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始终提供礼貌而专业的服务。
Provides a courteous and professional service at all times.
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礼貌并有效地处理客人和员工的询问,对于无法立即处理的投诉和提出的问题,应汇报上级,并迅速跟进及时反馈结果。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.
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拥护并执行凯悦温情及房务部经典20条。
Embraces all Touches of Hyatt and the Rooms Top 20.
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确保干湿布草分类摆放。
Ensures wet/damp soiled linens are separated from dry ones.
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根据洗涤的需求提供布草。
Supplies soiled linens according to washer’s requirements.
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每天工作结束后,须将所有空布草车整齐地排放。
Ensures all empty trolleys are stacked neatly after day’s work.
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确保洗衣机洗涤时的正常荷载。
Ensures washing machine is not overloaded when washing soil linens.
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在生产表格上记录所有洗涤的布草数量。
Records all washed linens onto the prescribed production list.
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保证所有清洗干净的布草处于松散堆叠的状态。
Ensures all washed linens are in loose forms.
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将洗涤后的床单和被套分类。
Separates duvet cases from single sheets after washing.
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将洗好的布巾(毛巾)送去烘干。
Sends washed linens (towels) for drying.
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向领班报告机器故障。
Reports to team leaders of any malfunction of equipments.