主要职责
Main Duties
监督并协助前厅部运营手册的准备及更新。
Oversees and assists in the preparation and updates of the Front Office Departmental Operations Manual.
定期主持召开部门沟通会并确保部门例会和会议切实有效且在必要时进行指导。
Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
汇报值班日志中所记录的所有事件(公布在 Lotus数据库中)。
Reports all daily occurrence of the Hotel in the Assistant Manager’s Log record found in Lotus Notes database.
仔细跟进每项任务并确保在交接班前完成。检查所有未尽事项,且负责到底。
Follows through closely all tasks that need to be attended to and ensure full completion by end of shift. Checks through for any outstanding matter and assumes full responsibility for uncompleted tasks.
分析客房价差,检查是否有所出入.
Audits the room rate variance to check for discrepancy.
抽查客人的入住登记卡,确保准确录入客人资料。
Spot check all arrival registration cards and ensures details are entered accurately.
所有与客人有关的事件必须记录,并更新客史档案。
All guest incidents must be recorded and updated in Guest History database.
礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily