岗位职责:
Delight Guest和悦宾客
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任,并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准,向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5.To deliver all guest request i.e. iron and board, hair dryer, etc. in a timely manner.
传送所有客人要求的物品,如熨斗和熨衣板,吹风机等,并及时传送
6.To work unsupervised with an eye for detail to keep all areas of responsibility clean and organized.
能在无人监督下保持所有负责区域的干净整洁有条理
7.To offer assistance to any guest in a courteous and friendly manner.
友好礼貌的为所有客人提供协助
8.To deliver and retrieve cribs and extra bed to guest rooms.
为客房传送婴儿床和加床
9.To deliver and replenish room linen and soiled linen and all supplies for the pantry and room attendant work area vice versa.
传送并补充客房布草,传送脏的布草,补充客房服务员准备间区域。
10.To polish and deliver shoeshine service to in-house guest as and when requested.
当需要时为住客提供擦鞋服务
11.To respond to all Request in 易客房
及时回应易客房
12.To replenish cleaning chemicals.
补充清洁剂
13.To perform other tasks as assigned by management.
履行管理层分派的其他任务
任职资格:
Good health
身体健康
Good communication
良好的沟通技能
Pleasant looking
五官端正
Working experience in full-service high-star chain brand hotel at least
全服务型高星级连锁品牌酒店工作经验
Positive attitude/role model Initiative
态度端正/有以身作则的意识
Innovation Oriented
富有创新意识
Customer Service Oriented
富有服务意识
Good interpersonal skills
良好的与人沟通的能力
Enthusiastic
热情
Organized 有条理