Regularly train the staff of the department, constantly improve service skills and business level, make monthly attendance and schedule.
The operation of each region, constantly inspect each post, can deal with emergencies in a timely manner.
Pay attention to the service courtesy and work discipline of Room Service Waiter/Waitress, ask to speak polite language and abide by the rules and regulations of the company.
Timely deal with customer complaints and communication issues between employees, reasonable mediation of all problems in the work.
Check the operation of each region at any time to make the work up to the standard, and in the process of conscientiously implement the department reward and punishment regulations, do reward and punishment clearly.
I found problems in work and solved them in time, presided over the daily regular meeting, and uploaded and distributed the company's relevant notices, rules and regulations, and other documents.
Communicate and coordinate with other departments, take the initiative to solve problems, and report the problems to department manager in time.
Check the preparation of all areas and the grooming of the staff. Correct any non-conformity or non-conformity immediately.
Check drinks, food production requirements, do a good job of red tape, single, partition work. Arrange Room Service Waiter/Waitress to make the drinks and food delivered to the station in time.
Responsible for discipline, etiquette, work arrangement and daily affairs of employees in the area, try to be impartial, fair, just and open.
Carefully record the daily production situation, as well as the cooperation with the department, for abnormal things to record clearly, before the end of work to deliver the documents to the manager.
Be familiar with the knowledge of food and beverage, working specification and quality standard of room service
Be familiar with the etiquette and etiquette of reception service
Have strong language expression ability and sales ability