SERVICE AND ORGANIZATION • Guarantee the application of standards and ensure an optimal customer experience • Apply and enforce the restaurant manager's organization • Ensure the distribution, use and return of laundry • Allocate consumables and PMH products • Alert the restaurant manager about the need for laundry, consumables and PMH • Check the setting up of tables before/during and after the services • Control the dressing and decoration of buffets to enhance the value of kitchen services • Be present during the service and welcome GMs to restaurants • Supervise the restaurant team during the various stages of the service • Control the quality, speed, service and clearing of tables during service • Ensure the promotion of wines on the menu • Control the execution of the task schedule • Replace the Restaurant Manager in case of absence COMPLY WITH HYGIENE & SAFETY STANDARDS IN RESTAURANTS • Check the application of H.A.C.C.P method and the health and safety rules • Alert the restaurant manager to non-compliance with the implementation of the H.A.C.C.P. method and health and safety rules by restaurant teams • Ensure that unaccompanied minors do not consume alcohol, in particular that they do not help themselves at self-service alcoholic beverage dispensing points • Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables • Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers • Ensure the maintenance and preservation of premises, equipment and materials • Transmit to technical services malfunctions and damage observed in restaurants • Respect and control the application of personal hygiene and clothing rules • Apply procedures for closing the activity • Respect the resort’s waste management rules (sorting, collection…) • Limit electricity and water consumption MANAGEMENT • Ensure the reception, implementation and integration of GO/GEs in your department • Define personal objectives and support his team or its affiliates, and evaluate them • Supervise and lead in a transversal logic • Implement and comply with HR procedures and have them validated by your own manager • Manager by proximity: show, train and enforce • Be exemplary through his visibility among teams and customers We hope you are ... • An explorer, available and ready to live in a Club Med resort • An experienced professional with qualifications • Enthusiastic about dining services and team management • A charismatic leader who manages a team of 10 to 30 people • A indispensable right arm, ready to assist the restaurant Manager with organizing the service and managing the teams • A friendly server who welcomes, seats and serves in the dining room (300 to 1000 meals per service) • An outstanding coach who supervises, unites and develops your teams • A good salesperson who stimulates additional sales • A sharp manager who can juggle between orders and stocks • A caretaker who makes certain of application and respect of health and safety standards

1. 对于餐厅的食材/酒水/服务全面的了解 To have complete knowledge on the food / beverage / service provided 2. 在服务客人的时候时刻掌握客人对于餐厅满意度的反馈 Constantly obtain customer feedback during operations to ensure satisfaction 3. 贯彻餐厅的服务标准 Follow all  service standards 4. 确保餐厅服务标准和条款准确的教授到员工，并监督其实施 Ensure that restaurant standards and policies are explained to staff, and are correctly applied 5. 确保营餐厅服务的平稳有序 Insure the smoothness of the service 6. 检查餐厅的残棋啊准备工作，确保标准始终如一 Check restaurant mise en place and setup with standards at all time 7. 通过专业的良好的职业态度传达餐厅的正面形象 Convey a positive image of the restaurant through professionalism and good attitude 8. 检查餐厅员工的工作态度 Check floor staff's attitude 9. 对经理汇报事件 Relay information to management 10. 提高销售 Push Up sellings 11. 调动员工的积极性和团队合作 Enforce staff motivation and team building 任职资格： 1. 具有团队合作精神 Teamwork oriented 2. 热情，有礼貌，愿意帮助同事及客人 Enthusiastic, courteous & helpful to colleagues & customers 3. 2年合同 2 Year commitment 4. 2个月试用期 2 months probation 5. 可以接受轮班制 Be able to work for flexible hours 6. 毕业于酒店行业 Graduated in Hospitality industry 7. 英文口语流利 Fluent English speaking 8. 1年同岗位西餐厅工作经历 1 year experience at same position in western restaurant 9. 熟悉使用Micros系统 Micros system 10. 良好的沟通能力及销售技巧 Good communication & Sales Skills 员工福利： 1. 公司提供工作餐/餐贴 Company will provide free lunch 2. 综合工时制，加班时间按照劳动法规定支付加班工资，国定假日上班支付三薪 Working time of company is 40 hours per week. Company will provide Overtime pay, holiday overtime treble pay. 3. 公司提供夜班津贴，高温费，献血补助 Company will provide Night-shift allowance, High Temperature Allowance, Blood Donation Allowance. 4. 定期组织员工活动/聚餐等 Company will organize activities/dine together routinely. 5. 公司发放节日福利 Company will provide festival benefits. 6. 员工均享有带薪年假，外地员工每年另享有返乡假 Annual leave pay, Return false. 7. 公司配备国际化专业培训团队，定期组织培训 Company will provide professional training in free. 8. 公司配备完善的绩效考评体系，公平公正的奖金发放制度，合理的调薪/晋升机制 Company will provide broad space for development. 9. 推荐员工伯乐奖 Company will provide Recommended award. 10.试用期表现好的员工， 试用期结束后立即调薪 Adjustement of Salary once probation period successfully passed. 11.每半年做一次员工绩效评估，对于表现优秀的员工会给予加薪或职位晋升 Half-annual staff's performance appraisal followed with promotion and/or salary adjustement accordingly.

