【岗位职责】 1、各种文稿的打印、发送，文件材料的领取。 2、办理各类文件的收发、登记、阅签、清退、整理、归档、保密工作。 3、办公室的日常管理工作，受理投诉和来访接待、收发传真、考勤登记、接听电话等工作。 4、部门会议的筹备、会议通知的拟写、下发工作，负责会议记录和文字材料的整理。 5、负责收集有关信息，向领导提供信息参考。

岗位职责: Delight Guest和悦宾客 1.Practice the service culture SHINE with Service Essence Training 对客服务中践行《服务精髓》中SHINE的服务文化要求 2.Solve the guest complaints with service culture E-Leap within Service Recovery Training 当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则 3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards 个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准 4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception 严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度 5.Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times. 准时上班，上班时穿着干净，整洁的制服 6.Dry clean all guests’ and staffs uniform. 按照酒店的标准干洗客人衣物和员工制服 7.Ensure that appropriate separation and selection of appropriate programmes are used. 确保将衣物分开并应用适当的干洗程序 8.To spot clean the garments if stains found during checking. 如果在查看衣物时发现污点，要对污点进行着重处理 9.Report any malfunctioning of equipment and check that it is cleaned thoroughly. 报告设备故障，并彻底对设备进行清洁，并且及时上报故障 10.Coordinate with other sections to ensure good work flow 与其他部门协调以确保每个单位工作可以顺利进行 11.Perform any other reasonable duties as required by the department head from time to time. 履行经理分派的其他任务 12.Call supervisor if work assignment is finish early for direction. 如果工作提前完成要告知主管 任职资格: Good health 身体健康 Good communication 良好的沟通技能 Pleasant looking 五官端正 Speak Chinese and preferably able to speak simple English 普通话流利,并可以讲简单英语 College degree or above 大专及以上学历 Working experience in full-service high-star chain brand hotel at least 有全服务型高星级连锁品牌酒店工作经验 Positive attitude/role model Initiative 态度端正/有以身作则的意识 Innovation Oriented 富有创新意识 Customer Service Oriented 富有服务意识 Good interpersonal skills 良好的与人沟通的能力 Enthusiastic 热情 Organized 有条理 Well organized and able to prioritize in a busy environment. 在繁忙的时候可以很好的组织工作并能够分清楚优先次序 Hardworking 吃苦耐劳 Willing to work shift duties 乐于接受换班制度

岗位职责 1.负责与其它部门的信息收发传递。 2.熟悉酒店的服务项目，时间及电话号码，熟悉客情，保证电脑情况与实际情况一致。 3.负责管理钥匙，呼机的分发。 4.负责员工的签到考勤。 5.妥善保管客房中心的客用品，协助宾客借还客用品。 6.按程序登记宾客的遗留物品。 7.向工程部提出维修的请求，及时维修客房故障。 8.做好各项工作交接及明确记录。 岗位要求 1、熟练办公软件操作 2、 对工作认真负责态度 3、工作热情，为人正直 4、性格开朗，有较强的服务意识和责任感

招聘岗位：客房部协调员 【工作职责】 协助管理与酒店客房和楼层清洁相关的所有功能。协助客房部经理确保部门顺畅有效的运作，并确保部门的运转严格遵照部门政策和程序进行。报告维修需求并及时跟进。 【任职要求】 1. 良好的沟通协调能力 2. 良好的计算机知识 3. 具有办公室助理或文员经验者优先 【福利待遇】 月休8天/提供食宿/年假10天起/每日历年凯悦集团姐妹酒店12间夜免费房/月度员工认可奖励/绩效奖励 We are looking for Housekeeping Coordinator 【Job Responsibilities】 Assist in the management of all functions related to the cleaning of hotel rooms and floors. Assist the Housekeeping Manager in ensuring the smooth and effective operation of the department and ensuring that the operation of the department is carried out in strict accordance with department policies and procedures. Report repair needs and follow up in a timely manner. 【Job Requirements】 1. Good communication and coordination skills 2. Good computer skills 3. Experience as an office assistant or clerk is preferred 【Benefits】 8 days off per month / Provide associate dormitory / 10 days up Annual leaves/ 12 free nights at Hyatt hotels per calendar year / / Monthly associate recognition awards / Monthly Incentive