As a Service Leader - Public Area, we rely on you to
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To have complete knowledge of the Shangri-La's standards operating policies and procedures;
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To have complete knowledge of the Shangri-La's experiences and Group specifications;
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Inspects all public areas and back of house areas daily;
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Ensures that all tasks are completed on time and in accordance with standards。
* Ensures public area attendants' work assignments are completed.
We are looking for someone who:
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2 year experience in a similar capacity
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Guest relations to host International tourist, Speaks and writes English well
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Warm and friendly personality
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Good communication skills
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Good organizational skills
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Creative and open-minded
作为宾客服务主管 - 公共区域,我们希望您承担以下职责:
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具有全面的香格里拉标准的运作政策及程序方面的知识;
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具有香格里拉质量标准、服务标准及集团规范之运作知识;
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每日检查所有的公共区域和后区;
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确保所有的工作按照标准按时完成;
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确保公共区域员工完成所分配的工作。
候选人应具备以下能力:
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2年类似工作经验
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热情友好的个性
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良好的沟通技巧
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良好的组织能力
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创造性和开放性