Customer and Colleague Experience
• Provide Service to guests with the highest level of engagement
• Ensures that associates also provide excellent service to internal customers in other departments as appropriate
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following, through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships
• Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
• Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines.
• Assists to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.
• Assists the Outlet Manager to achieve the monthly and annual Budget target and the outlet’s revenue.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
• Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. 确保使用新技术和设备，简化工作系统提高工作效率。
• Ensures that minimum brand standards have been implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
• Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.
• In the absence of Outlet Manager, Assistant Outlet Manager, conduct daily pre-shift briefings to associates on preparation, service and menu.
• Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate. 协助与厨房针对每日营运和质量控制密切沟通。
• Performs the function of cashier and responsible for System cashiering procedure.
• Balances cash and credit card charges and remittance of cash to Front Office Safe.
• Makes necessary checks needed for specific events or functions.
• Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods.
• Assists with conducting monthly inventory checks on all operating equipment and supplies.
• Oversees the punctuality and appearance of all outlet associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Maximizes the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Encourages associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
• Ensures that all associates have a complete understanding of and adhere to associates rules and regulations.
• Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Exercises responsible supervisory behavior at all times and positively representing the hotel team。
• Ensures high standards of personal presentation and grooming.
• To attend training and meetings as and when required.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good Leadership and Training skills.
• Good organization skills.
• With 1 years above 5 starts hotel working experience at western restaurant.