Job Level 岗位级别：Supervisor 主管
Report To 汇报给：Assistant HSKP Manager 客房副经理
Position Overview 岗位概述：
Complete monthly inventory of uniforms and linens. Check Public Area and back of house cleanliness. Report faulty equipment, maintenance needs, and safety hazards to manager. Train employees on all laundry procedures, including safety procedures and equipment operation, operate and monitor washing, dry cleaning, and drying machinery. Train employees on cleaning procedures, including the handling of PA machine/equipment. Assist management in training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees.
完成每月制服和布草盘点。检查公共区域和员工区域卫生。向经理报告故障设备、维护需求和安全隐患。培训员工所有洗衣程序，包括安全程序和设备操作。培训员工卫生清洁流程，包括使用各种清洁机器和用品。协助客房部管理层培训、安排、评估、咨询、纪律、激励和指导员工。
The Role 岗位职责：
Checking the employee’s grooming, behavior and attendance.
检查、监督下属员工的仪容仪表及出勤情况。
Arrange and check task.
安排、检查下属班次，布置任务。
Checking every position, make sure everything goes well.
督导各岗位工作情况，确保各项工作顺利运行。
Read the shift note, follow the progress.
阅读交接班日志，跟进工作进度。
To make inspection trips through entire area checking on productive methods and procedures.
负责检查洗涤的方法和过程
To handle guest rush laundry services.
处理客人加急洗衣服务
Ensure that all guest items are treated carefully, to minimize any damages.
确保所有客人衣物被仔细对待，把损坏率降到最低
Has a thorough and up-to-date knowledge of how to operate all equipment in the Laundry.
掌握对洗衣房设备全面的和最新的了解。
Apply for Laundry goods and ensure chemicals etc are used properly, and in correct quantities, to avoid accidents and keep low cost and high quality.
申领洗衣房各类物品并确保化学剂等被恰当地使用，使用正确的数量以降低成本、提高质量，避免事故。
Maintain quality control for in-house linen and uniforms
维持客房布草和制服的质量。
Ensure guest laundry charges are posted correctly and promptly.
确保准确及时地寄出客人洗衣的帐单。
To supervise and direct the functions of the valet department
管理和领导客衣取送部门的工作。
To confer with assistant and supervisors on production and personnel problems.
和下属员工交流工作情况和工作表现等。
To train team member according to established procedures; Conducts training meeting to discuss problems and future plans, give information and assignments.
按照工作程序，培训员工。和员工开会，讨论工作问题、工作计划、沟通信息，并安排工作。
To establish production standard’s records and training techniques.
建立产品标准记录和培训技能记录。
Adhere to hotel cleaning and maintenance programs.
遵守酒店的清洁和养护程序。
Ensure a high level of cleaning is maintained in your work area
保持维护所在工作区域的高度整洁。
Responsible for warehouse, fill stock requisition orders. Check by housekeeping manager.
负责布草库房的管理，根据库存情况填写领货单，报客房部经理核实。
Making sure every equipment well.
维护、保养各类机器设备确保其处在最佳工作状态。
To do linen inventory and dispose every month, report to housekeeping manager.
做好每月盘点和布草工作，并向客房部经理汇报盘点结果及特殊事件。
Regularly conducting performance evaluations of subordinates, judge by reward and punishment.
定期对下属进行绩效评估，按制度进行奖惩。
The arrangement of each type of work is responsible for washing, ironing, coordination, and work
负责洗涤、熨烫各工种的安排、协调及工作
Ensure that guest, to speed up the service and the customer special requirements. Complete the task in accordance with the quality
确保客人、加快服务和客衣特殊要求。按质量完成任务。
Responsible for the laundry equipment maintenance, to supervise employees in accordance with the provisions, operating the machine
负责洗衣房设备保养工作，督导员工按规定操作机器。
Control the use of the goods, do the laundry cost control.
控制物品的使用，做好洗衣房的成本控制。
Finish another works.
完成上级安排的其它各项工作
Abide by the Hotel’s Policies and Procedures, Code of Business Conduct and the hotel’s team member Handbook
遵守酒店的工作政策及程序，遵守商业行为规范以及员工手册中的条款。
Adhere to the hotel’s security and emergency policies and procedures.
遵守酒店安全制度、紧急情况处理规定和程序。
Talent Profile 能力&技能需求
Possess a complete knowledge of all areas in the laundry operation: washing, spotting, starching, dry-cleaning and pressing.
掌握清洗、去污、上浆、干洗和熨烫等相关洗衣房的全部知识。
Must have basic knowledge of the operation of all the laundry subdivisions.
必须有关于洗衣细节的基本经验常识。
Clothes material understanding.
掌握服装面料知识。
Laundry machine operation.
熟练掌握洗衣房操作。
Able to work under great physical and mental pressures.
能适应强度的工作和压力。
Min 1 years in Laundry Supervisor position, plus 3-5 years of working experience in Laundry.
至少一年洗衣房主管工作经验，以及三至五年洗衣房工作经验。
