• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures • 按照部门的规范和程序提供高标准的餐饮服务。 • Communicates to his/her superior any difficulties, guest comments and other relevant information • 与上级领导交流有关疑难，客人意见和其它相关信息。 • Establishes and maintains effective employee working relationships • 与员工建立并保持良好的工作关系。 • Attends and participates in daily briefings and other meetings as scheduled • 参加和参与每日的例会和其它计划好的会议。 • Attends and participates in training sessions as scheduled • 参加和参与计划好的培训课程。 • Prepares for service by ensuring: • 确保部门的以下各项工作就绪为客人提供服务： • Grooming is impeccable and in accordance with AHG personal presentation standards • 遵守雅辰酒店集团的个人仪表仪容规范著装无可挑剔 • Outlet equipment is clean • 设备干净 • Equipment is sorted and stored • 设备分类且存放好 • Glassware is polished • 玻璃器皿擦亮 • Flatware is polished • 擦亮餐具 • China is clean • 清洁瓷器 • Waiter stations are prepared • 准备好服务台 • Cutlery is placed for buffet and table service • 摆放好自助餐桌上的餐具 • Tables are set • 摆设好餐台 • Reservations are read and familiarized • 阅读并熟悉预订 • Special occasions are ready • 准备好特别活动 • Music is on • 放音乐 • Lighting is on • 开灯 • Outlet is ready for service and guest comfort • 酒吧准备就绪为客人提供舒适的服务。 • Carries out effective service by ensuring: • 高效的提供服务： • Guests are greeted and seated • 迎宾并安排客人就坐 • Food orders are processed accurately • 准确的下餐单 • Trays and tray jacks are effectively used • 有效的利用托盘和托盘架 • Food orders are taken quickly • 快速的为客人写餐单 • Payment methods are handled accurately • 确的处理付款方法 • Working areas are cleaned and re-set quickly • 快速的清洁工作区和重新布置 • Used ashtrays are regularly cleaned • 定时清理用过的烟灰缸 • Guests are conversed with in relation to the food and beverage products • 与客人谈论有关的餐饮产品 • Carries out effective beverage service by ensuring: • 通过确保以下内容高效的提供饮品服务： • Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations • 遵守酒精饮料服务规定，推销饮料并定时为客人续酒。 • Promoting and selling cocktails to guests • 向客人推销鸡尾酒 • Making and presenting cocktails • 调配和装饰鸡尾酒 • Take appropriate action to resolve guest complaints • 正确处理客人的投诉。 • Food and beverage stock is stored in relation to hotel procedures • 按照酒店的规定存储餐饮存货。