job overview 职位概述 Clean public areas according to hotel established quality standards and procedures . 依照酒店对清洁和外观的标准为公共区域提供保洁服务。     At InterContinental Hotels & Resorts ® w e want cx our guests to feel special, cosmopolitan and In the Know which means we need you to: 在 洲际酒店及度假村 ® ， 我们希望宾客感觉 风格独特、时尚现代和深入洞悉 ，这意味我们需要你： ·      Be charming by being approachable, having confidence and showing respect. 亲切、充满自信、体现尊重来展现 富有魅力 的你。 ·      Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持 专注当下 。 ·      Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到 令人难忘 。 DUTIES AND RESPONSIBILITIES 工作职责 FINANCIAL RETURNS 财务回报 ·      Use cleaning materials properly . ·      日常工作中控制好清洁用品的用量 。 ·      Memorize hotel’s promotion information to enlarge customers’ consumption . ·      熟记酒店促销信息，鼓励客人增加消费。 OUR PEOPLE 员工团队 ·      Maintain good relations with department staff and other departments . ·      与本部门员工以及其他相关部门保持良好的关系 。 ·      Assist other staff to complete tasks if necessary so as to work better together . ·      在有需要的时候协助其他员工完成工作，体现关爱，协作共赢。 GUEST EXPERIENCE 宾客体验 ·      Ensure cleaning quality in public areas to improve GSTS . ·      保证公共区域卫生质量，提高客人满意度 。 ·      Be willing to help guests and accompany them to the specific place of hotel . ·      乐于帮助客人，并按照客人的要求陪同其到达酒店内的指定地点。 RESPONSIBLE BUSINESS 企业责任 ·      Enhance environmental awareness and lower impact on environment as many as possible . ·      提高环保意识，尽可能减少日常工作对周边环境的影响 。 ·      Be familiar with property safety, first-aid, security and emergency procedures and operate equipment wisely . ·      熟悉财产安全、急救以及火灾和紧急事故步骤，安全理智地操作设备。