1.The ability to perform all opening and closing duties in the outlet. 2.The ability to greet guests at the door immediately and cordially, seat them comfortably. 3.The ability to answer the telephones according to standards and have a full understanding of the resort operations. 4.The ability to maintain sufficient supplies of stock to ensure smooth operations. 5.The ability to ensure that sequences of service and service procedure have been follow up by employee without failed. 6.The ability to observe guest’s experiences in the restaurant and anticipate their needs.  Remember does a little bit extra. 7.The ability to maintain high standards of conditions of the restaurant through constant inspections, notifying those responsible for any improvements or repairs to be made. 8.The ability to maintain constant high level of performance, product knowledge and grooming. 9.The ability to discuss, in advance, any menu/ beverage changes or daily specials with staff, ensuring their knowledge of each. 10.The ability to perform all closing duties as assigned. 11.The ability to ensure clean, complete closing duties of staff, including efficient performance of all assigned side work. 12.The ability to utilize the computer system in ringing, printing and closing checks as well as shift reports. 13.The ability to process a guest walked out. 14.The ability to write log books in details on a daily basis. 15.The ability to respond properly in any Resort emergency situation. 16.The ability to assist in conduct pre-meal meeting (briefing). 17.The ability to maintain happy working atmosphere and team work spirit. 18.The ability to interact effectively with all department needs. 19.The ability to maintain effective employee relations. 20.The ability to participate in service. 21.The ability to perform other tasks or projects as assigned by resort management and staff.

 艺术西餐厅 -  2年以上相关工作经验 -  尊重客人需求，认真对待客人的提问或投诉，热衷于满足客人期望，时刻提供专业和高水平的服务质量 -  工作自觉主动、负责任 -  以身作则，帮助并带领员工 -  出色的语言组织能力，清楚流利地阐述观点 -  合理高效地安排员工工作，同时积极培养员工的质量意识 -  具有良好的团队合作精神，全力支持并协助他人工作 -  性格开朗，能从容应对压力 -  愿意接受轮班工作 -  流利的英语口语及掌握相关餐饮英语技能 -  At least 2 year similar working experience -  Respects guest needs; takes great interest in satisfying them by taking their interests and complaints seriously; consistently delivers professional services with high quality work standards -  Acts on own initiative and takes responsibility for own work -  Sets role-model for staff; guides and assists the staff -  Has effective language abilities and clearly expresses opinions and information -  Structures work activities effectively, helps to build staff’s quality consciousness -  Has team spirit, willing to provide assistance and helpful -  Has a bright and cheerful disposition, can contend with pressure -  Accepts to take shift work -  Proficiency in oral and F&B English skills  

