The Guest Recognition agent’s main
duty is to strengthen and enhance Mystique within the hotel. This includes
fulfilling the expressed and unexpressed wishes and needs of all guests.
Responsible for courteously and efficiently checking in and out guests; process
all payments according to established hotel requirements. Providing information
to any guest or visitor upon inquiry.
宾客认知专员必须向客人提供热情且有质量的接待服务,提供个性化,友善且高质量的带入房间的入住登记.有责任和客人建立很好的客户关系,在提供服务的时候,是客人对客户关系员有百分之百的信任度和依赖感.
英语、汉语流利(口语和书面),拥有第三种语言优先。
Fluent in English & Mandarin (verbal & written), with knowledge of third language an asset
具有卓越的沟通能力,组织能力和人际关系沟通技巧
Excellent communication, Organizational and interpersonal skills
操作知识和精通前厅办公系统——Micros——Fidelio和微软办公软件(Word、Excel、PowerPoint)
An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)