Main responsibilities主要职责
1. Supervises the implementation of housekeeping standards and procedures in relation to:
指导客房部各项标准和工作程序的施行 ：
2. Cleaning service
清洁服务
3. Turn down service
开夜床服务
4. Facility maintenance
设备保养
5. Recommends changes to these standards and training needs on an ongoing basis.
提供持续性的改进建议和培训需求。
6. Maintain a current and thorough knowledge of all housekeeping systems.
对客房部所有系统有最新和完整的知识。
7. Open and close the shift and ensure effective shift hand over.
负责管理接班和交班工作，以确保交接班过程的有效进行。
8. Management of all incoming and outgoing calls.
管理所有的呼入和呼出电话。
9. Solve employee grievances.
解决员工的牢骚。
10. Perform Room allocations.
客房分派。
11. Perform Room inspections.
检查客房。
12. Prioritize arrival rooms.
优先处理有预订的客房。
13. Liaise with Front Office for guest and hotel requirements.
配合前台满足酒店和客人的要求。
14. Liaise with Engineering for room maintenance and OOO/OOS follow up.
和工程部协调客房的维护，并跟进坏房和锁定房。
15. Co-ordinate special projects (e.g. site inspection rooms, deep cleaning, inventories, etc.)
协调特别项目(如客房参观、大清洁、盘点等)。
16. Manage all special requests made by guests.
处理客人所有的特殊要求。
17. Ensure consistency within the department.
确保部门内工作的一致性。
18. Ensures to have complete knowledge of room types, layouts and facilities.
确保对房型、布局和设施有全面的知识。
19. Manages storage areas.
管理仓库。
20. Maintains adequate stock levels.
保存充足的用品存货。
21. Completes stock takes as required.
按要求完成库存盘点工作。
22. Conducts shift briefings to ensure hotel activities and operational requirements are known.
主持班次例会，确保了解酒店的活动和运营需求。
23. Conduct training and ensure the performance of the staff.
主持培训工作，确保员工的工作表现。
24. Appraise the performance of staff and take corrective measures if necessary..
对员工的工作表现做出评估，如必要采取纠正措施。
25. Supervises and monitors the performance of outside contractors if required.
如需要，指导并监督外包工的工作表现。
26. Oversees the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients and customers of the Hotel.
观察客人的日常行为和活动，消除客人的不满并且同客人以及饭店的客户建立起友好的关系。
27. Through close supervision, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing costs.
通过细致入微的管理改善饭店的运作，特别是提高服务标准，以使饭店增加收入、减少损失。
28. The Floor Supervisor is to ensure all staff on duty are at all times immaculately groomed and wear correct and complete uniform.
楼层主管要确保所有员工在当班时始终保持恰当的仪容仪表和穿着正确的制服。
29. Ensures all staff is present at roster times in the appropriate departments.
确保所有的员工准时出勤。
30. The Floor Supervisor must be fair and just in any staff disciplinary action required whilst on duty.
在当班时，楼层主管要公正地评判任何员工的违纪行为。
31. Ensures that all staff behavior, personal grooming and service skills are in line with hotel standards.
要确保所有员工的日常行为，个人的仪容仪表和服务技能要符合酒店的标准。
32. Reports directly to the Assistant Executive Housekeeper.
直接向行政副管家汇报工作。
33. Maintains close working relationships with other departments such as Front Office and Engineering.
与其它部门保持良好的工作关系，例如前厅部和工程部。
34. Handles any guest complaints or contentious issues that cannot be settled directly by a Captain or Room Attendant, providing a rapid solution.
处理领班或服务员不能解决的客人投诉或其它有争议的事宜，提供迅速的方案。
35. To be ready and responsible when assigned to perform any other duties or job functions as required by Management from time to time.
要始终服从并负责酒店管理层根据工作需要分配的工作或其它职责。
36. Knows the safety regulations and ensures their application.
了解安全规定，并且确保实施。
37. Keeps the workplace clean and tidy.
保证工作场所干净整齐。
38. Ensures the safety of people and property in the hotel.
确保人员和酒店财产的安全。
39. Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.).
尊重并确保酒店对环保章程的承诺（节约能源、重复使用、垃圾分类等）
40. Carries out other tasks as directed by supervisor
完成上级交代的其他任务。
Education / Professional experience学历/专业经验
1. High School or Diploma in Hotel Administration, Hotel Management or equivalent.
高中或酒店行政、酒店管理或相当的大专学历。
2. 2 years Housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience.
最好拥有在相似规模酒店2年客房工作经验，包括主管的经验。
3. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店、品牌和公司，与顾客、员工和第三方交往的能力。
4. Able to speak, read and write English.
英语具有说、读和写的能力。
5. Proficient in the use of Microsoft Office.
熟练使用微软办公软件。
6. Organizational and training abilities.
具有组织和进行培训的能力。