岗位描述： 1. 对于餐厅的食材/酒水/服务全面的了解 To have complete knowledge on the food / beverage / service provided 2. 在服务客人的时候时刻掌握客人对于餐厅满意度的反馈 Constantly obtain customer feedback during operations to ensure satisfaction 3. 贯彻餐厅的服务标准 Follow all InfraRouge service standards 4. 确保餐厅服务标准和条款准确的教授到员工，并监督其实施 Ensure that restaurant standards and policies are explained to staff, and are correctly applied 5. 确保营餐厅服务的平稳有序 Insure the smoothness of the service 6. 检查餐厅的残棋啊准备工作，确保标准始终如一 Check restaurant mise en place and setup with standards at all time 7. 传达经理的决定，并确保决定得到落实 Relay management decisions and make sure they are applied 8. 确保服务质量的持续性 Maintain consistency in quality of service 9. 通过专业的良好的职业态度传达餐厅的正面形象 Convey a positive image of the restaurant through professionalism and good attitude 10. 检查餐厅员工的工作态度 Check floor staff's attitude 11. 对经理汇报事件 Relay information to management 12. 提高销售 Push Up sellings 13. 调动员工的积极性和团队合作 Enforce staff motivation and team building 14. 设计培训课程 Design training programs 任职资格qualifications： 1. 具有团队合作精神 Teamwork oriented 2. 热情，有礼貌，愿意帮助同事及客人 Enthusiastic, courteous & helpful to colleagues & customers 3. 有酒店/餐饮行业从业经验 Graduated in Hospitality industry 4. 英文口语良好 Good English speaking 5. 3年同岗位西餐厅工作经历 3 years experience at same position in western restaurant 4. 熟悉使用Micros系统 Micros system 5. 良好的沟通能力及销售技巧 Good communication & Sales Skills 公司福利 BENIFITS： 1. 公司缴纳养老保险、医疗保险、失业保险、工伤保险、生育保险及公积金，并根据正常工资基数缴纳（不是按最低基数） Company will pay social insurances and accumulated funds according to the national and municipal regulations. 2. 公司提供工作餐/餐贴，做六休一包住宿（就近安排宿舍） Company will provide free lunch include meal patch, working six days a week for free dormitory.  3. 综合工时制，加班时间按照劳动法规定支付加班工资，国定假日上班支付三薪 Working time of company is 48 hours per week. Company will provide Overtime pay, holiday overtime treble pay. 4. 公司提供夜班津贴，高温费，献血补助 Company will provide Night-shift allowance, High Temperature Allowance, Blood Donation Allowance. 5. 公司提供零食/点心 Company will provide dessert. 6. 定期组织员工活动/聚餐等 Company will organize activities/dine together routinely. 7. 公司发放节日福利 Company will provide festival benefits. 8. 员工均享有带薪年假，外地员工每年另享有返乡假 Annual leave pay, Return false. 9. 公司配备国际化专业培训团队，定期组织培训 Company will provide professional training in free. 10. 公司配备完善的绩效考评体系，公平公正的奖金发放制度，合理的调薪/晋升机制 Company will provide broad space for development. 11. 推荐员工伯乐奖 Company will provide Recommended award.

- ADD+零点餐厅 - 相关行业工作经验2年以上 - 英语口语沟通能力 - 相关工作经验 - 具有热忱服务以及团队合作精神

VOL GROUP餐饮集团： 1、Mr&Mrs Bund法国餐厅 2、UltraViolet米其林三星餐厅 3、CHARBON By Paul Pairet 4、POLUX By Paul Pairet法式餐厅 岗位描述： 1. 对于餐厅的食材/酒水/服务全面的了解 To have complete knowledge on the food / beverage / service provided. 2. 在服务客人的时候时刻掌握客人对于餐厅满意度的反馈 Constantly obtain customer feedback during operations to ensure satisfaction 3. 贯彻餐厅的服务标准 Follow all InfraRouge service standards 4. 确保餐厅服务标准和条款准确的教授到员工，并监督其实施 Ensure that restaurant standards and policies are explained to staff, and are correctly applied 5. 确保营餐厅服务的平稳有序 Insure the smoothness of the service 6. 检查餐厅的残棋啊准备工作，确保标准始终如一 Check restaurant mise en place and setup with standards at all time 7. 传达经理的决定，并确保决定得到落实 Relay management decisions and make sure they are applied 8. 确保服务质量的持续性 Maintain consistency in quality of service 9. 通过专业的良好的职业态度传达餐厅的正面形象 Convey a positive image of the restaurant through professionalism and good attitude 10. 检查餐厅员工的工作态度 Check floor staff's attitude 11. 对经理汇报事件 Relay information to management 公司福利 BENIFITS： 1. 公司提供工作餐/餐贴 Company will provide free lunch 2. 综合工时制，加班时间按照劳动法规定支付加班工资，国定假日上班支付三薪 Working time of company is 40 hours per week. Company will provide Overtime pay, holiday overtime treble pay. 3. 公司提供夜班津贴，高温费，献血补助 Company will provide Night-shift allowance, High Temperature Allowance, Blood Donation Allowance. 4. 定期组织员工活动/聚餐等 Company will organize activities/dine together routinely. 5. 公司发放节日福利 Company will provide festival benefits. 6. 员工均享有带薪年假，外地员工每年另享有返乡假 Annual leave pay, Return false. 7. 公司配备国际化专业培训团队，定期组织培训 Company will provide professional training in free. 8. 公司配备完善的绩效考评体系，公平公正的奖金发放制度，合理的调薪/晋升机制 Company will provide broad space for development. 9. 推荐员工伯乐奖 Company will provide Recommended award. 10.试用期表现好的员工， 试用期结束后立即调薪 Adjustement of Salary once probation period successfully passed. 11.每半年做一次员工绩效评估，对于表现优秀的员工会给予加薪或职位晋升 Half-annual staff's performance appraisal followed with promotion and/or salary adjustement accordingly.

