职位描述 Job description1.确保品牌承诺的交付，并提供卓越的客户服务。Ensure the delivery of brand promise and provide exceptional guest service at all times.2.以诚恳有效的方式处理所有客人和内部客户的投诉和查询，以确保问题得到圆满解决。Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.3.建立并维持与客人的良好关系。Establish a rapport with guests maintaining good customer relationships.4.经常性去确认酒吧的客人是否享受到我们最好的服务。Personally and frequently verify that guests at Bar are receiving the best possible service.5.关注工作效率水平的提高以及在适用的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。Focus attention on improving productivity levels and the need to prudently manage utility / payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.6.协助酒吧副经理达到月度和年度个人目标和酒吧营业收入。Assist the Outlet Assistant Manager to achieve the monthly and annual personal target and the outlet’s revenue.7.确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.8.协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets.9.能够全面掌握酒水单,能够向顾客推荐不同的酒水组合来提高销售。Have a thorough knowledge and understanding of all beverage menu and the ability to recommend Beverage combinations and up sell alternatives.10.与其他Outlet经理紧密合作，以支持和灵活的方式，重点关注酒店的整体成功和酒店客人的满度。Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.任职要求 Qualification1.至少1年在同等职位上的管理工作经验。At least 1 year working experience on the same position in RB&E.2.性格成熟、工作独立、机智灵敏，人际交流与沟通技能出色。Mature, independent, tactful with good interpersonal & communication skills.