Duties and Responsibilities工作职责
· Plan and co-ordinate the provision of friendly, efficient services to guests
· 进行相关计划和协调工作,以确保向客人提供友好和高效的服务
· Schedule activities for guests
· 安排客人的活动日程
· Plan and co-ordinate all promotional activities targeting clients
· 计划和协调所有针对客户的促销活动
· Trace relevant statistics about clientele
· 对客户的相关统计数字进行跟踪
· Co-ordinate and supervise all activities for guests
· 协调和监督对客人开展的所有活动
· Assist with check-ins/check-outs of clients
· 协助客人办理入住和退房手续
· Greet Guests upon arrival
· 在客人抵店时进行迎接
· Room Guests
· 为客人安排客房
· Cover guest relations desk
· 负责客户关系台的工作
· Assist guests with airline bookings and reconfirmation’s
· 协助客人进行航班预订和确认
· Assist all departments in being receptive to the needs of guests
· 协助所有部门满足客人的各种需求
· Assist staff with guest’s language and culture
· 就客人语言和文化对员工进行辅导
· Attend recreation activities when necessary
· 如有必要,可参加一些相关招待活动
· Plan and conduct guest group and function rundown meetings
· 计划并召开关于团组和活动的总结会
· Assist in any other duties when required by the Guest Relations Manager
· 按照客户经理的要求对其它任务进行协助
· Assist with translations (information; guest directory; menus etc) as required
· 按要求协助翻译(信息、客户名单、菜单等)
· Provide feedback from Guests to Front Office Manager for action
· 将从客人处得到的反馈向前厅部经理汇报,以期采取相应行动
ACCOUNTABILITY责任范围
Number of employees supervised –
管理的员工
Direct N/A
直接 无
Indirect N/A
间接 无
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
· N/A
· 无
Key Metrics –
主要绩效指标
· Completion of assigned tasks
· 完成分配给的工作的情况
Decision Making Responsibilities (Decision Rights) –
决策职责(决策权)﹣
· Within the authority as assigned for Hotel Band 8 role
· 酒店职位8级所拥有职权范围
Required Skills –
技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· Able to read and write English
· 能够读写英语
· Proficient in the use of Microsoft Office and Front Office System
· 熟练使用微软办公软件和前台系统
Qualifications –
学历
· Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
· 具有酒店行政管理,酒店管理或相关的大专学历或职业证书。