您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下，协助保持所在部门的高效营运，并满足员工、客人及酒店业主的期望。 You will be responsible to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations.   协助餐厅经理确保餐厅的管理高效且符合预定的理念，并始终如一地提供礼貌、专业、高效而又灵活的服务。 Assists the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times. 根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. 确保餐厅的前、后区域的洁净有序。 Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.

岗位职责： •始终如一地提供周到和个性化的服务，目标是与客人和会员建立融洽的关系 •保持餐厅柜台和地板的清洁，并经常补充设备 •在服务结束时收拾餐厅和咖啡厅的柜台和地板 •保持对菜单的全面了解，并能够以一种参与和周到的方式向客人表达。 •熟练使用POS进行订购和计费 •及时准确地执行服务订单，以创造令人难忘的服务 •彻底有效地执行整个服务周期:从问候到接受订单，从准备到组装到付款处理 •按照Fotografiska和我们合作伙伴的标准准备所有食品和饮料 •对所有饮料:咖啡/茶/无酒精/葡萄酒/啤酒/烈酒有全面的工作知识 •与准备厨房沟通，确保各区域的食品和饮料库存充足，并在某一特定物品库存不足时提醒厨房 •服从领导，响应管理指令，按时完成任务。 任职要求： 1. 教育 大专以上学历，餐饮/酒店管理专业或同等学历 2. 语言 良好的普通话沟通能力和基本的英语听说读写能力 3. 工作经验 在酒吧、餐厅或酒廊有相同或相似职位的工作经验 4. 知识 丰富的餐厅/咖啡厅运营流程知识 5. 技能 完美的客户服务，及时回应会员/客人的需求，征求反馈意见以改善服务，并回应所有会员的要求(不仅仅是餐饮相关的) 6. 工作环境及时间表 能够在晚上、周末和节假日工作

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Outlet Supervisor is concerned with the efficient and professional service of food and beverages within the restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team members while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton. What will I be doing? As the Outlet Supervisor, you will be responsible for performing the following tasks to the highest standards: • Maintain a high customer service focus by approaching your job with the customers always in mind. • Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. • Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. • Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. • Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. • Confidently know the food and beverage menu contents and explain them in detail to guests. • Understand dietary requirements and offer appropriate suggestions. • In consultation with the Manager, agree and implement actions to make improvements to customer service. • Complete the checklist in product knowledge. • Make suggestions on the menu that might suit guests of different nationalities. • Familiarize with menu items of all other outlets to recommend guests to other outlets. • Confidently know the opening hours of all restaurants and hotel outlets. • Able to recommend other restaurants and city attractions to hotel guests. • Actively check team members’ product knowledge on each shift. • Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day. • Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone. • Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager. • Ensure that all team members are briefed for the details of the shift ahead. • Complete the checklist on preparing the restaurant for service. • Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself. • Escort guests to a table and ask if they would prefer a smoking or non-smoking table. • Follow-up on any guest questions or queries immediately and if you don’t have the answer, check with your Manager. • Ensure that all service procedures are carried out to the standards required. • Make sure that all areas are cleaned and maintained in accordance with operating procedure. • Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals. • Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost. • Assist restaurant managers with training all team members for the ‘induction training’ and ‘on the job training’. • Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence. • Provide leadership and direction for all team members while on duty by offering professional skills and leading by example. • Ensure that the shift is reviewed, handovers and briefings are carried out. • Carry out any other reasonable duties and responsibilities as assigned. • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 【任职要求】 What are we looking for? An Outlet Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • 2-4 years managerial position in a 4 / 5-star category hotel. • Good English skills, both verbal and written to meet business needs. • Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. • Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. • Strong leadership and training skills. • Outgoing personality and willing to work for long hours. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

