前台主管职位描述协助员工完成快速支付问题（例如：信用卡支付问题）。跟进相关客户满意度事宜。处理所有客人入住的预订确认、房间安排、制作、激活及发放房卡钥匙。处理所有支付类型，例如房费现金、支票、信用卡等。为每一位客人建立正确的入住信息（例如：合用设施、分房、税费、杂费等）。预估售罄状况，获取备用住宿方案为酒店满房时提供给额外入住客人。与客房部协调房态状况，等。Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.前台接待员职位描述处理所有客人入住、退房、房间安排、换房、晚退房等要求。确保每一笔收费；激活、发放房卡钥匙。确保房费与代码相匹配。为客人核实账单。当有客人等待空房时，与相应同事沟通。与客房部协同追踪房态。归档客人相关文件。操作总机电话系统。导出并检查每日报表，意外事件列表，以及信用卡授权报告。为客人提供信息指引。回复、记录并处理所有客人来电，要求、提问及相关事宜；跟进每一项都达到客人满意。Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.