JOB RESPONSIBILITIES
岗位职责
· Supervise the work of Public Area Cleaners to ensure all assigned tasks are carried out as instructed, establishes priorities and ensures guests and other employees receive prompt and honest service.
监管公区保洁员的工作确保所有分配任务按指示完成，建立优先顺序并确保客人和其他员工得到及时可靠的服务。
· Check that all machines and equipment are in place before and after each shift. Make sure it is clean, in good working order and reports if any repair is required.
检查每班前后所有机器和设备是否放回合适位置。保证清洁且处于良好工作状态，如需维修汇报给相关人员。
· Train, retrain, direct, control and evaluate the work of Public area cleaners continuously.
持续培训、再培训、管理、评估公区保洁员的工作。
· Ensure that all tasks are completed on time and according to the established standards.
确保所有任务按照制定标准按时完成。
· Raise maintenance orders in the related PMS system and carry out effective follow-up.
在相关PMS系统中提出维护工单并实行有效后续跟踪。
· Strictly control issuing and consumption of cleaning tools, chemicals and amenities in order to prevent pollution and to reduce expenses. Train staff on preventing waste of energy and water.
严格控制清洁工具、清洁化工产品和便利设施的分发和消耗，以防止污染并减少费用。培训员工防止水和能源浪费。
· Carry out on-the-job training and be responsible for grooming and conduct standards of the public area cleaners in their assigned areas. Motivate staff to bring about excellent performance. Participate in the evaluation of staff performance once year.
完成在职培训，负责所分配区域的公区保洁员的仪容仪表和行为标准。激励员工使之优秀表现。每年一次参加员工绩效评估。
· Maintain a daily log showing assignment and notation on repair and maintenance items as well as special cleaning requirements that should be brought to the attention of the PA Manager.
维护显示任务分配、检修物品的标识和特殊清洁要求的日常记录，这些需得到公区经理的注意。
· Ensure that all PA staff follows the Lost&Found procedures.
确保所有公区员工遵从失物招领程序。
· Briefing of team members at the beginning of each shift to ensure they are well informed on current events.
每班开始对团队成员做简报确保他们熟知时事。
· Supervise outside contractors to ensure contractual compliance, e.g. window cleaning and pest control.
监管外部合同商确保合同合规，例如窗户清理和虫防害控制。
· Stay informed about hotel products and services knowledge in order to answer guest questions.
始终了解酒店产品和服务知识以便回答客人询问。
· Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
友好关切地回应客人的问题和要求，如必要采取适当行动，视情况交由相关人员处理。可能是提供信息，提供其他的物品如毛巾等。
· Assist in establishing a preventive maintenance program of equipment and keep accurate records.
协助建立设备预防性维护计划并保证准确记录。
· Verify that pantries are equipped with all the necessary items needed in servicing assigned areas and proper control is practiced to save expenses.
确认储藏室配备服务分配区域所有必需物品，适当控制以节省开支。
· Sign in and out pantry keys and pagers in housekeeping office and ensure that all keys are returned.
签入/出客房部办公室的储藏室钥匙和呼叫器，确保所有钥匙归位。
· Comply at all times with the hotel’s policies on fire, prevention, hygiene, health and safety. Reports any unusual behaviour of guests or staff to his/her superior and/or Security.
始终遵守酒店防火、防范、卫生、健康和安全政策条例。发现客人或员工对上级的任何非正常行为和安全问题需及时上报。
· Ensure that all potential accident hazards are reported and rectified immediately.
确保所有事故隐患立即被上报或调整。
· Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
其他职责和任务会视酒店和业务需要随时增加。