MAIN RESPONSIBILITIES:        主要职责 : ·       Consistently provide thoughtful and personal service with the goal to develop a rapport with guests ,and members 始终如一地提供周到和个性化的服务，目标是与客人和会员建立融洽的关系 ·       Ensure the Restaurant & Café counter and floor are set and ready for service 确保餐厅和咖啡厅的柜台和地板都准备好了，可以服务 ·       Maintain the cleanliness and always restock equipment of the Restaurant & Café counter and floor. 保持餐厅柜台和地板的清洁，并经常补充设备。  ·       Pack down the Restaurant & Café counter and floor at the end of service 在服务结束时收拾好餐厅和咖啡厅的柜台和地板  ·       Maintain thorough working knowledge of menus and be able to articulate to guests in an engaged and thoughtful manner. 保持对菜单的全面了解，并能够以一种参与和周到的方式向客人表达。 ·       Proficient use of POS for ordering and billing purposes. 熟练使用 POS 点单和结账。  ·       Execution of the order of service in a timely and accurate manner with the goal of creating memorable service - we want Guests and Members to remember that visit! 及时准确地执行服务顺序，以创造令人难忘的服务为目标-我们希望客人和会员记住这次访问! ·       Execute the entire cycle of service thoroughly and efficiently: from greeting to order taking to preparation to assembling to processing payment.  彻底有效地执行整个服务周期:从问候到接受订单，从准备到组装，再到处理付款。  ·       Prepare all food and beverages to the standards of Fotografiska and our partners.  按照 Fotografiska 和我们合作伙伴的标准准备所有的食品和饮料。  ·       Thorough working knowledge of all beverages: coffee/tea/non-alcoholic/wines/beers/spirits.  对所有饮料有全面的工作知识:咖啡/茶/无酒精/葡萄酒/啤酒/烈性酒。  ·       Communicating with prep kitchen to ensure areas are always fully stocked with food and beverage items, alerting the kitchen when running low on a particular item.  与准备厨房沟通，确保各区域的食品和饮料库存充足，当某一特定物品库存不足时提醒厨房。 ·       Maintain cleanliness of areas, including all surfaces and equipment.  保持区域的清洁，包括所有表面和设备。  ·       Follow instruction, respond to management directions, and complete tasks on time. 服从指导，响应管理指令，按时完成任务。  Competency in conversing with guests, members, and potential members regarding Fotografiska and our various exhibitions, programs, pricing structure and amenities. 有能力与客人、会员和潜在会员就 Fotografiska 和我们的各种展览、项目、价格结构和设施进行交谈。 Work multiple activations on the property that hosts several events weekly.   在每周举办几次活动的酒店进行多次激活工作。  ·       Solution oriented and taking pride in the details, the runners builds, delivers and stewards the moments that define Fotografiska for Guests, Members, and team – past, present, and future.  参赛者以解决方案为导向，以细节为傲，为客人、会员和团队构建、传递和管理定义 Fotografiska 的时刻——过去、现在和未来。  ·       Develop and coordinate the organization of various areas of The Restaurant, Café and other F&B outlets on property.  开发和协调餐厅、咖啡厅和酒店内其他餐饮门店的各个区域的组织。 ·       Competency in conversing with guests, members, and potential members regarding Fotografiska and our various exhibitions, programs, pricing structure and amenities. 有能力与客人、会员和潜在会员就 Fotografiska 和我们的各种展览、项目、价格结构和设施进行交谈。 ·       A charismatic and articulate ambassador of the Fotografiska brand. Fotografiska 品牌的形象大使。  REQUIREMENTS ：      要求 : 1.      Education        教育 A college degree specializing in restaurant/hotel management or equivalent qualification 大专以上学历，餐厅/酒店管理专业或同等学历 2.      Language        语言 Good communication skill in Mandarin and basic English verbal, listening and writing 良好的普通话沟通能力和基本的英语听说读写能力 3.      Work Experience    工作经验 Related Bar, Restaurant or Lounge experience in the same or similar positions 有相同或类似岗位的酒吧、餐厅或酒廊工作经验 4.      Knowledge        知识 Extensive knowledge of Restaurant/Cafe operational procedures. Fotografiska values diverse educational and training backgrounds in consideration of the role. We are committed to training the right individuals who exemplify our values and are eager to learn 对餐厅/咖啡厅的操作流程有广泛的了解。  Fotografiska 看重不同的教育和培训背景。我们致力于培养能够体现我们价值观并 渴望学习的合适人才 5.      Skills          技能 Impeccable customer service by responding promptly to member/guest needs, soliciting feedback to improve service, and responding to all member requests (not just F&B related) 无懈可击的客户服务，及时回应会员/客人的需求，征求反馈意见以改善服务，并回应所有会员的要求(不仅仅是餐饮相关的) 6.      Working Environment and schedule      工作环境和时间安排  Able to work on some nights, weekends and holidays

