Responsible for cleanliness of
all Public Areas during shift, including toilet rooms, Back of the house areas
Guides and monitors contract
company PA attendant work performance.
Reports and follows up on any
maintenance requirements in close co-operation with ENG department, and ensure
that they are remedied promptly.
Ensures that supplies for
Public Area are replenished timely and that regulations of the department and
hotel are being followed.
Responsible for strict key
Supervises contract companies
the scrubbing and shampoo of carpet /upholstery in his areas of
Inspect the public area
regularly during shift.
Ensure the flowers and plants
in good conditions, report to Executive Housekeeper if find any problems and
inform the supplier to change it in time.
Ensure the contract company
storeroom is clean.
Maintains daily public area
logbook, sign out and hand-over to following Supervisor.
Assumes other duties assigned
by the Executive Housekeeper.
Prevent and resolve grievances
Counsel staff and prevent work
Discipline contract company
staff when necessary
Supervise contract company
associate’s grooming, personal hygiene and appearance
Provide ongoing advice and
support to contract company associate under your supervision
Deliver high quality service to
Ensure guest needs and
reasonable requests are met
Seek opportunities to
continually improve guest service, by reporting guest comments
Take appropriate action to resolve
Maintain a high level of
product and service knowledge in order to explain and sell services and
facilities to guests
Adhere to the hotel’s security
and emergency policies and procedures
Log security incidents and
accidents in accordance with hotel requirements
Adhere to hotel cleaning and
Ensure a high level of cleaning
is maintained in your work area
Carry out other tasks as
directed by your supervisors