1.Ensure forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction.
2.Receive, record, and distribute various reports.
3. Receive, record, and transmit guest requests accurately.
4.Responsible for entering accurate room status into computer daily and investigate discrepancies.
5. Maintain and update administrative data.
6.Maintain key control.
7.Monitor lost & found property.
8.Prepare reports related to HR, Finance, and other departments.
9.Control work phones and other loan items.
10.Control mini bar store.
11.Maintain working area and equipment in a proper state of cleanliness and repair.
12.Report guest complaints to Executive Housekeeper or delegate immediately.
13.Attend meetings and training sessions as required.
14.Multi-skilled as a Room Attendant as well as other areas of Housekeeping.
15.Adhere to Housekeeping standards and procedures and enforces same.