作任何设备前确保员工熟知安全操作规范。
9.Assists with the strategic direction for the departments of responsibility and proactively conveys guidelines for staff that shapes the unparalleled standards expected.
善于给予员工正确的指导，以达到酒店或者部门的标准。
10.Ensures all function areas are kept clean and in proper condition to provide a safe working environment for employees.
确保所有厨房区域的清洁卫生，给员工提供一个舒适的工作环境。
11.Provide food safety training, Let the employees understand the danger in the present work
组织经理和员工进行安全培训，让员工了解工作中存在的危险。
12.Creates an encouraging atmosphere that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotions.
营造良好的氛围鼓励员工积极努力工作。
13.Good communication with government departments, finish the work in accordance with the requirements of the government
与政府部门有良好的沟通，按照政府的要求完成工作。
14.Food safety standard work
食品安全工作达标。
15.To coordinate with related departments
做好与相关部门配合工作。
16.Assistant department to do food safety work
协助各部门做好食品安全工作。
17.to complete the food safety work in accordance with the requirements of the government
按照政府的相关要求完成食品安全工作。
18.to develop and formulate food safety policy, will be issued to the relevant departments under the specific requirements
制定和颁布食品安全政策，将具体要求下发给相关部门。
19.to develop food safety inspection system
制定食品安全检查制度。
20.employee food safety training
进行员工食品安全培训。
21.daily spot checks on food
落实食品区域每日抽查。
22.major parties and important guest’s food monitoring
重大宴会及重要客人食品监控。
23.pay attention to the Internet or the news gathering food safety incident, the important content of the hotel main leadership
注意上网或新闻收集食品安全事件，重要内容通报给酒店主要领导。
24.Ensure compliance with DMH FSHM critical limits and frequencies, as required by the DMH FSHM plan.
按照DMH FSHM的要求, 以确保符合DMH FSHM的标准。
25.Review and evaluate all records for accuracy and completeness and determine need for process improvement.
审查和评估所有记录的准确性和完整性, 并确定改进流程的必要性。
26.Apply outside catering license.
申请户外餐饮许可证。
27.Apply Food & Beverage hygiene licenses.
申请酒店餐饮卫生许可证。
28.Perform mock recalls and ensure identification, labeling, and traceability system functions as required.
执行模拟测试, 并确保按计划进行识别、标记和可追溯系统功能。
29.Conduct food safety team meetings and periodic reviews.
召开食品安全管理团队会议并进行定期审查。
30.Analyze processes, identify trends and anomalies, and continuously evaluate programs for improvement.
分析流程, 识别趋势和异常, 并持续评估以进行改进。
31.Ensure all work and food safety-related documents and records are controlled and that current issues are in use.
确保所有与工作和食品安全相关的文件和记录得到保存, 并确保解决当前问题。
32.Keep informed and abreast of food safety laws and regulations.
了解食品安全法律法规。
33.Responsible for sample test or external laboratory tests, reviews and follow ups on the microbiological results from food laboratory.
负责样品测试或外部实验室测试, 审查和跟进食品实验室的微生物结果。
34.Manages and reviews food complaints effectively, collects and makes a summary of guest complaints on food quality and hygiene matters.
有效管理和审查食品投诉。收集并总结客人对食品质量和卫生的投诉。
35.To maintain a high customer service focus by approaching your job with a customer orientation.
在整个工作过程中，始终保持高度的客户服务意识。
36.To have a positive impact, taking full responsibility and initiative to resolve problems, always communicating with both customers and colleagues clearly.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
37.To seek ways to conduct business differently and creatively to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
38.To perform all duties and responsibilities in a manner that ensures your team members and yourself safe in the workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
39.Actively seeking feedback from customers and team members during operation.
在服务期间积极收集客人及服务人员的反馈。
40.Developing action plans to identify shortfalls in standards, to avoid any negative impact to the customer.
针对工作中的不足制定计划，以避免影响对客服务质量。
41.Maintain in-depth technical knowledge and skills required for the job.
保持工作所需的深入的技术知识和技能。
42.Establish good communications with the Kitchen team.
与厨房的员工建立良好的沟通。
43.Provide clear direction and communicate to the team.
为团队提供清晰的指导。
44.Attend & participate in regular F&B, operational & roster meetings.
参加餐饮部例会。
45.Fully acknowledge the hotel’s aims and the department’s role to achieve the goals.
理解酒店的目标，清楚部门在完成目标过程中所扮演的角色。
46.Express the hotel’s aims to the team clearly during trainings & meetings.
培训及部门会议时要有明确的目标。
47.Get team members to work co-operatively with each other.
促使团队中的成员竭诚合作。
48.Ensure all Team Members are communicating effectively through daily briefings.
确保各成员在例会中能进行有效沟通。
49.Provide and communicate clear directions to the team.
为团队提供正确的信息渠道。
50.Ensures the Hygiene Training is conducted at least twice a year.
确保每年至少组织2次食品安全培训。
51.Always keeps discipline and proper work practices for himself and the team members.
Also checks on personal hygiene, clean uniforms, sanitation and cleanliness of the workstations, sanitation of the work tools. Be aware of the dangers of contaminated food and the needs for proper checking and turnover of the mise-end-place in the refrigerators.
时刻保持自己和员工的纪律性和适当的操作。并且检查个人卫生、整洁的工服、操作台的整洁和卫生、清洁的器具。知道污染食品的危险和适当检查，彻底清理冰箱的需要。
52.Closely work with the Stewarding Department to ensure high levels of cleanliness.
与管事部紧密合作确保高质量的清洁。
53.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
任职资格:
English Fluent in both writing and speaking
流利的英语说、写能力
With 3 years above 5 starts hotel working experience.
具有5星级以上酒店同等3年以上相关工作经验。
Good Leadership skills.
良好的领导能力
Good organization skills.
良好的组织能力
High energy level with presentation skills.
具备优秀展示技巧
Familiar with Computer operation.
精通计算机程序
HACCP or GMP certification is desirable.
持有HACCP 或 GMP相关认证。
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