【岗位职责】 1、营运 按照经理的检查表来开始和结束一天的营运。 与客人进行积极的互动，来寻求反馈。 在餐厅中，培训、维持和执行所有的服务标准。 执行规范的酒吧指南，并进行展示，以确保给客人提供的饮料具有一贯的品质。 在班次上正确执行收入和账单控制程序。 处理日常员工的协作关系（例如时间调整）。 为所有的员工和客人，建立一个安全及卫生的工作环境。 为餐厅营运提供尽可能的帮助（例如工作时间表，楼层安排，预定）。 找到解决如电话服务，最后一分钟的预定，或其他每天可能发生的问题的方法。 主持餐厅每天的试菜和菜单培训课程。 确保在餐厅营运时，协助服务员或领位，在各自的岗位上使客人满意。 确保服务的食品和饮料有质量保证。 确保完成每天基本的工作。 保持员工制服的标准。 通过使用工作指令和检查，管理一个有效的工程维护及保养程序。 理解和教导授权原则，以确保客人的满意度。 运用岗位的轮换制，来确保工作安排的合理性。 熟悉所有客人的奖励计划和关于他们账目的正确结算程序。 以身作则来激励我们的员工取得成功。 【岗位要求】 必须有2年以上的餐厅管理经验 有较好的服务精神和沟通技巧 精通英语和中文

岗位职责： - 要熟知菜单、食品配方及其它方面的知识，以向客人推荐各种食品及饮料。 - 做好部门员工的监督工作。 - 协助部门经理进行员工的服务培训工作。 - 实时监控仓库库存。 - 根据标准的手册来完成服务工作。 - 做好VIP客人的引领与服务工作。 - 根据餐厅的规定来摆放餐桌。 - 结束服务后，要清理所有的饭菜，并清洁桌面。 岗位要求： - 大专学历或同等学历，有从事餐饮服务2年以上的工作经历。 - 对工作认真踏实，工作态度端正，能吃苦耐劳。 - 掌握必需的食品、酒水知识，有一定的餐饮服务技能。 - 身体健康，仪表端正。

岗位职责 1、 执行营运总监的指令，确保餐厅服务质量。 2、 检查餐厅各项工作的具体实施，及时纠正员工不符合规范的表现及行为；检查当日宴会约定的各项准备工作及餐厅内卫生情况。 3、 主动与客人沟通，处理客人投诉，征询客人意见和建议，并主动采取措施予以解决。协助所属员工服务和提出改善意见。 4、 负责岗位区域的清洁卫生及餐具的保洁工作，合理拟定周期卫生计划。 5、 加强营业中的督导，坚持在客区督导；及时发现和纠正服务过程中的问题，不断改善服务质量，妥善处理客人纠纷。 6、 热情接待新老顾客，及时满足客人合理需求；并注意收集客户档案及意见，及时上报部门经理。 7、 负责区域营业额，营业费用及劳动力预测及控制工作，定期盘点，合理控制损耗，加强财产管理。 8、 做好部门工作计划，工作总结和工作汇报，定期上报给部门经理。 9、 检查餐厅常用货物准备是否充足，确保餐厅正常运转。 10、从厨房了解当天出菜情况，布置重点推销菜式。 11、组织与实施餐饮产品的促销活动，督导下属推销餐饮产品。 12、每日了解当日供应品种，缺货品种，推出的特选等；并在餐前会上予以通知 13、对本部门工作的服务水准及工作效率负有管理和培训的责任。

岗位职责 1、与客人进行积极的互动，来寻求反馈。 2、处理日常员工的协作关系（例如时间调整）；为所有员工和客人建立一个安全及卫生的工作环境。 3、为餐厅营运提供尽可能的帮助（例如工作时间表，楼层安排，预定） 4、确保在餐厅营运时，协助服务员或领位，在各自的岗位上使客人满意。 岗位要求 1、必须有2年以上的餐厅管理经验 2、有较好的服务精神和沟通技巧 3、本地人优先

工作职责： 1.确保员工同样在适当的时候为其他部门的内部客人提供同样优质服务。 2.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 3.与客人和同事保持基于良好工作关系的互动接触。 4.协助促进工作效率水平的提高以及在适用的原则指引下慎重管理设施设、工资成本的支出。 5.保遵守品牌承诺以追求利润最大化为原则进行部门运作。 6.协助餐厅经理达到月度和年度个人目标和餐厅营业收入。 7.协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。 8.以支持和灵活的态度与其他经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 9.对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。 10确保餐厅的前、后线区域的洁净有序。

