Customer Service宾客服务
·
Ensure
the delivery of brand promise and always provide exceptional guest service.
确保遵循品牌承诺并始终提供优异的对客服务。
·
Provide
excellent service to internal customers in other departments as appropriate.
在适当的时候为其他部门的内部客人提供优质服务。
·
Handle
all guest and internal customer complaints and inquiries in a courteous and
efficient manner, following through to make sure problems are resolved
satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
·
Maintain
positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
·
Establish
a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。
Operational 营运
·
Ensure
that minimum brand standards have been implemented.
确保酒店所有的乃至最细小的品牌标准都要被贯彻执行。
·
Work
closely with other Outlet Managers in a supportive and flexible manner,
focusing on the overall success of the hotel and the satisfaction of hotel
guests.
以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
·
Ensure
that Restaurants, Bars & Events colleagues work in a supportive and flexible
manner with other departments, in a spirit of “We work through Teams”.
以支持和灵活的态度和“团队协作”的精神与其他部门合作。
·
Have a
thorough knowledge and understanding of all Restaurants, Bars & Events
items in the menu and the ability to recommend Restaurants, Bars & Events
combinations and up sell alternatives.
对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
·
Ensure
that the outlet is kept clean and organized, both at the front as well as the
back of house.
在每次用餐结束后清理台面或餐桌并重新摆台。
·
In the
absence of Outlet Manager, conduct daily pre-shift briefings to colleagues on
preparation, service, and menu.
在经理不在时，给员工进行日常关于餐前准备、服务及菜单的例会。
·
Assist
to liaise with the Culinary and Beverage Department on daily operations and
quality control if appropriate.
针对每日营运和质量控制，协助与厨房及酒水部门密切沟通。
·
Perform
the function of cashier and responsible for Infrasys cashiering procedure.
严格遵守财务部发出的关于收银及现金处理的政策和程序。
·
Verify
all credit cards presented by guest within validity of the card.
核对所有客人呈交信用卡，确保所有信用卡都在有效期内。
·
Verify
cash received ensuring only genuine money been collected.
核对收取的现金，确保所收现金都是真钞。
·
Be a
hands-on supervisor and be always present in the Outlet, especially during busy
periods.
做一个有执行能力的主管并时常出现在部门，特别是部门繁忙时。
·
Ensure
par stock level of all items and guest supplies according to hotel requirement.
按照要求维持所有物品和客用品的标准库存量。
Financial 财政制度
·
Focus
attention on improving productivity levels and the need to prudently manage
utility/payroll costs within acceptable guidelines ensuring optimum deployment
and energy efficiency of all equipment.
关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。
·
Assist
to ensure that the outlet is operated in line with maximizing profit while
delivering on the brand promise.
确保遵守品牌承诺以追求利润最大化为原则进行部门运作。
·
Assist
the Outlet Manager to achieve the monthly and annual personal target and the
outlet’s revenue.
协助酒吧经理达到月度和年度个人目标和酒吧营业收入。
· Ensure
that all hotel, company and local rules, policies and regulations relating to
financial record
keeping, money handling and licensing are adhered to, including the timely and
accurate reporting of financial information
确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
·
Assist
in the inventory management and ongoing maintenance of hotel operating
equipment and other assets.
协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
·
Ensure
new technology and equipment are embraced, improving productivity whilst taking
work out of the system.
确保使用新技术和设备，简化工作系统提高工作效率。