岗位职责 1、营运 按照经理的检查表来开始和结束一天的营运。 与客人进行积极的互动，来寻求反馈。 在餐厅中，培训、维持和执行所有的服务标准。 执行规范的酒吧指南，并进行展示，以确保给客人提供的饮料具有一贯的品质。 在班次上正确执行收入和账单控制程序。 处理日常员工的协作关系（例如时间调整）。 为所有的员工和客人，建立一个安全及卫生的工作环境。 为餐厅营运提供尽可能的帮助（例如工作时间表，楼层安排，预定）。 找到解决如电话服务，最后一分钟的预定，或其他每天可能发生的问题的方法。 主持餐厅每天的试菜和菜单培训课程。 确保在餐厅营运时，协助服务员或领位，在各自的岗位上使客人满意。 确保服务的食品和饮料有质量保证。 确保完成每天基本的工作。 保持员工制服的标准。 通过使用工作指令和检查，管理一个有效的工程维护及保养程序。 理解和教导授权原则，以确保客人的满意度。 运用岗位的轮换制，来确保工作安排的合理性。 熟悉所有客人的奖励计划和关于他们账目的正确结算程序。 以身作则来激励我们的员工取得成功。 2、人力资源 通过使用记录，菜单以及适当的参考手册对新加入的员工实施有效率的培训课程。 通过所有可能的培训和授权来激励员工解决问题的热情。 和员工建立有效的沟通，以争取他们的信任和尊重。 根据公平对待的政策，建立公平和一致的辅导及纪律处罚程序。 3、 行政管理 直接或通过日志本与下一班次的主管或经理进行沟通。 确定并推荐奖励项目，新的主意和方法。 积极推动部门与部门之间的关系。 岗位要求 3年以上的餐厅管理经验 有较好的服务精神和沟通技巧 能够运用基本英语和中

Take food and beverage orders, retrieve and serve alcoholic /non-alcoholic beverages and food orders to guest tables. 接受客人食品和酒水的点单，为顾客提供含酒精/不含酒精的饮料和食物并送至客人的餐桌。 Direct servers and runner on table service in assigned station according to restaurants specifications, courteously and efficiently,collect payments. 根据餐厅的服务规范，亲切礼貌高效率的为顾客提供服务，为客人结账。 Assist in the maintenance of the restaurant area and equipment. 协助维护餐厅区域的设备设施。 Support the team to commit the department goal and take response to the side duties, Besdies the mentioned all critical tasks, for cross over lateral service in different department are  required. 支持团队完成部门目标并对相关职责作出回应，除了做好自己本部门的工作之外，在有需要的情况下协助其他部门的工作安排。

五官端正 正直，诚实，勤劳，热情 良好的沟通能力 具有国际性酒店同岗位工作经验

岗位职责 ⒈实施工作标准和服务程序，督促员工严格履行其岗位职责。 2.根据营业情况，对服务员进行工作任务分配，确保提供优质服务。 3.与宾客和厨房保持良好的工作关系，及时向经理和厨师长反馈宾客对食品，服务方面的信息，不断提高餐饮产品和服务的质量。 4.了解客情，亲自为重要宾客服务。 5.处理餐厅里发生的问题和宾客的意见，并及时向经理汇报。 6.定期检查，清点餐厅的设备、餐具、布草等物品，将结果汇报给经理。 岗位要求 1.大专以上学历或同等学历，2年以上服务员工作经历，能用一门外语进行对客服务。 2.有一定的组织和管理能力，具有熟练的餐饮服务技能。 3.热爱本职工作，工作勤勤恳恳，认真负责。 4.身体健康，仪表端庄。

·         To be responsible for the daily supervision of the restaurant, concentrating on service procedure and quality of product. 负责餐厅的日常监督，重点关注服务流程和产品质量 ·         To conduct training and skills development programs, such as LobsterInk, 15 Minutes Training, English Training, Service Excellence Training, Up-selling training (file and advise from DFB), daily Taste Panels and Menu Classes etc. to ensure well trained staff offering excellent service to the guest at all times. 开展培训和技能培训，15分钟培训，英语培训，服务技巧培训，销售培训，每日菜单培训及尝试菜品，确保训练有素的员工随时为客人提供优质服务 ·         To ensure that all staff are well briefed ( daily rehearsals) before start their shift 确保所有员工在开始轮班前参加每日例会 ·         To ensure that all update info for hotel or restaurant are passing to all staff 确保酒店或餐厅的所有更新信息传达给所有员工 ·         To ensure that all restaurant mise-en place is correctly prepared and ready for each service period 确保所有餐厅在每个开餐时段前都把准备工作做充足 ·         To ensure BSA (Brand Standard) required forms for training and hygiene are maintained and filed appropriate.

1、能够提供专业快捷的服务。通过成及库存控制来获得计划盈利。直接督导员工的工作，通过遵守餐厅和本酒店的规章制度以确保为客人提供符合标准的完美服务。 2、在整个工作过程中，始终保持高度的客户服务意识。 3、保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 4、能够提出对酒店的运作及环境有益的意见或建议。 5、能够积极的向客人及供应商推荐酒店的服务及设施。 6、在工作过程中能够做好本职工作，保证自己及其他人的安全。 7、熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。 8、了解健康食品的要求，并可以给出适当的建议。 9、与经理商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。 10、能够达到产品知识的要求。 11、可以根据客人不同的国籍推荐菜单上的食品。 12、了解其他餐厅的菜肴，以便向客人推荐。 13、熟悉所有餐厅及酒店其他部门的营业时间。 14、可以向客人推荐其它具有吸引力的餐厅或场所。 15、在工作中随时检查员工的产品知识。 16、遵守服务程序，保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作，及和厨师交流，餐厅预定的详细情况。 17、检查餐厅当天预定，保证员工能够按照预定准备及正确摆台，做好相应的准备，并能致电确认预定。 18、通过体现自身的专业素质，为餐厅的其他员工树立良好榜样。 19、确保每个班次的回顾，交接班及例会的召开。 20、如有必要，该部门有权更改或补充该职位描述。

【岗位职责】 1.确保员工按照标准与程序完成任务。 2.掌握电脑收银系统，监督付款情况和每日的结帐工作。 3.特殊仪式的餐台布置。 4.监督餐厅日常运营中使用的设备机器的维护工作。 5.监督餐厅服务，超越客人的期望。  6.以职业化的形象展示有效的和合适的对客服务技巧，有承担起上级授予的处理客人特殊要求投诉的能力。  7.按照存货控制程序，采购、储存存货，执行先进先出政策。 8.完成餐饮知识、餐厅菜单、鸡尾酒配制的培训，完成酒水服务技巧知识的培训。 9.维护现有员工,鼓励员工掌握多技能以保证员工在工繁忙时最大的工作适应性。  10.协助员工培训与发展,建立员工工作表现测评。  【岗位要求】 1.有2年以上的餐厅管理经验，星级酒店工作经验优先 2.有较好的服务精神和沟通技巧

【岗位职责】 1、营运 按照经理的检查表来开始和结束一天的营运。 与客人进行积极的互动，来寻求反馈。 在餐厅中，培训、维持和执行所有的服务标准。 执行规范的酒吧指南，并进行展示，以确保给客人提供的饮料具有一贯的品质。 在班次上正确执行收入和账单控制程序。 处理日常员工的协作关系（例如时间调整）。 为所有的员工和客人，建立一个安全及卫生的工作环境。 为餐厅营运提供尽可能的帮助（例如工作时间表，楼层安排，预定）。 找到解决如电话服务，最后一分钟的预定，或其他每天可能发生的问题的方法。 主持餐厅每天的试菜和菜单培训课程。 确保在餐厅营运时，协助服务员或领位，在各自的岗位上使客人满意。 确保服务的食品和饮料有质量保证。 确保完成每天基本的工作。 保持员工制服的标准。 通过使用工作指令和检查，管理一个有效的工程维护及保养程序。 理解和教导授权原则，以确保客人的满意度。 运用岗位的轮换制，来确保工作安排的合理性。 熟悉所有客人的奖励计划和关于他们账目的正确结算程序。 以身作则来激励我们的员工取得成功。 2、人力资源 通过使用记录，菜单以及适当的参考手册对新加入的员工实施有效率的培训课程。 通过所有可能的培训和授权来激励员工解决问题的热情。 和员工建立有效的沟通，以争取他们的信任和尊重。 根据公平对待的政策，建立公平和一致的辅导及纪律处罚程序。 3、 行政管理 直接或通过日志本与下一班次的主管或经理进行沟通。 确定并推荐奖励项目，新的主意和方法。 积极推动部门与部门之间的关系。 【岗位要求】 必须有1年以上的餐厅管理经验 有较好的服务精神和沟通技巧 精通英语和中文 至少大专毕业